Tesco misprice discussion area part 9

Constantine

kellywelly wrote:

Of course I don't mind you asking but I am not telling, that would spoil it for all the Mystery Shoppers!
I think I said when you have definately been overcharged. And as stated earlier please be careful what you accuse customers of as you could be held open to defamation or slander charges.

I guarantee you that if anyone ever accused myself a member of my family or a friend of something underhanded then that is the action of recourse I would take, and obviously this charge would not be layed directly at Tesco's feet but at the member of staff that accused me.

Would Tesco provide a member of staff with Legal Defence should this ever happen?

I suspect you either did not read my post or did not understand it.

Thank you for the advise, but I am perfectly comfortable that I am able to avoid being accused of defamation or slander.

kellywelly_2

Ah well that is dependant on my perspective on what you said, and I hope I havn't offended you as I did not mean you personally, just some of the other members of T's staff that maybe :-) again depending on your perspective, engage in bullying tactics.
Thats it meltdown approaching.

ezmerelda

does anyone go to the leeds stores? I never see them mentioned on these threads. been reading for a while but I've not done an r&r so far, wondering what the staff are like and what the likelihood is if actually being able to do it.
I don't generally go to tescos as neither of the big stores are particularly near me, but if i can get a couple of deals it'd make up for the extra couple of squid spent on petrol

misery-able

Can anyone clarify the ins and outs of what I'm supposed to look for. Got my first R&R the other night for some turkey breasts which had a yellow sel on which I noticed had an expired date on so tried my luck. Since then have scoured the aisles to no avail. AM I just looking for espiries on sels or is there something I'm missing? Also, I have read talk of scanners, where are these. I live in Bristol, are there any in my area, haven't seen any. Many thanks in anticipation.

BFG_2

misery-able wrote:

1. Can anyone clarify the ins and outs of what I'm supposed to look for. 2. AM I just looking for espiries on sels 3.Also, I have read talk of scanners, where are these.

1.read the first few posts on this board................2. Basically yes, but see 1. above.........3. Ask someone in the store

hflower74

misery-able wrote:

Can anyone clarify the ins and outs of what I'm supposed to look for. Got my first R&R the other night for some turkey breasts which had a yellow sel on which I noticed had an expired date on so tried my luck. Since then have scoured the aisles to no avail. AM I just looking for espiries on sels or is there something I'm missing? Also, I have read talk of scanners, where are these. I live in Bristol, are there any in my area, haven't seen any. Many thanks in anticipation.

There are scanners in all the bristol stores BUT NOT A SINGLE ONE WORKS:mad:

bylromarha

redcar wrote:

Although this isn't from experience as I've not had an R&R task on a mystery shop I guess the main problem is that the mystery shopper has to be covert. To have an R&R 'set-up' for the 'shopper' at least some of the staff would have to collude by leaving out a wrong SEL or similar. Then these staff would need to make sure only the mystery shopper bought the item, as otherwise they would be deliberately ripping off innocent shoppers by leaving up incorrect prices (which we obviously know they don't do once alerted to a misprice ). Just sounds way too complicated to me and too risk prone for the store. What I was wondering though is what would happen if 'inadvertantly' an R&R situation happened to a mystery shopper... However now Constantine has highlighted how rare they can be I don't think I'll be drawing attention to myself on a job by looking. Guessing also that Tescos are getting plenty of feedback on how these aren't handled well from MSE-ers alone.

When I've been mystery shopping and had to use the r+r policy, I've just queued at CS as normal. My visit to the CS desk before the shop has been to ask a question in a vague way anyway, so i act equally vague when explaining i've been overcharged.

xela_17

bylromarha wrote:

When I've been mystery shopping and had to use the r+r policy, I've just queued at CS as normal. My visit to the CS desk before the shop has been to ask a question in a vague way anyway, so i act equally vague when explaining i've been overcharged.

I've mystery shopped tesco before too and you do have to ask a vague question at cs. If I needed to R&R, I would use that as my question and then state what happened on the questionnaire.

triticat

Has anyone had CS refuse an R&R by saying the SEL is invalid? I found an upside down mispriced loose large yellow price label next to a Tesco Finest Topside joint and claimed R&R but the genuinely nice CS said the SEL was missing. I kept the joint and put it down to experience but now wonder if I was was being too soft on Tesco. So when is a Shelf Label not an SEL?

hokers

While we're on the subject of numbers of customers overcharged, I think it's interesting to note that at different times, different areas of products can and have been VERY bad for overcharges.

Books, GBA/DS/PSP games, CDs, Mobile phones have at various stages been much more like 5% mispriced. I remember when the chart posters had prices on that nearly all of them were wrong for example. And yes, in some stores the Pricing Integrity staff are highly efficient and plentiful, but that's the exception rather than the rule in my experience. On a week when 5% of the books/CDs sold are mispriced, Tesco may well be taking tens of thousands across the whole country more than the customers expected to pay. I'm not saying this is deliberate, but it isn't good, particularly when in some cases, customers are treated almost like criminals when trying to get R+R.

Tesco HO know DAMN WELL about these threads and are happy to continue with their policy, knowing that it's better than getting the fine and their claims about checking 10 000s prices weekly losing credibility. It's only a problem when a) staff take it very personally and won't consider R+R (rare in my personal experience) or b) customers make it really obvious that they're just in the store for as much free stuff as they can carry.

This is as much of a rant as I'm likely to have about mispricing, to me it's just an interesting game with a positive end result all round. Get refused and it's usually not worth more than a few minutes of argument, live to fight another day.