Tesco misprice discussion area part 9

Constantine

Coupon-mad wrote:

The picture in my head of 'our' Constantine is a Greek chap (because of King Constantine of Greece, is there such a person or is my brain befuddled by R&R misprices?).

BTW Constantine, was the reference to Cadbury's Whole Nut a little hint towards a misprice we haven't spotted yet?

Nah....they are two for £2:20. POS is not coming off but they scan correctly. If you get lucky, you'll find some that also have 33% extra free

There you go....the closest I have ever come to posting a miss price :eek:

ben500

RoyT wrote:

I may be reading that wrong, but I think that manager just stole your goods, which presumably means you can call the Police.

How right you are!! I would phone head office first thing and give them the whole scenario.

kellywelly_2

jade97 wrote:

hi, got a ps2 & game, on a previous offer, no discount was applied, so went to c/s, and was offered a resale at the correct price, then game for free, I said i'd phone h/o, to clarify the offer, was offered a full refund, which i've picked up eventually. but also got a ban from thier stores, the duty manager, said we will honour the policy but you are banned, from all local stores, we will issue your description and deatils & photo to all stores to ensure you can't shop there, if you do get in to shop, you will never get a refund under the overcharge policy. Yes i've had a copuple of refunds before on overcharges but nothing major.Is this right?

I think the way Tesco staff especially managers have been behaving towards members on here is in most cases is reprehensible.
My sister is a solicitor and my father is a retired police constable, I took part in a discussion similar to this a couple of weeks ago, obviously after reading this thread I have discussed the legal implications of this whole situation with said family members.
My family and I are actually quite surprised that no one here has actually taken a stand legally against Tesco as there are a host of things that they are doing wrong on certain occasions that would have legal standing.
If half of the things that happen here happened to a member of my family, I can guarantee that they would be challenged.

happycamper_2

happycamper wrote:

Last Monday 11th

Bought 2 x Lego Star Wars 2 Sel £27.97 Charged £29.97

Full R+R

Last Tuesday 12th
Yellow Sign - Save £20 When you buy PS2 + GOTW ( or there abouts)

Bought the PS2 + Lego Star Wars 2 OVERCHARGED

Senoir Management agreed it was an overcharge but wouldn't honour it due to the day before?

Where do I stand? Is it best I phone HO and explain, even though I had a full refund?
________________________________________________________

Also yesterday discount didn't come off PSP + GOTW, only poster up was the chart one saying £10 off GAME?

Where do I stand? Is it best I phone HO and explain, even though I had a full refund?

Thanks In Advance Jay

Anybody? Ideas?

ben500

esw2003 wrote:

What fun I have had with the PSP Tekken offer tonight.Went to customer services to explain £10 discount wasn't applied and was kindly offered a tenner.I refused so duty manager was called and he offered to refund value of game.
I pointed out the t&c's but he insisted he would only refund game.I then asked for head office number to clarify details,he then offered full refund.When the cs lady handed me reciept to sign the duty manager picked the console and game off the counter and said I should have accepted offer of refund on game because there was no way I was getting both items.

Where do I stand.I have a copy of my reciept to prove purchase so will I still get the console and game or have I blown it.

Your expert advice would be much appreciated.

This really is serious sh*t this one, having agreed refund and replace the manager acknowledged you as the rightful owner of the psp and game, having then taken them away from you he has committed an act of theft, call h/o first thing explain the scenario and then stay silent and wait for the response, don't speak first whatever you do, if you do not get a positive response ie, suitable sounds of disgust, shock and oh what a f*ck up pie type reaction and yes we will put this right. advise them you will report the THEFT of YOUR property to the police. The misleading pricing indication to the Trading Standards and the failure to comply with policy to Advertising Standards Agency.

If they dare to challenge the ownership of the items explain that a NEW contract was entered into by the manager which resulted in the items becoming YOUR property from that moment on and you WILL pursue the matter, also advise them that you will be requesting footage from the store under the data protection act to substantiate the claim and that you require them to secure ALL footage for the period you were in the store, having notified them of your intentions to require the footage they are legally bound to do so and no amount of squealing will get them off the hook if it gets taped over or erased lost or some other mishap befalls it.

ben500

happycamper wrote:

Anybody? Ideas?

Yes!

Those golden words!

YOUR STATUTORY RIGHTS ARE NOT EFFECTED!

In essence you the customer/victim cannot be penalised for the vendors mistakes in description or price indication. Yes they can ban you from the store, but they didn't, they allowed you back into the store and you were overcharged AGAIN, this is not your fault it is their and they cannot hold YOU responsible.

Trading Standards. Your complaint should be that your statutory rights have been infringed, plus of course the repeated misleading pos.


Come on Tesco get a grip for f*ck sake this is basic stuff and won't stand up to more than five minutes debate.

kondormid

said we will honour the policy but you are banned, from all local stores, we will issue your description and deatils & photo to all stores to ensure you can't shop there, if you do get in to shop, you will never get a refund under the overcharge policy. Yes i've had a copuple of refunds before on overcharges but nothing major.Is this right?

Come on, someone has got to know about this. I am ending up being some sort of arm chair legal expert for R&Rers here (I should charge commision)

So, lets get this right, this manager has admited to you that he intends to gather information on you and pass it on to other stores.
When he stores information about you in this way he becomes a "data controller" as such he should inform you at the time, the information he intends to pass on, the reason why he is passing it on and to who he is passing it on to. In this instance "other stores" is a class and so he has informed you. So far so good, he is all above board.
OK on with the show...
You can, if you wish write a letter to the data controller informing him to "cease" or not to begin, proccessing any information that you are the subject of, if on the grounds that " the processing of those data or their processing for that purpose or in that manner is causing or is likely to cause substantial damage or substantial distress to him or to another, and"
"that damage or distress is or would be unwarranted."

In other words, if you have done nothing wrong, then write him a letter informing him not to do such a thing as it would cause you distress knowing that you might be treated like a criminal in your local stores when you have commited no crime...

Theres more

He then has 21 days (remind him of this) to comply and must then give you written notice that he is complying with the request or write to you telling you what he is willing and not willing to comply with.

If he fails to comply then he leaves himself open to compensation charges. For instance, if you felt that you were being watched in a store that you had never been in and this caused you distress and then later you went to claim an R&R and it was refused on the grounds of they have data on you, then you can claim compensation due to the fact that he has not seen to it that all data was destroyed within 21 days.

Storing Data and passing it on so it can be used to discriminate against someone who has not broken the law is a very very serious offence and break no bones about it no manager would like to break that rule twice.

notasdaftasilook

happycamper wrote:

Anybody? Ideas?

personally i wouldn't have gone into that store again as you did. Unfortunately its just another example of the manager doing as he pleases which isn't pleasing you. Put it down to experience- you win some etc...

esw2003

ben500 wrote:

This really is serious sh*t this one, having agreed refund and replace the manager acknowledged you as the rightful owner of the psp and game, having then taken them away from you he has committed an act of theft, call h/o first thing explain the scenario and then stay silent and wait for the response, don't speak first whatever you do, if you do not get a positive response ie, suitable sounds of disgust, shock and oh what a f*ck up pie type reaction and yes we will put this right. advise them you will report the THEFT of YOUR property to the police. The misleading pricing indication to the Trading Standards and the failure to comply with policy to Advertising Standards Agency.

If they dare to challenge the ownership of the items explain that a NEW contract was entered into by the manager which resulted in the items becoming YOUR property from that moment on and you WILL pursue the matter, also advise them that you will be requesting footage from the store under the data protection act to substantiate the claim and that you require them to secure ALL footage for the period you were in the store, having notified them of your intentions to require the footage they are legally bound to do so and no amount of squealing will get them off the hook if it gets taped over or erased lost or some other mishap befalls it.

Thanks for your advice,I will phone 1st thing and let you know the outcome after work.

ben500

Sound advice from Kondor, I would add that it might also be prudent to advise him that HE is personally responsible for his actions under dpa and NOT his employers, they can be found jointly liable but he will never be off the hook personally whether acting on instructions or not.