Tesco misprice discussion area part 9

frequent

How heavy handed is that ?

Jade, never heard of anything going that far yet.

Where is Bassman when you need him, resident expert in getting banned !

Where T says "u will never get a refund"..that implies that even if they do over charge you, they will not comply with the law.

Don't think they can do that, but seeing as they have obviously pisled you right off..i'd give it a go !

mandy_moo_1

jade97 wrote:

hi, got a ps2 & game, on a previous offer, no discount was applied, so went to c/s, and was offered a resale at the correct price, then game for free, I said i'd phone h/o, to clarify the offer, was offered a full refund, which i've picked up eventually. but also got a ban from thier stores, the duty manager, said we will honour the policy but you are banned, from all local stores, we will issue your description and deatils & photo to all stores to ensure you can't shop there, if you do get in to shop, you will never get a refund under the overcharge policy. Yes i've had a copuple of refunds before on overcharges but nothing major.Is this right?

This sounds similar to what happened to me except for the duty manager banning me....he just said if i get overcharged again i'm not allowed to R&R, and i'm not entitled to even the money back that i'm overcharged.
I wrote to Sir Terry....still waiting for a reply.....:whistle:

esw2003

What fun I have had with the PSP Tekken offer tonight.Went to customer services to explain £10 discount wasn't applied and was kindly offered a tenner.I refused so duty manager was called and he offered to refund value of game.
I pointed out the t&c's but he insisted he would only refund game.I then asked for head office number to clarify details,he then offered full refund.When the cs lady handed me reciept to sign the duty manager picked the console and game off the counter and said I should have accepted offer of refund on game because there was no way I was getting both items.

Where do I stand.I have a copy of my reciept to prove purchase so will I still get the console and game or have I blown it.

Your expert advice would be much appreciated.

mandy_moo_1

esw2003 wrote:

What fun I have had with the PSP Tekken offer tonight.Went to customer services to explain £10 discount wasn't applied and was kindly offered a tenner.I refused so duty manager was called and he offered to refund value of game.
I pointed out the t&c's but he insisted he would only refund game.I then asked for head office number to clarify details,he then offered full refund.When the cs lady handed me reciept to sign the duty manager picked the console and game off the counter and said I should have accepted offer of refund on game because there was no way I was getting both items.
Where do I stand.I have a copy of my reciept to prove purchase so will I still get the console and game or have I blown it.

Your expert advice would be much appreciated.

Surely this is harrassment and intimidation? some of the staff at tesco are nothing short of playground bullies. if i was you i'd write to HO ......just be prepared for a long wait for a reply :rolleyes:

debjay

jamesiebabie wrote:

Debjay,

Well done on the R&R. I'm just wondering if I ought to go get myself a PSP after my Xbox. I wonder if Joanne would oblige me again.

Thanks for that. I have decided to lie a bit low with biggies for now :beer:

wlfc1

Just phone HO in the morning, it is their policy after all

You will get a result eventually



Today 9:40 PM
esw2003 What fun I have had with the PSP Tekken offer tonight.Went to customer services to explain £10 discount wasn't applied and was kindly offered a tenner.I refused so duty manager was called and he offered to refund value of game.
I pointed out the t&c's but he insisted he would only refund game.I then asked for head office number to clarify details,he then offered full refund.When the cs lady handed me reciept to sign the duty manager picked the console and game off the counter and said I should have accepted offer of refund on game because there was no way I was getting both items.

Where do I stand.I have a copy of my reciept to prove purchase so will I still get the console and game or have I blown it.

Your expert advice would be much appreciated.
Today 9:39 PM

R&C

esw2003 wrote:

What fun I have had with the PSP Tekken offer tonight.Went to customer services to explain £10 discount wasn't applied and was kindly offered a tenner.I refused so duty manager was called and he offered to refund value of game.
I pointed out the t&c's but he insisted he would only refund game.I then asked for head office number to clarify details,he then offered full refund.When the cs lady handed me reciept to sign the duty manager picked the console and game off the counter and said I should have accepted offer of refund on game because there was no way I was getting both items.

Where do I stand.I have a copy of my reciept to prove purchase so will I still get the console and game or have I blown it.

Your expert advice would be much appreciated.

So did he trick you into getting a refund then take the items away? :eek:

Or am I reading that wrong?

esw2003

R&C wrote:

So did he trick you into getting a refund then take the items away? :eek:

Or am I reading that wrong?

Hit the nail on the head.

TBeckett100

if my phones r&r goes pear shaped and my 300 quid goes west i will be on the front page of the loal rag phones in hand looking miserable.

shoperholicnot

mandy_moo_1 wrote:

This sounds similar to what happened to me except for the duty manager banning me....he just said if i get overcharged again i'm not allowed to R&R, and i'm not entitled to even the money back that i'm overcharged.
I wrote to Sir Terry....still waiting for a reply.....:whistle:

so if you are overcharged they will not even refund the difference??
thats not even legal!