£121 bill on £15 contract. T-Mobile

eranou

ispartacus75 wrote: »

Well I know of at least 1 company that would have got in touch and asked if I wanted to increase my tariff for 3 months so that it covered the over minutes this month. So this situation wouldnt have arisen in the first place.

Some companies are loyal to their customers. Some companies arent it seems.

Which one?

ispartacus75

Orange. A friend of mine had a situation where she had gone 10 minutes over her 600 mins allowance and was sent an sms to notify her and offering her the chance to move up a tariff for 3 months. After that 3 months she was able to move back down again. Cost her something like £10 per month extra for the 3 months and she didnt end up with a massive bill. Needless to say she renewed her contract at the end of the term.

Astec

After reading this I'm considering switching to T-mobile...£50 credit for a customers mistake, that's amazing!!!

OP, your post count is the only thing stoping me from thinking your a troll.

The charges are clear, the methods of checking are simple, and you admit to being aware of them. YOU chose not to do it last month...your mistake surely?

You made 6 one hour calls, that's 360 min on a 300 min tarrif, surely something should have triggered in your mind to check allowance like you normally do? If it didn't, how is that T-mobile's fault? I'm on a 600 min plan, if I make a few 1 hour calls I'll check my balance, if I go over I pay the bill.

ispartacus75

Like I have said, has no-one ever lost track of time on the phone? The person I was calling I am used to having 1 hour calls with, but normally with the other party calling me.

Yes Astec, I have said all along that it was my mistake. No-one forced me to make the calls. But I have also stated that in the previous months of the contract my usage was around half of my allowance. This is easy for T-Mobile to verify. T-Mobile have a system in place to warm customers on other tariffs, other companies have a process in place to warn customers. And I still dont believe that 650 mins on an account normally using 150ish minutes didnt throw up a red flag somewhere, especially when a CS asked me if I had recieved a call from anyone about that months usage.

7891368

spook wrote: »

It's punitive pricing. The calls aren't costing T-Mobile that much - not even close.

They have to pay their staff, advertising etc. You could go and say BT give evening calls for free but they've must have made up the cost elsewhere through premium rates/daytime rates to make this back. It's a business, they have to make a profit to be successful.

ispartacus75 wrote: »

I stated them as it was an illustration of brand loyalty on my part that I introduced 4 new customers to T-Mobile.

Especially when that £20 can mean the difference between the 5 customers staying or going to a rival company when the contract periods end.

That's nothing, you said between you it equates to 80 p/m. My household uses £160 p/m all of which are paid for by 'one customer'.

If you're interested in 17 months when your contracts run out three offer a incentive for a friend connecting or at least used to.

ispartacus75 wrote: »

Orange. A friend of mine had a situation where she had gone 10 minutes over her 600 mins allowance and was sent an sms to notify her and offering her the chance to move up a tariff for 3 months. After that 3 months she was able to move back down again. Cost her something like £10 per month extra for the 3 months and she didnt end up with a massive bill. Needless to say she renewed her contract at the end of the term.

That would have cost her less than £5 so she spent an extra £25. It's nowhere near comparable and she's on a higher tariff anyway. Hence making her a more profitable customer.

If you want to be with orange pay off the rest of your contract and switch,

makavelianz

spook wrote: »

Wow, there are a few snobbish comments in this thread (particularly the last one). The OP made a genuine mistake and has been punished rather heavily for it.

i think it extremely snobbish of the OP to think he could dictate his own terms within a seprate contract he signed, a normal person who knows his going to go over the allowance is going to go back to his contract and check what it will be cost him/her to go over such and such minutes and will know he will have to pay it.

OP just carried on going over the minutes not once but 350 times and didnt give it a thought of what kind of bill they will get, well its a hard lesson hope you give it a thought next time you have a £121 reason to..

ispartacus75

makavelianz wrote: »

i think it extremely snobbish of the OP to think he could dictate his own terms within a seprate contract he signed, a normal person who knows his going to go over the allowance is going to go back to his contract and check what it will be cost him/her to go over such and such minutes and will know he will have to pay it.

OP just carried on going over the minutes not once but 350 times and didnt give it a thought of what kind of bill they will get, well its a hard lesson hope you give it a thought next time you have a £121 reason to..

Yet again, another non-reader. I didnt know I was going over till I checked the bill online. Do you get that bit?

And about the contract, again do you not read? How many times has a company forced a contract change on the consumer? We have to either accept the changes they force or cancel the contract. They are party to the contract as much as we the consumer are. Why cant we then do the same? After all we are both party to the same contract!

MissKeith

ispartacus75 wrote: »

Orange. A friend of mine had a situation where she had gone 10 minutes over her 600 mins allowance and was sent an sms to notify her and offering her the chance to move up a tariff for 3 months. After that 3 months she was able to move back down again. Cost her something like £10 per month extra for the 3 months and she didnt end up with a massive bill. Needless to say she renewed her contract at the end of the term.

Rubbish. I'm on Orange. My partner is on Orange. I work for a major retailer who sells Orange. I have never had a text to notify me I was coming near my limit, ever. Nor have I had a customer come back and say the same, in fact only last week I had a customer complain that they had let her daughter run up her bill by £95.

I really don't know what you want to hear from us. T-Mobile have been good to you to offer any kind of goodwill gesture at all so I just cannot understand why you're moaning so much.

makavelianz

ispartacus75 wrote: »

Yet again, another non-reader. I didnt know I was going over till I checked the bill online. Do you get that bit?

And about the contract, again do you not read? How many times has a company forced a contract change on the consumer? We have to either accept the changes they force or cancel the contract. They are party to the contract as much as we the consumer are. Why cant we then do the same? After all we are both party to the same contract!

Ok my advice, mite be a good idea to check how many minutes you have before making hour long calls. You obviously knew you were bashing it because you went 350 minutes over not like 10 or 20 minutes.

Astec

You missed this bit:

The charges are clear, the methods of checking are simple, and you admit to being aware of them. YOU chose not to do it last month...your mistake surely?

I don't see the relavance of you having unused minutes that you keep going on about? You don't seem to expect a refund for unused minutes, so what's your point? You used to check your allowance but don't seem to mention that your allowance would grow each month with unused allowance carrying forward, so logically you are aware that it doesn't.

And why is £120 in a month excessive, why would it trigger something when you are calling the numbers you usually call. What if you had an emergency, were making a few extra calls and t-mobile cut your service. Bet you'd complain then too.

School hol's have now started, this HAS to be a troll!!!