£121 bill on £15 contract. T-Mobile

ispartacus75

robt wrote: »

Me me me me me me me me me me me

And what exactly is wrong with me looking after my own interests?

Andyblizz

ispartacus75 wrote: »

Ive had a T-Mobile contract now for about 6 months. I get the following in the £15 per month contract;

• 300 call minutes
• 300 sms
• unlimited internet (FUP)
• 1 flexible booster (currently gives me unlimited sms)

Each month I have been way under my allowance for call minutes, and as sms and internet is unlimited this has never been an option.

Last month, for some unknown reason, I went over my allowance minutes. I admit, I went over big, 350 minutes over. The problem is T-Mobile want to charge me £121 for the months bill, thats £106 for 350 minutes of phone calls.


Cheers

How about you say to t-mobile.

"Please remove the £106 charge for the Extra calls i know i made over my allowance but in return please can you back date an increase to the £25 a month plan for the rest of my contract.

So that in the remaining 17 months of my contract if i go over my minutes by 5 hours again i wont get a nasty bill"


That way it will only cost you £170 (over 17 months) and not the £106 your moaning about. :D:D


And in regard to phone companies changing contracts mid term, if they do that you get out of the contract free. It has been done many times by the main networks (normally "Three")

It is all stated in the T&C just like call charges are.



I have just signed up to a Tesco iPhone 4 contract and if i go over my data allowance it is £4MB. While i agree that is a stupidly high amount for only 1 MB but I am aware of it as i read my T&C.

While at present i only use 800MB a month (past 12 month history), i will be checking a least twice a week to see what it is at so that i dont get any high bills.


So just pay the bill !

Guys_Dad

ispartacus75 wrote: »

And in the past I have agreed to free internet on another network. That company was contractually obliged to provide me with it. Didnt stop them changing the T&C when THEY wanted and forcing me to either accept the new contract or cancelling the contract.

These contracts mean nothing to the networks, so why the hell should they mean anything to the consumer.

So that's at least 2 networks who have mistreated you then? Any more? You will soon run out of networks.

But a serious question. You say on a number of posts you admit it is your fault. OK, that's at least one point in your favour. Given that they have applied their charges scrupulously correctly, just how much did you expect them to knock off for "loyalty" given that you acknowledge it was your mistake. Was a reduction of nearly 50% not a pretty good offer? Seems to me it was.

ispartacus75

MissKeith wrote: »

So why didn't you leave? If you didn't like it, why not leave them? You have selective reading skills I'm sure. People have bought up some extremely good points and all you can harp on about is "the man" and how "companies always change their t&c" bla bla bla. Have T-Mobile changed their t&c by the way?

I'd also like you to answer my question up thread if you wouldn't mind.

My point (I dont know why this is so hard to understand) is that when a company doesnt like the contract halfway through it they are able to change the terms and you either have to accept the changes or go elsewhere. We the consumer do not have the legal right to say 'you are contracted to provide me with this service, now provide it'.

But if the customer no longer likes the terms of the same contract we have no rights to force a change.

Guys_Dad

ispartacus75 wrote: »

My point (I dont know why this is so hard to understand) is that when a company doesnt like the contract halfway through it they are able to change the terms and you either have to accept the changes or go elsewhere. We the consumer do not have the legal right to say 'you are contracted to provide me with this service, now provide it'.

But if the customer no longer likes the terms of the same contract we have no rights to force a change.

And the network then releases you from your contract if they change their t&c taking the loss of revenue and letting you keep the handset.

7891368

ispartacus75 wrote: »

My point (I dont know why this is so hard to understand) is that when a company doesnt like the contract halfway through it they are able to change the terms and you either have to accept the changes or go elsewhere. We the consumer do not have the legal right to say 'you are contracted to provide me with this service, now provide it'.

But if the customer no longer likes the terms of the same contract we have no rights to force a change.

You have the right to leave?
The company is providing the service, they set the terms and conditions you accept them.

Switch to three.

The one plan, then you can not moan ever again.

ispartacus75

Andyblizz wrote: »

How about you say to t-mobile.

"Please remove the £106 charge for the Extra calls i know i made over my allowance but in return please can you back date an increase to the £25 a month plan for the rest of my contract.

So that in the remaining 17 months of my contract if i go over my minutes by 5 hours again i wont get a nasty bill"


That way it will only cost you £170 (over 17 months) and not the £106 your moaning about. :D:D


And in regard to phone companies changing contracts mid term, if they do that you get out of the contract free. It has been done many times by the main networks (normally "Three")

It is all stated in the T&C just like call charges are.



I have just signed up to a Tesco iPhone 4 contract and if i go over my data allowance it is £4MB. While i agree that is a stupidly high amount for only 1 MB but I am aware of it as i read my T&C.

While at present i only use 800MB a month (past 12 month history), i will be checking a least twice a week to see what it is at so that i dont get any high bills.


So just pay the bill !

But the point AGAIN is why cant we, the other party to the contract demand that the provider provides what they originally agreed to?

I agree to a contract. They agree to a contract. I cant change the terms of that contract to benefit me. They can. Fair? I dont think so.

Guys_Dad

7891368 wrote: »

You have the right to leave?
The company is providing the service, they set the terms and conditions you accept them.

Switch to three.

The one plan, then you can not moan ever again.

Not true. He would just be swapping one set of moans for a far worse set!!

7891368

ispartacus75 wrote: »

I agree to a contract. They agree to a contract. I cant change the terms of that contract to benefit me. They can. Fair? I dont think so.

They provide a contract which you agree to.

7891368

Guys_Dad wrote: »

Not true. He would just be swapping one set of moans for a far worse set!!

But it wouldnt be over 'ridiculous charges' for services he has used haha.