£121 bill on £15 contract. T-Mobile

ispartacus75

eranou wrote: »

Sorry can you point out what that article has got to do with you making a mistake and t-mobile making you a good offer even tho you admit you where at fault?

The fact that you all think that when a customer makes a mistake they should pay for it, but the article shows that when a company makes a mistake the customer STILL has to pay for it.

robt_2

ispartacus75 wrote: »

The fact that you all think that when a customer makes a mistake they should pay for it, but the article shows that when a company makes a mistake the customer STILL has to pay for it.

Maybe we should all post links to the thousands of times that a company has made a mistake and the customer has NOT had to pay for it?

Seriously - let it go. You cocked up. You refused a generous offer. You pay.

MissKeith

ispartacus75 wrote: »

My last post on this subject.

http://www.telegraph.co.uk/finance/personalfinance/7902675/Home-owners-face-higher-mortgage-payments-after-bank-miscalculation.html

Company gets it wrong big time. Customer pays the price. Sounds like people being forced to take responsibility for someone elses actions there.
And dont tell me T-Mobile have never made a mistake and the customer has had to pay the price for it.

What, like you've just made a mistake and T-mobile are expected to pay the price? Like hundreds of customers have made mistakes and T-mobile are expected to pay for their mistakes? And when T-mobile increase prices for customers who do not make mistakes for customers who do make mistakes and expect T-mobile to pay the price? Do you not see how this works still?

ispartacus75

robt wrote: »

Maybe we should all post links to the thousands of times that a company has made a mistake and the customer has NOT had to pay for it?

Seriously - let it go. You cocked up. You refused a generous offer. You pay.

As opposed to all those people who signed a mortgage contract yet the building society is now forcing changes to it on the customer from their mistake.

robt_2

ispartacus75 wrote: »

As opposed to all those people who signed a mortgage contract yet the building society is now forcing changes to it on the customer from their mistake.

I thought you had made your last post on the subject.

ispartacus75

MissKeith wrote: »

What, like you've just made a mistake and T-mobile are expected to pay the price? Like hundreds of customers have made mistakes and T-mobile are expected to pay for their mistakes? And when T-mobile increase prices for customers who do not make mistakes for customers who do make mistakes and expect T-mobile to pay the price? Do you not see how this works still?

No, I expected T-Mobile to show some customer loyalty and meet me half way.

eranou

ispartacus75 wrote: »

The fact that you all think that when a customer makes a mistake they should pay for it, but the article shows that when a company makes a mistake the customer STILL has to pay for it.

give a rest now

The mistake you made was black and white.

You took out a contract for x minutes x texts per month for x price you went over the allocated minutes and were charged the price per minute you agreed to at the start.

You even admited you were at fault.

robt_2

ispartacus75 wrote: »

No, I expected T-Mobile to show some customer loyalty and meet me half way.

They did. You refused it.

ispartacus75

robt wrote: »

I have been out for a few hours and just caught up on this thread (can't believe it is now nine pages).

I think it is a safe assumption that the OP is attention seeking/trolling - best to ignore them and not react to their ludicrous statements.

Either that, or they long to live in a police state where everything is controlled and monitored for them.

I thought YOU were ignoring me?

MissKeith

ispartacus75 wrote: »

My last post on this subject.

http://www.telegraph.co.uk/finance/personalfinance/7902675/Home-owners-face-higher-mortgage-payments-after-bank-miscalculation.html

Company gets it wrong big time. Customer pays the price. Sounds like people being forced to take responsibility for someone elses actions there.
And dont tell me T-Mobile have never made a mistake and the customer has had to pay the price for it.

ispartacus75 wrote: »

As opposed to all those people who signed a mortgage contract yet the building society is now forcing changes to it on the customer from their mistake.

T-mobile are not a building society, a bank, a football club, a school, a nuclear research station.... Can you tell me what your analogy has anything to do with T-mobile or the telecommunications industry please?