Goldtrail Holidays

stormsky

:mad:

didimbeach wrote: »

Wished Low Cost Holidays would hurry up aswell.

Hi, has anyone on here booked with Jetline Travel and been paid out as we are still waiting to be refunded.:mad::mad::mad:

Rockski

I am in the same situation regards my claim with Goldtrail booked through Airborn Direct. I have spent this past week making phone calls,and sending emails. Firstly Airborn who assured me all claims had been passed over to the CAA. Contacted CAA. only to be told there was nothing held there in my name, but not to worry as they were using the services of an agency by the name of Huntswood to process the claims. I was given a contact phone number to call them I done this and also emailed so I could keep everything on record both checked their systems nothing again, but did say they only dealt with claims that had already been vetted from the CAA so they must still have my paperwork. They advised me to get back in touch with the CAA. and inform them that they were not in receipt of my claim. Another email to the CAA. explaining what the agency Huntswood had told me. This was their reply.Having checked our system I have been unable to confirm receipt of your claim coming into this office or our handling agents office-Huntswood.

Please contact Airbourn Direct and ask them to confirm when this was sent to ATOL along with the recorded delivery tracking number. Back on the phone to Airborn and this what I was fobbed off with.
The claims were not sent via post/courier with a delivery tracking number. They were sent out over the Christmas period in a big cardboard box with a company she was not able to supply the name of, and the Goldtrail claims had been dealt with in another department within the company and this was all the information she could give me. I asked to speak with someone from that department, I was told I couldn't, and she could not provide a contact name, email address or phone number. Eventually after going round in circles I managed to get her managers name Miss Samantha Irvine but no personal contact for her either, she would only give the same admin. phone and email which I have been using anyway. She was very insistant that the claims were held with ATOL and she knew this for a fact as there had been correspondance sent between ATOL and themselves for some of their other Goldtrail clients claims. Unfortunately mine wasn't one of them. So it's another email sent off to the CAA. and awaiting their reply. If anyone knows where I can take this now I would love to hear from you. Like all the other posts on this site I would love my money back anytime soon.
Thanks

MartinsMyHero

Hello there

I have been checking this website from time to time and was interested to see that you have the same problem as me.

I sent in my paperwork to Airborn Direct in July 2010 and am still awaiting a refund.

I keep sending the CAA emails asking whether they are in receipt of my claim as Airborn have told me that they have forwarded all claims on (Christmas 2010).

The CAA keeps on sending me automated emails saying that they have an unprecedented number of emails and are unable to respond personally to me at the moment.

Seems like you have done a lot of legwork trying to chase your claim. I think Airborn are behaving dishonourably by not giving out clear and reliable information. I think I will send a recorded delivery letter to Ms Irvine complaining about the way our enquiries have been handled and requesting definitive answers to where my claim form might be and when it was passed, if at all, to the CAA.

Totally p***!d off with the whole thing! How hard can it be to just write a cheque.

Do keep posting here with any updates. Especially if by some miracle you receive your money back.bv

Rockski

Hello again,

Firstly I should have said in my last post that I demanded copies of my paperwork from Airborn, as I had nothing to confirm I even had a booking with them. I was so confident by Airborns initial dealings I sent off everything without photocopying them. I received Airborn's confirmation details but nothing from the original Goldtrail paperwork. Lucky for me, as the very next day the CAA replied to my email asking me for reference numbers. Don't know if it was of any help but when contacting the CAA I stopped putting Goldtrail Claim in my subject box and wrote, reply to ATOL Crisis Management. This is a copy of the email's sent between us.

Thank you for your email.

Please could confirm your Goldtrail booking reference number which end in /S10 or /S11, so I can advise you further.

Regards

ATOL Crisis Management


Thank you for your email.

The talks have been finalised between Airborne Direct and ATOL, a decision has been made that claims that disclose the APC charge of £2.50 per passenger will be dealt with by ATOL and claims that do not disclose APC will be dealt with by Airborne Direct.

Having checked your booking details for booking reference number ******/S10 and ******/S10, I can see that your claim does disclose the APC charge therefore your claim will be dealt with by ATOL. We are currently awaiting these claims to be submitted to ATOL by Airborne Direct. Once we receive your claim we will acknowledge this within 28 days and then review your claim within 4-6 weeks passengers will receive further correspondence advising the status of their claim.

Regards

ATOL Crisis Management

I am going to leave things for a couple of weeks and see where it goes. As to why Airborn did not give this information to us weeks ago, who knows.
Hope you hear something soon too, it's nearly time to get the summer holidays booked again but not with AIRBORN.

Rockski

Dance_Warrior

Well blow me down - just returned home to a cheque from Bookable Holidays for the full cost of my package holiday - no £20 per person deduction for admin.:j:dance::j
I had written to them twice asking for money back in full - ignoring their form. They told me no chance so I complained to ABTA. I then got another letter from Bookable via ABTA again saying no chance - fill in our form - the small print on our website covers us.
I was in process of taking legal advice on whether small claims court was viable - but haven't needed to. :beer:
No idea what prompted Bookable to honour their responsibilities after all this time but they're keen for me to contact ABTA and let them know. Wait to see if the cheque bounces :rotfl:Good luck everybody else.

jennieharris

Well done! We are still waiting for our refund. We booked a holiday in Crete through Bookable Holidays. We were quoted 8 - 12 month wait. Its almost 8 months now and all we've received was an acknowledgment of our claim which was only sent to us a couple of weeks ago.

Ponkle22

Dance_Warrior wrote: »

Well blow me down - just returned home to a cheque from Bookable Holidays for the full cost of my package holiday - no £20 per person deduction for admin.:j:dance::j
I had written to them twice asking for money back in full - ignoring their form. They told me no chance so I complained to ABTA. I then got another letter from Bookable via ABTA again saying no chance - fill in our form - the small print on our website covers us.
I was in process of taking legal advice on whether small claims court was viable - but haven't needed to. :beer:
No idea what prompted Bookable to honour their responsibilities after all this time but they're keen for me to contact ABTA and let them know. Wait to see if the cheque bounces :rotfl:Good luck everybody else.

:T:T:T You are an example and inspiration to us all. Now could you possibly kick (UN)Bookable's !!! for me please?

:T:T:T

(is there one of those 'taps foot waiting' emoticons on here?)

Dance_Warrior

So now the full story becomes clear - see below letter 15/2/11 from ABTA

RE: Bookable Holidays Ltd
Whilst dealing with your complaint against the above named company it was felt that they may have breached ABTA's Code of Conduct and as such your file was passed to our Code Executive for investigation. They have advised us that they have contacted the ABTA member with regard to the aspects of your complaint that show a possible breach of the Code of Conduct. Concerns over its conduct have been expressed and the member has provided its submissions. After careful consideration of these, the Code Executive has referred the case to the Code of Conduct Committee.
The Committee found the company guilty of the charge and a fine was imposed.:T
All ABTA members are governed by the Code of Conduct. It is successful in setting high standards in the industry as members face penalties if they breach the Code. However, the use of penalties under the Code is discretionary. The Code Executive applies the Code wherever appropriae but not in all cases.
As you may know the Code investigation is a separate matter and does not cover all the service issues that were the sublect of your original complaint. The outcome of our investigation has no bearing on how you wish to pursue your complaint.
Yours sincerely
Consumer Affairs Team.

I had quoted ABTA regs 3e & 3f as per their website. Not sure if this will help anyone else but certainly made me feel better.
I just hope the fine was not too insignificant.:p:D

Ponkle22

Well done Dance Warrior!!

My memory fails me - how was your situation different to the rest of us?

Where do I find ABTA regs that you numbered/referred to?

I thought you had already received your payout? (the letter refers to the rest of the money...).

Many thanks for the heads up!

Kayleigh09

Hi all, I am still waiting for my cheque from bookable holidays after our holiday fell through in July.

I was going to give them a ring today, and I was looking for their number and discovered they had a Facebook page. I decided it was worth the shot, and asked them how soon it would be before I get my money returned to me. I got a reply within 5 minutes and in the reply it said that they have 6 batches of insurance claims and that 2 have just been paid out and that customers are starting to be paid out. They also stated that someone from bookable holidays would give me a call. Lo and behold, 10 minutes later I had a call from them and they said my cheque is due to be with me within the next week.

It may be worth taking that route if you're waiting to hear from bookable holidays and you have Facebook.

I shall let you all know whether I get my cheque!