Goldtrail Holidays

HXDave

Randy, if i was you i wouldn't hold your breath for a quick refund, and whoever said that it was 80 Days max either hasn'y a clue, or was told that just to pacify them.

ILG in 1992 - 24 months to sort claims out.
XL in 2008 - some claims still being processed.
Other claims with travel companies I have had to deal with (smaller than Goldtrail), i would approx 6 - 9 months as a minimum.

Like i say, if everything is legit you should get your money back, just not straight away!.

sunny7_2

Hi I wonder if anyone can advise me please.
I have a holiday booked with r travel and just received a phone call from them yesterday to advise me that my flights with Onur Air had been booked through Goldtrail Holidays. I had no idea about this as my confirmation invoice from r travel shows a total holiday cost for my flights and accomodation with no breakdown, and no mention of Goldtrail being involved. I am due to travel on 24th Sept for a week and was astounded that they decided to advise me of the situation 7 weeks after the collapse of Goldtrail. As a result they have told me that I would need to pay a further £250 in total to rebook two flights with Thomas Cook. When I asked if I could have a refund of monies paid, they declined and advised I would be able to have a credit note only. I am not willing to accept a credit note and am very unhappy that I have been left to sort this out at such a late stage before travelling. The flights now seem to have jumped in price from when I first booked the holiday in April. I am not sure where I stand and the gentleman dealing with the situation was unwilling to give his full name and just said I would need to pay extra for more flights. As I was not aware that Goldtrail were involved and r travel did not advise me of this for 7 weeks I would like advice as to what I can do. Ironically the holiday is to celebrate my silver wedding anniversary.

Ponkle22

Regarding claims for the Goldtrail collapse and the ATOL form we received via Bookable holidays, ATOL are asking for originals of, amongst everything else, the credit card statement we originally paid for our holiday on. This statement contains all our credit card details (obviously minus pin numbers). Should we be covering up certain numbers on this statement to protect ourselves? What has everyone else done?

Ponkle 22

Alan_Bowen

Sunny 7, with no reference to Goldtrail anywhere, you have no contract with them and cannot claim a refund from the CAA. Incredible that any company could wait 7 weeks before telling you, and presumably many others, that half the holiday had disappeared. You should insist on a complete refund of all money, not a credit note and tell them since they are already 7 weeks late in telling you, you want the refund back within a week. If they refuse and you used a credit or Visa debit card, advise them you will apply for a chargeback on the basis you have a contract with them and they are refusing to honour it.

Ponkle 22, yes the CAA always want original documents, too many chancers out there falsifying claims unfortunately. They will need to see the page that shows payment was made by that card, so they must see the card number and the date of payment. If you want, you can cover up your credit limit, threats relatibg to non payment of anything else you might be embarrassed about but in nearly 40 years of processing claims, I have never heard of any customer's details ever going astray.

sunny7_2

Dear Alan.
Thanks for your advice. Having spoken to the travel agent RTravel they were reluctant to discuss the matter on the phone and are even more reluctant to put anything in writing, As you are aware both the Deposit and Balance invoices I have in my possession state only a total holiday cost with no breakdown of costs for the flight, transfers and accomodation, and no mention at all of Goldtrail Holidays. I did pay for the deposit of £121.40 by Barclaycard and was wondering if in your opinion you think that Barclaycard would refund the total holiday cost or just the flight element. I am unaware of any third party relating to the accomodation booked and am worried incase payments haven't been made to the hotel as no documentation or confirmation has been supplied to that effect. I would want a full refund because I really don't feel I can trust RTravel anymore.

Ponkle22

@ Alan - thanks for that. I've nothing to be embarrassed about, more concerned that someone unscrupulous could steal my credit card details from my credit card statement!

Thanks for that.

lin66

Just to let others know of our experience with claiming a refund. We booked with 'holidayshed' a weeks holiday to turkey the night before goldtrail went down, sent form to holiday shed july 29 with all documentation for refund, have received email today to say 'they are now in a position to forward our forms' and need our credit card details for refund which will take approx 8 weeks. I did not want the refund on the credit card but direct to bank, but according to them this is not possible.

sunny7_2

Hi Alan,
Just to let you know an update. I telephoned the Head office of Freedom Travel Group who also appeared on my invoice from RTravel. Having discussed it with them they agreed that the holiday had been sold as a package as no mention had been made of Goldtrail and no evidence of a breakdown of monies paid. Under the terms of their contract they advised we would be due a refund of monies. Eventually they managed to speak to RTravel directly and advised them to phone us and give us a full refund. The manager of RTravel did not ring as arranged so once again my husband phoned them and they refused to put him through. However, I am pleased to say that a full refund has now been received on my credit card thanks to Freedom Travel Grp intervening directly with RTravel on our behalf.

skymandan

Hi all,

Looking for a bit of advise here, i booked a holiday with jetline travel to turkey back in july only 2 days before goldtrail went down, after numerouse calls i might add with failed "hotel availability".

Finding out goldtrail had gone down on the 16th i tried to contact jetline to find out where i stood and what was happening. Eventually i reached them,to be told someone would ring me back. They didnt, so on the 18th i contacted them again, this time i was passed to someone who said we can offer you another holiday or you can have a refund. we went through the only available holidays for that period, which the price would have doubled for, therefore i believe not an acceptable offer on there behalf, so asked for the full refund.

Still no refund and they are telling me i have to wait for there insurer to pay them. Is this true?, if so can anyone tell me why when the holiday was a: cancelled within the first 7 days of booking b: if i had to use my insurance, the likelyhood would be i would have to pay out and wait for the refund myself.

I received no conformation of holiday booking or even an invoice for the money i have paid. But i have recieved 2 letters in reguards to the refund, 1st one addressed to myself (i am the main pasenger), 2nd one addressed to my girlfriend?. :mad:

Although i appreciate i will (i hope:rotfl:) get a full refund, should i be having to wait this long?

L6MCT

Just to say I had contacted Consumer Direct for advice and after I e-mailed Living Holidays to tell them CD were passing things on to Trading Standards I got an e-mail back offering to refund my holiday less a £25 admin charge "as a gesture of goodwill" (we were booked to go in 3 weeks time) so I've accepted decided to accept it.