Goldtrail Holidays

Dave_6

If anyones booked with lowcostholidays to Turkey chances are your flights might be through Goldtrail aswell, I went to Turkey 3 weeks ago and I know mine were!

bagand96

Thank you ever so much-that's a relief! I'd read lots of things saying I might not be covered if I only booked flights and not a package deal?

OK so I need to speak to Hays then get booking another flight.

As far as I know all Goldtrail bookings are ATOL protected as they were a tour operator using chartered airlines. Even flight only should be covered. I'd get on the phone to Hays as soon as they open and see what help they can offer.

Where does my friend stand who booked her flights direct with goldtrail (I feel so bad cos I found the hol for her!!)? Does she just go direct to atol/caa and then book another flight or should she not bother with them and go through her CC company (I think she booked using her CC).

Your friend should just book alternative flights ASAP with another provider. She will have to claim afterwards for the Goldtrail booking from either ATOL or her credit card. Its unfortunate that this has happened over the weekend as information from ATOL will probably be slow. In previous cases ATOL have advised those who booked on a credit card to go straight to the credit card company.

CG77

Thank you very much!

I've been on hold to hays for 45 mins now-looks like lots of others are in the same situation!

CG. x

leedavies

hello, i have booked a holiday through goldtrail, its a package holiday to turkey for a week. im due to leave tomorrow...:mad:

i paid with a credit card. will i be able to claim my money back?

if so, how?

oh and i also had cancellation cover on travel insurance.

jules_w

I was in this situation last year when Freedom direct holidays went into administration. I managed to get my money back through the visa debit card charge back. I rang Barclays bank and they sent me a claim form. Hope this info helps and goodluck

When can chargeback be used?

Like section 75, chargeback can be used in cases of goods not arriving, arriving damaged, arriving not as described, or where the merchant has ceased trading.
Claims must be addressed to the bank that provides your Visa debit card or your credit card, which in turn will put in a request to the merchant’s bank. As a result, you should still get your money back from the merchant's bank, even if the merchant has ceased to trade

commjo

I paid via credit card for flights, transfers & hotel accomodation, all at the same time from Travel Republic.

I got an email this morning telling me about Goldtrail, so I logged onto Travel Republic's website & booked an alternative flight.

Travel republic have just told me that my second flight booking is no longer available.

I've tried to find alternative flights on the web - Travel republic is engaged - & none available.

I know I can get the flight money back from ATOL/credit card, but what about transfers & accommodation refund?

I cant see anything on travel republic website or ATOL website.

Thoughts anyone?

cubegame

Remember that if you've booked through a credit card that Section 75 make the credit card company liable for the provision of goods and services. Therefore you are not merely entitled to a refund but an equivalent flight/holiday even if that is more expensive.

delwynshd

Your TA will send you ATOL forms to fill out and you will get the monies paid back, if I can be any help just give me a shout, we have 50 calls in the que at work its manic

Del

looktothefuture

cubegame wrote: »

Remember that if you've booked through a credit card that Section 75 make the credit card company liable for the provision of goods and services. Therefore you are not merely entitled to a refund but an equivalent flight/holiday even if that is more expensive.

is this true? Can anyone verify this please?

Leigh-Anne_60

commjo wrote: »

I paid via credit card for flights, transfers & hotel accomodation, all at the same time from Travel Republic.

I got an email this morning telling me about Goldtrail, so I logged onto Travel Republic's website & booked an alternative flight.

Travel republic have just told me that my second flight booking is no longer available.

I've tried to find alternative flights on the web - Travel republic is engaged - & none available.

I know I can get the flight money back from ATOL/credit card, but what about transfers & accommodation refund?

I cant see anything on travel republic website or ATOL website.

Thoughts anyone?

I also booked flights through travel republic - for 9 of us On hold to them at the moment. Flights were with Kiss, but showing as an OHY flight no's.

TR has put this on their website http://www.travelrepublic.co.uk/faq/FAQList.aspx?Id=121