Goldtrail Holidays

Ponkle22

bagand96 wrote: »

For all Bookable Holidays customers, their website is asking people to fill in this form:

http://www.bookableholidays.co.uk/ContactUs/

It also states: "Goldtrail: Don't worry you're fully covered". I have no idea if any of you have tried this, and whether it will be succesful for you, just saw it and thought it may help.

We all filled that in on day one but even though it says they will get straight back to us, their version of getting straight back to us differs from the norm. No-one has got back to me yet from Bookable holidays.

Ponkle22

Visa told us that unless we were now stuck abroad or due to leave the day after Goldtrail went bust our first port of call is to go back to our TA (who refuse to talk to us - namely Bookable holidays) and then either the TA or ourselves claim through ATOL.

Lymmguineas wrote: »

Back in 2006 I had booked holiday accomodation with a company called open holidays that went bust. We had paid using a Visa debit card and were still able to claim a 100% refund. Our friends who had paid using a Maestro debit card were unable to claim. We had to wait until the date that our accommodation should have been provided to prove that the "goods" we had ordered were not supplied but we did get all of our cash back.


As I'm a fairly new user I can't post links but if you search the web for "is debit card protection the same as for credit cards" you should find a link with your search phrase as the title that tells you a bit more about what Visa debit covers you for.

Good Luck!

delwynshd

Honest this thread could go on forever

1. Fill in the CAA form to claim full refund for flights or package holiday booked, return this to your TA they will chase the refund for you

2. No point in contacting you CC company or Banks, they will tell you to claim from the CAA as this is what the ATOL protection is for

3. There are lots of small travel agents on the net now who get overwhelmed when something like this happens please always look at who your booking with before hand

Del

Ponkle22

Glad they have finally contacted you - I'm still waiting to hear from them too.

Why are they allowed to charge us an Admin fee when we have spent tons holding on their phones for 20-30 mins at a time then getting the phone banged down on us? Why should they charge us an Admin fee when they clearly cannot even entertain the idea of paying extra staff to deal with us in the first instance?!

Surely as the other poster above says (sorry have forgotten your name) we can go directly to CAA and make a claim?

grantk76 wrote: »

Whoop whoop i just got my long awaited call from bookable holidays and what a waste me time. Given my options 1st book flights but they would cost a lot more than the original flights and to be paid up front. To which i replied if you had bothered to contact me when you said you would i could have had flights cheaper but there are none left now. 2nd option book another holiday and pay full amount up front. Yeah like im going to give those muppets more of my cash! 3rd option cancel it all and get full refund minus admin fee. When asked how much admin fee was she did not know she said. She should know she is offering these options! I however chose to cancel everything which wouldnt have been required if bookable done their job. I wont hold my breath about refund as i dont trust this lot so going to try visa cashback claim. Once this is all sorted out i hope everyone gets their money back or a holiday. I personally am going to spread the word as much as i can to avoid bookable holidays i hope everyone else who has had a bad experience with them will do the same. I wonder if the directors ride to work on a horse called bess and wear black masks.

bagand96

Yeah like im going to give those muppets more of my cash! 3rd option cancel it all and get full refund minus admin fee. When asked how much admin fee was she did not know she said. She should know she is offering these options!

Why are they allowed to charge us an Admin fee when we have spent tons holding on their phones for 20-30 mins at a time then getting the phone banged down on us? Why should they charge us an Admin fee when they clearly cannot even entertain the idea of paying extra staff to deal with us in the first instance?!

I do not think anyone should be paying admin fees for an ATOL claim. ATOL themselves charge no admin fee for a claim so I don't see why anyone else should be paying one, even if done through a travel agent. If they insist their is one, tell them you wish to claim directly with ATOL. It may be worth a phone call to ATOL, and also ABTA (if you're agent is registered) to see their stance on this.

However, what is Bookable's admin fee in relation to? The admin fee may infact be on the cancellation of your hotels and/or transfers. This is probably legitimate as it might be that a hotel supplier is charging the cancellation fee. Some agents will waive these under circumstances like this, but in the past some have still charged them.

All depends on what the admin fee is for. A question to ask them the next time someone speaks to them.

As I'm a fairly new user I can't post links but if you search the web for "is debit card protection the same as for credit cards" you should find a link with your search phrase as the title that tells you a bit more about what Visa debit covers you for.

While this is correct, it probably won't help people on here who have Goldtrail flights, but hotels and transfers through separate suppliers. It relates to non delivery of goods, and unfortunately the hotel supplier can and will still provide the booked room. They are unrelated to Goldtrail and it is not their fault that the customer is unable to use the room due to a Goldtrail flight being cancelled.

Ponkle22

delwynsholidaydeals wrote: »

Honest this thread could go on forever

There are lots of small travel agents on the net now who get overwhelmed when something like this happens please always look at who your booking with before hand

Del

I have used Bookable Holidays for 3 holidays. The only problem I have experienced with them so far was last year they repeatedly got the information wrong on our booking (names, dates, etc) and had to have it amended several times - but it wasn't a big deal as I ended up with the correct info on my document in the end.

However, with regards to them being a 'small' TA - I wouldn't have a clue whether they are or are not - how are you meant to find that out before you book?! However, am sure someone in their company must have a brain and realise that many of us who are due to travel shortly are concerned that we have not been contacted - they have chosen the route to personally ring everyone themselves and not accept any phone calls. However, this then gives an air of suspicion, particularly if like Grant and others you are due to go on holiday the very next day and you still have not heard from them.

Other posters on here have commented that their TA have sent a round robin email with basic reassuring info on it. Or the TA has put a notice on their website. Bookable holidays have done neither. All they have done is put a form on their main page of their website saying we should fill it in and someone will get straight back to us. So far, we have heard nothing, day after day.

Not very reassuring at all.

delwynshd

Like I say they can only send you the CAA form for the claim, they must not have many staff

Our call centre is still able to cope with the intake of regular sales calls and the hundreds of call we are getting in connection with Goldtrail

We have done our best to book customers new flights at the best price possible and re-arrange hotel accomodation with suppliers

Del

hazamcbaza

Hey,
I am in the same situation as you all and was wondering wether any of you knew anything more than I do.I booked a holiday to Rhodes on 25/08/10 through Low Cost Holidays but the flights are with Viking,and I was wondering wether the flights are still running.
Thanks Harry

delwynshd

Harry the flights are still running its only goldtrail holidays who have gone out of business

Del

hazamcbaza

delwynsholidaydeals wrote: »

Harry the flights are still running its only goldtrail holidays who have gone out of business

Del

Thanks Del,
So I booked my holiday through LowCost Holidays with Viking flights Flight NOs.131 and 132.Therefore my flights are ok and will defeniatly leave.
Sorry to keep asking but I just wanted to be reaussured as so many of the phone lines dont give you an awnser.
Once again Many thanks for your help and hope to hear from you soon.
Harry