We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
are mobiles.co.uk still in business?
Options
Comments
-
Once again your trolling behaviour turns up.
My opinion on the matter is just as valid as yours.
Why not let those of us you don't agree with just post without you feeling the need to pass a comment on the post.
Or (as previously suggested to you), why not just ignore our posts??
As far as your suggestion that "positive changes are observed", swallow/summer etc.
The uninitiated should be advised not to see this as a breakthrough and feel content they will be well treated by this company - and wait to see months of no problems before deciding they have reformed.
Which part of "Whereas I agree with your sentiments 100%," would you like me to spell out more clearly? or the suggested caution "Let's hope Ferris actually gets his cashback cheque within a reasonable time." OK - here goes- I agree that it is a sad reflection that a company such as mobiles.co.uk needs to have praise for doing what they should.
- I am suggesting that he should not count his chickens before they are hatched.
I am afraid that you are a very bilious poster and, even when I comment upon my personal experience with this company - ok, on behalf of a young friend whose order I placed - I get accused of being a troll.
You, on the other hand, have no current direct experience of this company - do correct me if i am wrong - and choose what seems every opportunity to have a go at them and attack anyone who may have a different experience. Note I said experience, such as Ferris - not prejudice, such as you.
I have posted previously that I would not advise using this company at present following the spate of increased complaints of valid claims being turned down. I will stick to that opinion until I hear/read to the contrary. But how can anyone find out if they are improving except by reading observations from people who have had better experience?
No, Quentin, on this forum, as against other sub-forum on MSE, you have more troll-like tendencies than I do, having the hypocrisy to write "Why not let those of us you don't agree with just post without you feeling the need to pass a comment on the post." when that is precisely what you did in response to Ferris post !!!!! Unbelievable !0 -
Yes, you have posted previously that you don't advise using this company at present because of the spate of increased complaints of valid claims being turned down. It only took you the best part of a year to wake up to what they were up to - despite numerous warnings from many of us who used them at the time (when you didn't) more extensively than your current actual experience. You seem to prefer theoretical argument rather than actual experience. Comforting the "rep" before he did a runner did no service to the people who had no experience and were contemplating using this company all those months ago - many of whom would be only now finding out about all the things we have been warning about for over a year.0
-
mobilejunkie wrote: »Yes, you have posted previously that you don't advise using this company at present because of the spate of increased complaints of valid claims being turned down. .
So, I will try to cut to the chase. If I have now "got the message" - which you acknowledge and have done so before - why do you continue to harp back to posts that are up to a year old? And you conveniently ignore the reality that my major complaints were about not what you and others wrote, but the manner in which you did.
I don't like companies that renege on their promises or fail to abide by their own t&c. Most people don't want the hassle of having to go down the LBA/MCOL route and they should not have to. Initially when I started posting on mobiles.co.uk threads, it was when I was looking for a contract for myself and in those days, there were virtually no complaints about them reneging - the main thrust there was slow paying, poor communications, broken promises and other such poor business practices. If there were significant numbers of failing to pay claims reported, I would not have entered into a contract with them and when I saw that this problem was on the increase - at least on here - I changed my stance against them.
So, regardless of how you read my posts, I am actually totally with you and MJ in advising other members to hold fire with them until things improve.
But in order to see if things are improving, we need information both positive and negative. And I further agree that one swallow does not make a summer. And current experience from members who have either positive or negative info is the most valuable - more so than any old prejudices.
People will continue to be attracted to this company if for no other reason than their large Quidco cashback. They need to be aware of warnings based upon previous experience, but also need to be aware of current experience as well so that they can exercise their own judgement.
I don't particularly relish verbal warfare with either you or MJ as I believe that you are both trying to help MSE members - indeed your posts on other forum are very informative and helpful. But sometimes you both have, in my view and some others too, gone a bit OTT and intemperate with your comments. If I have done similar and upset you, then apologies.
I don't think I have been trolling and, reading back some posts, have found that your accuse me of doing exactly what you have done, such as above.
So forget what may or may not have been written a year ago. Try to remember that currently I am of the same view as you on this company, but hope that they do reform as, if they do honour their commitments and actually improve their CS, when coupled with Quidco, they have some of the best deals around and it would be great if they didn't use dirty tricks to renege on their cashbacks, particularly with the innocent.
I hope that clears the air.0 -
Well, first of all it's you're "If I have now "got the message". Although you have finally come round to warning others about this dealer, you also ignored all those reasons and now still think there's something "new" about them. The only thing to make you think that is the eventual accumulation of people reporting refused claims. At the time you constantly criticised me (and other actaul customers posting on here) for warning of denied claims from my personal knowledge (of a lot more than one contract or one contractee for that matter) you DEMANDED I expose personal information publicly which would have been totally against my own interests, When I refused you dismissed my warnings and continually gave the dealer the benefit of (your - we had none) doubt and assisted them by trying to invent possible reasons for the appalling things which were happening.
You also totally ignored the examples I did reproduce which showed that the rep was telling porkies, then later and repeatedly asked me to give examples which I had already provided. When I made an honest attempt to get the rep to actually start treating customers honestly (which was his constant claim) it drew wriggling from him and criticism from you. As for being OTT - not sure what you'd describe a fellow member as doing who in one breath says they agree with what I say most of the time whilst in another calling me to be thrown off the site (and at the same time asking for MORE from the disreputable rep who was a proven liar by those who actually knew the truth first hand - and repeatedly proved it).
IF you really have a change of heart instead of waiting for the latest poster on here to give you the opportunity to go back to your previous stance (even though it flew squarely in the face of reality and just about everything the rep was coming out with) there's not much point in clearing the air. And the first person to be accused of being a troll was me - by you and your tag team of 2. Perhaps I should have left you to it so more innocents could have got sucked in. Meanwhile, although I warn against anyone but the extremely experienced and knowledgeable against this dealer I still use them and take others there purely because I can ensure we/they get their money. Unfortunately, as evidenced on this site, there are lots of people who don't fall into that category.0 -
Why the unnecessary personal abuse?
Yet you still reject the suggestion you come here to troll!
And you are not trolling. Its a free forum and its free for anyone to comment.
Do you own the rights to this or something? The number of times you have accused Guys Dad of trolling on various threads, I have lost count...0 -
-
Why thank you, OneADay, (unexpected but welcome).
Yes, it has been necessary to point it out more than once to him!
Though we should stick by Martin's advice and not feed him - though the personal abuse is unnecessary, I'm sure you agree!
I am afraid I do not see the relevance of accusing Guys Dad of trolling in this comment
http://forums.moneysavingexpert.com/showpost.php?p=37537150&postcount=171
But hey what do I know, nothing. What does Guys Dad know, nothing.......0 -
Why thank you, OneADay, (unexpected but welcome).
Yes, it has been necessary to point it out more than once to him!
Though we should stick by Martin's advice and not feed him - though the personal abuse is unnecessary, I'm sure you agree!
I did try to clear the air and keep future posts to the constructive, but obviously in the business of trolling you think you see one through your window but you are actually looking in a mirror. I will leave to the neutrals to ruminate on who is trolling/ They need not look very far.0 -
mobilejunkie wrote: »Well, first of all it's you're "If I have now "got the message". Although you have finally come round to warning others about this dealer, you also ignored all those reasons and now still think there's something "new" about them. The only thing to make you think that is the eventual accumulation of people reporting refused claims...............You also totally ignored the examples I did reproduce which showed that the rep was telling porkies, then later and repeatedly asked me to give examples which I had already provided. When I made an honest attempt to get the rep to actually start treating customers honestly (which was his constant claim) it drew wriggling from him and criticism from you.
Yawn. It's like a 1970' TUC congress. Learn nothing - forget nothing.
I objected to your words, self-anointment, belittling of people who had run into trouble and not the message. You actually refused to give evidence to back up some of your claims, not provided them as you claim.
As far as the rep, Ben, went, I had a number of goes against him when his promises failed to materialise as well as his company's poor CS. If you doubt that, then look at some of the links Quentin provided in post #50 here https://forums.moneysavingexpert.com/discussion/2741394
You will see also that a number of other people took exception to your style.
One statistical point though is that in his time Ben made 637 posts and you will concede that a great number of these were in spats with you and others, yet he still manages 105 "Thank you", so he must have helped some people. I am aware that it does not meet the same ratio as your esteemed count, but still not bad.
Just move on. Deal with the here and now instead of what was happening over a year ago. A dealer that offers tempting deals and could save MSE members money as well as Quidco cashback is to be encouraged - if they are trading honestly. Things change - better and worse - and we need current experience posts to keep us up to date. We also need advice from experts - such as yourself - to enable less experienced members to get their dues, without the hassle of LBA and MCOL preferably. Harping back to historical disagreements is chaff in the way of that, so try to keep posts relevant and helpful, rather than keeping on about what may or may not have been posted a year ago.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.3K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards