are mobiles.co.uk still in business?

marshallka

nancybetty wrote: »

I am having terrible problems with mobiles.co.uk and claiming my first months cashback. I dont receive a paper bill from O2 and have forwarded a copy of my bill from O2s website in accordance with their instructions. After having to wait 3 weeks for a response from them they finally tell me it is in the incorrect format, all the info requested is there and I don't understand what to do now after re-submitting it again and getting the same response I am now very close to their cut off time for submission. Has anyone any help for me please, I am getting very desparate, they wont answer their phone or emails. Eleanor

I sent mine to their email address from my own email and it was a screenshot of the bill. I couldn't get the document to send via their website. I used cahsback@mobiles.co.u k (of course with the correct word of cashback and no space between the u and K)and it got there.

It also states on their website that
PLEASE NOTE: if you are emailing us a copy of your bill you should receive an automated response within 2 working hours confirming your claim has been successfully forwarded to our cashback team. If you do not receive this response within the timeframe noted above please try to resumbit the bill or send your claim by post instead.


If you don't get a reply just keep sending until you do to avoid being over your time limit to claim.

Silk

marshallka wrote: »

I gave Mobiles.co.uk the chance to put things right and they have in no time whatsoever so I "to me" I cannot knock the firm at all.

. They have proved "to me" they are a fair company.

So let me get this right then !

First of all they don't send you the cashback which breaks their T&C's

Second you send them no less than 5 emails which they fail to answer

Third you are resorted to email no less than the CEO of the company to get a response

Fourth your cheque fails to arrive as promised

Fifth you issue a summons via MCOL

Sixth you had to resort to posting on a public forum for support

Seventh you suddenly think you cannot knock them and they are a fair company ?????

How does that work then ?

Silk

nancybetty wrote: »

Has anyone any help for me please, I am getting very desparate, they wont answer their phone or emails. Eleanor

All standard stuff from them I'm afraid ...waste no time and print off the bill and send a copy recorded asap.
Its the only way to prove they have received the correct bill within the 60 days.

nancybetty

thanks for your replies, I have already sent a paper copy the first time by recorded post which I know they have received, I think the problem is when I try to do a screenshot (whatever that is) all I can do is to copy and paste my bill onto a word document but all the info appears as text only and then only in a long column of info and not with all the O2 colour and logo ie not exactly as it appears on screen. I have tried again and again and followed mobiles.co.uk instructions but cannot work out how to do a screenshot, any ideas please, thanks, Eleanor

Scrounger

Use the 'Print Screen' key to copy the screen contents to the clipboard and then 'paste' into Word (or Wordpad).

Scrounger

Lynsey

Silk wrote: »

Seventh you suddenly think you cannot knock them and they are a fair company ?????

How does that work then ?

To be fair I think she means "she can't knock them" is because they have eventually sorted this mess to her satisfaction, or at least something she can agree to. Maybe if it hasn't been settled in full, it will have been highlighted for future claims.

What I would like to ask the rep is:
"Is this a general CPW group policy to try and reject as many claims as possible??"
"Is it down to managers in each part of the group to get employees to reject as many claims as possible??"
"Why do you think it's OK for CPW to breach the T&C's, yet customers can't without being penalised??"
"If you can't process the offers correctly, why on earth do you promote them??"
"How about offering compensation as a gesture of goodwill each time you mess up and you cause upset, anxiety and stress to your customers - say £20 for each error??"

Loads more questions, but that's enough for now.

Lynsey

marshallka

Silk wrote: »

So let me get this right then !

First of all they don't send you the cashback which breaks their T&C's

Second you send them no less than 5 emails which they fail to answer

Third you are resorted to email no less than the CEO of the company to get a response

Fourth your cheque fails to arrive as promised

Fifth you issue a summons via MCOL

Sixth you had to resort to posting on a public forum for support

Seventh you suddenly think you cannot knock them and they are a fair company ?????

How does that work then ?

Hi silk, they were asked to correct a mistake and they did do. They could either have ignored my complaint and let the courts handle it OR put things right in a timely manner and they did thus not making us endure anymore stress. I understand that all companies make mistakes and its the ones that totally ignore complaints that bug me. (which was how mine "was" going in the beginning).

I help out over at the reclaiming PPI forum and if you saw how the complaints over missold PPI are handled and how long people that have been missold PPI are made to wait for their money back you would understand what I mean. This company made a mistake and did eventually put things right after complaining and I know it took a few different complaints in order to do it but nevertheless they did. I am only giving my view to how they handled things and it was that "for me" they handled it well in the end. I know it should never have happened in the first instance but we all make mistakes lol.

Quentin

In order to help the rest of us when dealing with them/using mcol (without lba) to sue for the whole contract/getting the cashback contract cancelled as has been discussed here, could you update us on how they resolved the summons you issued.

marshallka

Quentin wrote: »

In order to help the rest of us when dealing with them/using mcol (without lba) to sue for the whole contract/getting the cashback contract cancelled as has been discussed here, could you update us on how they resolved the summons you issued.

Just to add that although I had not issued an official LBA I had emailed twice stating that I would be starting legal proceedings if this concern was not dealt with and got no replies at all.

AFTER I had issued the MCOL I got an email with a tracking number for the amount of cashback we were due AFTER being told it would arrive by 1pm Tuesday (how was I to trust them again TBH). The MCOL included "this" amount and I then rang the courts to cancel the ORGINAL MCOL as it did include this and they informed me that a cheque could bounce as number 1 and number two, they had not satisified the whole claim so I was told it would be best to leave it open and ask for the whole amount to which I did (plus my £25 court fees). I sent details of the MCOL and they sent a tracking number for the amount I was claiming and I was to issue them with proof of cancelling/withdrawing the MCOL to which I did. All my emails were answered within a couple of hours and although this should never have happened and it did take my being firm (with the help of Quentin and Guys dad) I did get there. I would have carried the MCOL on if needed as the courts suggested but luckily this was not the case and they DID deal with things very fast after that.

Quentin

So in short, are you finished with them now, you have been paid in full for the late payment and all future claims, and no longer need to bother with any more claims?