We hate asda

revolu

My sister had a problem with asda here it is.

1. she had £200 in her bank
2. she ordered £100 of groceries from asda
3. asda reserved the £100 at her bank
4. asda slightly change this final amout and charge her £99
5. Asda/Bank dont release the £100 for 10 days,
6. She has no money for 10 days until asda release

This is ASDA's fault as they dont release the reserved amount.
She also racked up £15 of phone charges to bank/asda 0845 numbers.

How much money is this making the banks/asda?

Say 100 000 x £100 reserved for 10 days.
So over a year 10 million at 5% is £500k and £1.5 million in call charges.

THIS COMPANY IS SCUM. GOODBYE ASDA:T

maninthestreet

ASDA won't get any interest on money they have 'reserved' in someone else's bank account.

revolu

Maybe not, but its money made with no right to do so, Money made on the backs of a single mother scrimping a living, something these vile banks are good at.

Maybe asda get cheaper business loans or something, there all in this cartel together.

maninthestreet

revolu wrote: »

Maybe not, but its money made with no right to do so, Money made on the backs of a single mother scrimping a living, something these vile banks are good at.

Maybe asda get cheaper business loans or something, there all in this cartel together.

ASDA aren't making money if the money never leaves the bank account in question.

revolu

So you explain why asda dont release the the reserved amount for 7-10 days.

The reason is they make millions from people ringing 0845 to complain.

Its in some way in their interest for the money to stay reserved at the bank, for reasons I have already stated.

Proc

You've got to love the conspiracy theorists - especially the really thick ones. They don't see beyond the fact that if ASDA were doing this on purposely to such a massive amount of customers, the sh1tstorm that it would create simply wouldn't be worth it.

The money never hits ASDA's bank account. They don't earn a penny from it. In fact, I would imagine that even though it's in reserve, your sister will earn the interest on it. If she doesn't, what's the interest on £100 over 10 days? Probably a lot less than the one pound that your sister saved when ASDA changed the price to £99.

You also assume that they make £1.5million/year in call charges. That would be great and all, but do you think that the people answering the phones are doing so free of charge? How about the offices they are sat in? Are those free of charge too? The networks, phone lines, utility bills, business rates, are these all free too? Of course they are!

Stop being so dramatic.

maninthestreet

From ASDA's online shopping Terms and Conditions:

3.5 Pre-Authorisation Procedure: For Your protection and security, and in order to verify the debit or credit card details provided, We will contact Your card issuer on the day you checkout your order to request a pre-authorisation of £1.00. We will verify your card for £1.00 each time you amend your order. It is important to point out that this pre-authorisation is NOT a charge to Your card and will not be billed to You. Your card issuer may hold this amount for a short period, but this will never be taken from Your account. Then, on the evening before delivery We will request another pre-authorisation for the full order amount in addition to the £1.00 pre-authorisation amount. We do this to ensure that the card details are still valid and that You have sufficient funds to complete the transaction. We take NO payments from Your account before Your order is delivered, so You will only be charged for items once they are delivered as stated in 3.6 below. In the unlikely event that the £1.00 pre-authorisation is initially unsuccessful (and subsequently approved), and You amend Your order following the full value pre-authorisation, You may be pre-authorised twice. However, only one payment will be taken from Your payment card. In a small number of cases, some card issuers may hold the full pre-authorisation amount for a limited time (usually 3-10 days). This money will NOT be taken from Your account and is not held by ASDA.

revolu

You guys not got work to do at asda today.

As for being dramatic, I guess you have never been in a position having little money and needing to budget, when this happens out of the blue it is a real blow.

I just dont agree with you guys, this SHOULD NOT HAPPEN.

HappyMJ

revolu wrote: »

You guys not got work to do at asda today.

As for being dramatic, I guess you have never been in a position having little money and needing to budget, when this happens out of the blue it is a real blow.

I just dont agree with you guys, this SHOULD NOT HAPPEN.

What's with all the asda threads I don't work for asda but i do read the t's and c's when shopping at any online retailer. If you don't like preauthorisations then shop with cash...at a shop and never use your card again.

revolu

Going to use TESCO from now on:T

revolu

And it may well be in the Terms and conditions.

But that does not make it RIGHT!

Look at fred "shred" goodwins pension terms and condition I suppose you guys think that his £18 million pension was okay too.