MSE Parents Club Part 13

SusanC_2

How much they chase you may depend on whether they're meeting their targets for % vaccinated children. My mum was hassled with multiple phone calls for my brothers to have the MMR in the catch up programme. (They'd all actually had Mumps and had a single measles vaccination already (because the single measles jab had been the standard) so she thought it was a bit pointless to give them a new triple jab just for the rubella.)

She was also phoned up by the school nurse and told I should have a tetanus booster with everyone else at school even though I'd had one at my Doctors about three months earlier. The justification was that they'd added diptheria into the booster in the intervening three months and there was a diphtheria epidemic in Russia so it was very important for me to have it. My mum told her that if I was going to Russia she would take it into consideration but that I didn't have any immediate plans to do so. (And then ten years later when I tried to get a booster I was told they don't do them any more because they found it to be harmful to keep having boosters.)

SusanC_2

I asked a few days ago but can anyone help with Beenie's complaint letter?

My_Fathers_Daughter

SusanC wrote: »

Can anyone help with Beenie's complaint letter?

Topics to include are:

• length of time taken to deal with complaint
• complaint not taken seriously
• no support given
• lack of information - not kept informed about progress or what was going to happen/be done
• not advised to keep noise diary

Specifics to include are:

• HO's comment that she was only complaining about noise in order to move
• HO's comment about ex being able to find her even if she moved
• HO swearing
• HO's promise not to close the case on the basis of the staged sound test followed by no contact for three weeks then the case being closed
• Anything else anyone happens to remember that has been previously mentioned.

Since I've written a supporting letter, I don't want to put too much input into the wording because otherwise it may either sound like it's all me or that Beenie wrote it all and made me up.

A few quotes from the council website to help:

Sorry Susan - I did mean to have a look, thanks for the reminder. How about ignoring contact made to HO by health professionals (didn't HV get in touch).

General lack of support and empathy given to a vulnerable woman with 2 young children. No acknowledgement that Beenie feels threatened by her neighbours.

MMmmm - thinking....


Edit - sorry, I'm stuck.

SugarSpun

Susan, I'm happy to look over a written letter but I've already written them one as a healthcare professional (ignored) so don't want my style to rub off into another letter IYSWIM?

Baby awake, goodnight all xxx

Sarah_Joanne

My_Fathers_Daughter wrote: »

Oh FGS!!

I got tickets allocated to me for the Michael McIntyre Roadshow in Bristol - 4 tickets for a Friday night - but it is the day before we have tickets to go to see Sister Act in London so we can't go


Will email them to see if it has to be me or if I can pass them on (or exchange for a different venue maybe?)

Just my luck!

I missed out on the Leeds ones but have been allocated 2 stand by tickets. Hopefully we'll get in but if not we will go for a few drinks or something. Be nice to get out togather either way.

SusanC wrote: »

We have a windchime on Alice's door handle. (Although she's actually so loud that we know she's coming well before then.)

That is a brilliant idea! I'm totally going to steal it when Alfie is big enough to bet out of bed on his own.

Sami_Bee wrote: »

It seems MFD's favourite advise really is wise (and is actually old news, shame most HPs don't seem to know this )
http://news.bbc.co.uk/1/hi/health/6612573.stm

I've never really managed it lying down, couldn't get comfy *shrugs*

3 that's fab news about your MP responding. I hope they can actually help. And :mad: to the <insert expletives> at the Bastage Camp with the bullpoo responses to you.

Had dinner at mum and dad's tonight and my dad was so impressed with Alfie eating a piece of steak

Sugar you are so sweet looking for shoes for me!! I very much like these that you found. Going to bid on the IC ones and if I don't get those then I'm ordering these.

(I'm supposed to be finishing a wedding cake but have been catching up instead. Must go finish it now but will most likely be back after, not much left to do on it.)

kindofagilr

SusanC wrote: »

I don't know how it works in Germany but here you can only getthe single vaccines privately. Alice had the measles but because we weren't having the rubella, we had to skip a clinic and they didn't take the deposit for the next one (I presume it's to do with the fact that they're supposed to encourage people to have all of them that they couldn't just move the mumps forward.) and we've not heard fromt hem since despite many e-mails and phone messages. There are periodic shortages of the single mumps vaccine (because every so often the mnufacturer stops making them for a while) which may also be a factor but I'm not bothered about her having it any more so haven't bothered. I think if you had all three it would be in the region of £350-400 although it was two years ago Alice had her Measles one so prices may have gone up.

Thanks for that, I will admit I hadnt really looked into them, but might research it all now

Just thought I would post some pics of E

Feeding himself

SugarSpun

SJ it was loads of fun - all the fun of shoe shopping without the sting in the wallet

Just put Molly back into her own bed and not in ours. The shrieking is very upsetting but we shall overcome.

Lovely pictures

And once again, goodnight all - we're off to snuggle. In our own bed. Without a nosy little witness.

BrunoM

Susan/Beenie

This isn't very good as I just wrote it stream-of-consciousness and have made no effort to edit it or tidy it, but my letter would look vaguely like this




Dear xx.

I am writing today to register a complaint regarding one of your housing officers, Jane Doe, and the way in which she handled a noise issue I raised to your council.

Overall I believe that Jane Doe was unprofessional, abusive and failed to follow your guidelines on complaint handling.
I am a young single mother with two children aged 1 and 7 living at a council property (99, Downing Street) and while I understand that not all complaints will be resolved to the satisfaction of all parties, I feel strongly that not only did Jane Doe fail to investigate in the manner outlined on your website, she actually made matters significantly worse for me as detailed below.

I would be more than happy to discuss the full details either by phone or in person but the key points are listed below:

• Time taken from my first complaint logged on 1st January and the visit from Jane Doe was 1000 days – unacceptably long especially without adequate communication in the interim
• From the start, Jane Doe did not take my complaints and information seriously, instead making comments including but not limited to:
o “You’re making this complaint because you want to move house”
o “Your ex-partner [recently found guilty of assault against me] will still be able to find you even if you move house”
o This latter comment in particular scared me and left me deeply disturbed for several days, at a time when I was trying to recover from the difficulties of the attack on me by my ex-partner
• At no time during the investigation was I given any information (regarding progress or resolution) unless I repeatedly called and asked, despite promises both on your website and verbally from Jane Doe that I would be kept informed
• Jane Doe unapologetically swore during our discussions, in front of my 7 year old son
• I was never offered any advice or support beyond “try to ignore the noise” – no mention of a noise diary as advised on your website, no referral to other parts of the council who could help me
• Her "investigation" at the time of her visit was at best perfunctory and bore all the marks of someone 'going through the motions' to keep me quiet.

Needless to say, the noise situation – which is intolerable when in sole care of two young children for whom regular sleep is vital – has in no way improved and I now feel that if I seek assistance again from your office I will be made to feel a liar and someone undeserving of the basic rights outlined in your Nuisance Behaviour definition.

I would appreciate a chance to discuss the damage done by Jane Doe further, and the re-opening of this investigation with a new Housing Officer assigned who does not automatically assume that single mothers in council properties are lying schemers who encourage foul language in their children.

Yours sincerely, etc

My_Fathers_Daughter

Looks good Bruno.

Off to watch a film with hubby. Might be back, might not

gill_81uk

kindof - elliott looks soooooo cute in his bumbo. did u try the swim nappies in him btw?

What do u use your bumbo for? just wonering if i need one/should get one for T.