A & L migration to Santander

WideWall

rb7oaks wrote: »

You need to look in the document for A&L produces no longer sold.... it is just above the Santander list on the Interest Rates page (sorry - would have put in a link but cannot do that :-()

Hi rb7oaks - is this the link ?
http://www.alliance-leicester.com/savings/interest-rates.aspx

It took me a while to find this one - they obviously don't want anything to do with the old A&L now !!!

PS - it only took them 4/5 weeks to get my ac's sorted out, although I still have 3 DDs to be activated ( 3 DDs already working OK ) but will wait till EVERYTHING is sorted out before going to the Co-op bank - its more convenient for me doing things through my local post office. Santander branches are a bit thin on the ground up here in the NW Scottish Highlands. !!!!!!!!!

WWall

rb7oaks

WideWall wrote: »

Hi rb7oaks - is this the link ?


It took me a while to find this one - they obviously don't want anything to do with the old A&L now !!!

PS - it only took them 4/5 weeks to get my ac's sorted out, although I still have 3 DDs to be activated ( 3 DDs already working OK ) but will wait till EVERYTHING is sorted out before going to the Co-op bank - its more convenient for me doing things through my local post office. Santander branches are a bit thin on the ground up here in the NW Scottish Highlands. !!!!!!!!!

WWall

That's the one! Guess I need to have done a bit more posting before I am trusted to put links in... or even include them in a quote from someone else:o!

I wonder how may customers have or are planning to leave Santander. I am just waiting to sort out all my mother's stuff and move her accounts then I will start on mine..... just don't want to risk moving mine and losing any access to hers, having just got it back after 5 weeks.

deedub99

Without prior notice, on the weekend of July 24th I lost access to my mothers A&L accounts. I have Power of Attorney. On the Monday morning the savings account was visible, but not the current account. It has remained that way for the past 5 weeks. I got the usual 'it will be fixed next ???', and so 3 weeks ago I requested all the details of DD and SO's so as to move the account. '7 to 10 days sir'....2 weeks later, nothing received, called again, 'no record of your call, sir', and was assured it would be rectified. That was a week ago, and since then nothing, call again (I wont wait 2 weeks this time) and lo and behold 'no record of my call'. Oh and 10 days ago I lodged an official complaint with 'Lisa', since when NOTHING has been heard from them, and today 'there is no record of your complaint'! I guess it's one way of keeping the complaint statistics down.

RumPunch_2

We're one of the lucky ones, unable to access to Plussaver 2nd Aug (possibly before that date but we didn't check), access available again 27 Aug.

But, names still wrong and a standing order from a different account didn't go through as usual which caused us to go overdrawn. The better not dare charge us!

Applied to first direct 24 Aug, 1 Sep account all set up! A &L/Santander should soon just be a memory...

misterfish

deedub99 wrote: »

Without prior notice, on the weekend of July 24th I lost access to my mothers A&L accounts. I have Power of Attorney. On the Monday morning the savings account was visible, but not the current account. It has remained that way for the past 5 weeks. I got the usual 'it will be fixed next ???', and so 3 weeks ago I requested all the details of DD and SO's so as to move the account. '7 to 10 days sir'....2 weeks later, nothing received, called again, 'no record of your call, sir', and was assured it would be rectified. That was a week ago, and since then nothing, call again (I wont wait 2 weeks this time) and lo and behold 'no record of my call'. Oh and 10 days ago I lodged an official complaint with 'Lisa', since when NOTHING has been heard from them, and today 'there is no record of your complaint'! I guess it's one way of keeping the complaint statistics down.

I put my complaint in writing and after about 10 days was told that they were giving me £30 compensation. Like you, I also manage my mother's account using EPOA. The letter they sent said that they would consider the matter closed after 8 weeks if they heard no more from me. After 6 weeks of no access I wrote a follow up complaint letter to which I have received just a 'standard' reply saying they will get back to me; there was no mention of the original complaint. I actually got access back at the start of this week after 8 weeks.

Misterfish

Gav8

Am I the only one still unable to access my accounts online? They went down around the 1st July and still say the are Unavailable. In the meantime I've sent off my complaint letter and started opening a First Direct account. Feels like everyone else is fixed and I'm all alone

carnotcycle

Hi Gav8,

Same here. No access sine July, and to add insult to injury I have today received a letter informing me that the transfer to Santander has been successfully completed. This in addition to an electronic message saying the same on the 5th August.

I'm now in the process of moving to another bank.

They are a shambles; problems with savings account elsewhere, incorrect address information which they seem unable to correct.

CC

deedub99

Well, at long last (six weeks actually) as of Monday September 6th the missing current account has re-appeared. What a pity (haha) that on Friday the 4th I was at my Lloyds bank, arranging to move the Santander one. I wonder how much grief I will get with this move. Needless to say, in the entire six weeks there was never a message on the site informing me of the status, no responses to my calls and despite twice lodging an official complaint. I did however receive two credits of £10. Lucky me eh?

Cheesedoodles

Well.... I haven't managed to log in for 6-7 weeks now (lost count). I've just gotten an error stating "Try again later"...

Today, I am able to log in, but I'm not able to see any of my details. Everything says just "unavailable"..

And there's a message in my inbox dated 22nd July saying

"Welcome to Santander,

We're delighted to inform you that your personal Alliance & Leicester savings and current accounts have successfully been transferred onto the Santander system. Please be assured that you do not need to take any specific action as a result of the transfer. You can continue to use your account details, manage your accounts and contact us in the same way as before."

Really...succesfully transferred...I don't think so. It will probably take another month or or so before it's all fixed. I've already opened a First Direct Account.

Just waiting for these morongs to fix my account so that I can transfer all my money out and close the account. Never ever, will I go back to these incompetent idiots.

purplepiggy69

I have a slightly different problem - I used the switching service in January 2010 and my overdraft has STILL not been matched to that of the old account. I also incurred £65 in charges for trying to go over my (incorrect) overdraft limit, even though the payments never came out for the two items as the card was declined. I was told I woud have the charges refunded immediately, then when they were still pending told I had to wait for them to come out before a refund could be given. When they came out I was told only part of the £65 could ever have been refunded and that was only when pending. I have sent in one letter and two faxes to them regarding changing the overdraft and they claim not to have received a single one. I have been told if their team don't receive my correspondence they can't do a thing about any of it. I asked the girl today exactly what I was supposed to do and she just said she didn't know. £10 mobile credit, 8 phone calls and two mid-call disconnections later I am nowhere. I got so frustrated today I cried down the phone!