A & L migration to Santander

rb7oaks

slugger09 wrote: »

I am getting totally fed up with this bank, after hounding them last week about Fast payments not going through on Friday I finally got someone to admit that there was a problem and that it would be fixed shortly.

Phoned up this morning and explained the situation the adviser knew nothing of the problem and right back to square 1 we went, the usual crap off less than £300 per day and to a payee you have paid before, I said I had done all this but everything is going through as BACS, so she told me to try it again and if that didn't work we could have to report a problem.

So tried it and once again didn't go through, so I phoned again and once again we went over the usual less than £300 garbage, however this time we ended with the excuse "Aw its a bank holiday" which again is total and utter rubbish

"FAST PAYMENTS ALL YEAR ROUND
The service is available every day of the year, including weekends and Bank Holidays. Standing Orders will be sent on working weekdays only within the Faster Payments timescales and limits. While most payments are almost instant, some transactions, such as credit card payments, may take longer to reach the account."

I am so annoyed as am waiting on a new bank card to come for over a week now and have no access to money

Yes, yet another problem. I have been finding that payments to other A&L (sorry.... Santander) accounts have been going through BACS, and a day later than I had asked for anyway, whereas some payments to other banks (but not all) have been going through as Faster Payments - it all seems to be a lottery - but as with most gambling activities - we are rarely out and out winners!

misterfish

I can also see my mother's current account this morning for the first time in 8 weeks.

On Money Box on radio 4 at the weekend they reported that Santander expected to have the problem sorted in a couple of days. I was sceptical - I wonder if it is all sorted now or is it just coincidence.

It'll be interesting to see what others report and also what response I get from the bank following my second written complaint.

Misterfish

olivetti

Well b****r me!!! I can get in and see my accounts. Well apart from my current account which I followed Sweep9's recommendation of removing and adding and that is now no longer showing, but I guess I can't blame Santander for that, hope it will be added back in the 3 days they stated, lol.

Well that is going to confuse the issue with the transfer to Halifax, Think I'll probably keep the transfer in process and see how it goes for the next few weeks/months.

Least I won't have to write to the ombudsman now.

Paulgonnabedebtfree

rb7oaks wrote: »

Yes, yet another problem. I have been finding that payments to other A&L (sorry.... Santander) accounts have been going through BACS, and a day later than I had asked for anyway, whereas some payments to other banks (but not all) have been going through as Faster Payments - it all seems to be a lottery - but as with most gambling activities - we are rarely out and out winners!

I contacted them about this weeks ago. They said that they had two IT guys working full time on fixing the problem. It still gives that delay though. Fortunately, at the time I discovered the problem, the payment I put through wasn't time critical. It was only by luck though.

slugger09

rb7oaks wrote: »

Yes, yet another problem. I have been finding that payments to other A&L (sorry.... Santander) accounts have been going through BACS, and a day later than I had asked for anyway, whereas some payments to other banks (but not all) have been going through as Faster Payments - it all seems to be a lottery - but as with most gambling activities - we are rarely out and out winners!

I tried this last Thursday to my Natwest account, the money left my Santander account instantly, However never arrived at Natwest until Saturday, I don't know who is to blame, Natwest say no trouble at there end and to be honest I tend to believe them.

Lenny_bun

I'm glad I read this - I've been with A&L for a few years now and in the last month noticed a sharp plummet in useability of my bank account. I've had referrals put on my account after using Amazon (which I've done for yonks) resulting in lots of embarrassment whilst shopping, I've had payments stopped for no reason and my sort code changed without any notice. This has led to difficulty in some (not all) direct debits and standing orders going out and BACS payments coming in. Apparently this is everyone else's fault but theirs. The companies in question should be contacting Santander directly.

Today put the lid on it for me though. I went to the Student Loans website to pay my loan off by card. The first time the payment collapsed and was cancelled due to server problems but the second time went through fine. I rang the bank to check all was OK and for 2 hours this afternoon have been wound up and passed from pillar to post between A&L and the SLC with such quotes as 'two lots of the money are now going out and you need to get the student loans to fax us and tell us to stop', 'the SLC has it in a holding account because you put the details in wrong', 'you'll have to set up a trace on the student loans holding account' apparently but how A&L know we're not sure, 'we can't do anything because the payment went through the SLC site and not ours': SLC hasn't received anything yet. I think to be honest, I know what happened. One payment was refused (got an email confirmation with a reference number) and the second went through (another reference number to confirm) so I reckon in 2 or 3 days it will be cleared up but blinkin' A&L have been no help and wound me up to kingdom come before patronising me with 'I'm sure the money hasn't run away' or 'we can find it eventually for you madame'.

In short, I opened a Nationwide Flex Account a while ago. Not much interest but they're offering £80 worth of European Travel insurance free with it so A&L can whistle as far as I'm concerned. I've been very patient but when I can't get to my money or it risks being multiplied and flung around the global information superhighway then I take umbrage.

slugger09

I was listening to this http://www.bbc.co.uk/iplayer/search/?q=on%20your%20behalf and it came on saying about someone have problems with a bank, I knew instantly it had to be santander and I was right, the guy has been unable to access his account for 3 months and is being given the run around, worth a listen

thekernowman

[EMAIL="Complaints.ChairmanCB@santander.co.uk"]Complaints.ChairmanCB@santander.co.uk[/EMAIL];

Thanks to the person who put this addie on the site.
I sent a mail to the Chairman over the weekend and repeated it this morning.
This evening our ISA Issue 5 balance has been transferred to our Issue 6 ISA. Been trying to do that for weeks so something seems to have worked.:T
Still other issues outstanding though.
Now I must try to find out what to interest rate is in on our Online Saver Issue 7. Can't find it on the Santander site. Perhaps thats down to my "sight":D
Thanks
Tom

rb7oaks

thekernowman wrote: »

[EMAIL="Complaints.ChairmanCB@santander.co.uk"]Complaints.ChairmanCB@santander.co.uk[/EMAIL];

Thanks to the person who put this addie on the site.
I sent a mail to the Chairman over the weekend and repeated it this morning.
This evening our ISA Issue 5 balance has been transferred to our Issue 6 ISA. Been trying to do that for weeks so something seems to have worked.:T
Still other issues outstanding though.
Now I must try to find out what to interest rate is in on our Online Saver Issue 7. Can't find it on the Santander site. Perhaps thats down to my "sight":D
Thanks
Tom

You need to look in the document for A&L produces no longer sold.... it is just above the Santander list on the Interest Rates page (sorry - would have put in a link but cannot do that :-()

fluffig

I've been pleased to read that a few of you have had online banking access to accounts magically reappear. But unfortunately not so for me yet.

I have however had another letter from Let's Work It Out/Complaints telling me they are giving me £75 compensation (I'll believe that when I see it in my account) and that my problem has been resolved and I can now access the two accounts in question again ! Surely they have some way of checking that is/is not the case, before sending a letter like that out ?

Anyway, deep breath, I've written back to them today enclosing a copy of all correspondence so far - as I doubt they'll be able to find it ... and asking that the matter continue to be dealt with under their formal complaints procedure. :mad: