Tax Credits change of circumstance means lose everything for 6 weeks ?????

Telfordstar

nosierosie wrote: »

What ican gather is if theres something holding your claim.On mine it was something to with my kids on it twice. so it willbe your national insurance number. but i phoned about 2 weeks agao and sombody saidmy kids was on the system twice but obvouisly it never got taken off. I dont think you get any answers off tax credits.there awaste of timex

I can see it being weeks yet before this is all sorted, fair enough it gets back dated but thats no bloody use now!! Im wondering why she took my number now?

nosierosie

Telfordstar wrote: »

I can see it being weeks yet before this is all sorted, fair enough it gets back dated but thats no bloody use now!! Im wondering why she took my number now?

i hope its not for you i hope you get it soon. Not sure why they taken your number and i no backdate is no good when you have no money to survive

nosierosie

icklejulez wrote: »

This was a manager who said it was past the 'awaiting payment' stage he says its gone into payment. Trust me Iv had the 'awaiting payment' line for 2 weeks lol. But in any case I have his name and he knows this is going much further so we will see, he even raised a complaint on my behalf and advised me to continue my complaint about the service.

well thats goodnews hopefully you should have a payment by next week

icklejulez

Im panicking now as I have to pay nursery and after school fees by Monday 19th July before the school breaks up for summer. I owe £700 so far. How am I going to pay that if the money isnt in my bank by then. Its not only that as they've increased the income I declared Im not even sure what payments Ill get so thats making me feel ill. They also said they'd amended my child care costs yet my costs only reduced from £96 to £90 so I didnt have to declare it. Im scared they have something else wrong like amending my childcaare costs to £10 or something. I dont trust them at all... On top of that as soon as I get the payments and everythings back to normal I need to decrease my salary from £13.5k to £8k for this tax year as Ill be on maternity leave from October. Luckily the first £100pw SMP isnt counted towards income so Im hoping to get some pennies back from these silly people...

SuziQ

Apparently the manager who never called me back yesterday after promising to do so will be in big trouble for not doing so!

From speaking to someone who use to work at Tax credits, apparently this is just another line they feed us-they are so short staffed they often physically cannot return all the calls they have promised. I actually feel sorry for anyone working in this system-one of the reasons I left NHSDirect was the amount of abuse I recieved for things totally outside my control. I had no way of improving things so I left to save my sanity! I was lucky to have a job to go to-in this climate they are probably stuck there.

Telfordstar

Im not even sure if i will bother phoning again as much as id like to its running my bill up! I will try again to phone a week from today to see if theres any progress at all and in meantime keep an eye out in post for if the want me to send anything in. Did anyone get asked to send any info in?

icklejulez

I didnt but I can assure you if I hadnt kept phoning then I would still be waiting for payments next year. It is stuck in a computer system that doesnt alert staff that you are still awaiting payment. If there's an error on the system it will sit there until you call up. Im sorry to say this, perhaps call in the CAB to see if they can call for you if its the cost thats stopping you otherwise I did see a low rate number on here recently for them,...

Telfordstar

icklejulez wrote: »

I didnt but I can assure you if I hadnt kept phoning then I would still be waiting for payments next year. It is stuck in a computer system that doesnt alert staff that you are still awaiting payment. If there's an error on the system it will sit there until you call up. Im sorry to say this, perhaps call in the CAB to see if they can call for you if its the cost thats stopping you otherwise I did see a low rate number on here recently for them,...

Yeah I think your right. I will give them to next week to see if theres any progress if not it will be a daily call I think. Im so mad I know its not the persons fault who takes the call its the whole bloody system thats crap, My partner and me are surviving just but with it being school hols its not easy to do things with the kids with no money. She said she would pass it over today so heres hoping.

vezhaybrit

Or sent to a dept who don't have any timescale to keep to. When I spoke to a so-called manager she said 'its not up to me to tell you how to pay your monthly bills' and was not very nice at all. She just kept saying that once its with the technical department they don't have to keep to any timescale at all.

Telfordstar

vezhaybrit wrote: »

Or sent to a dept who don't have any timescale to keep to. When I spoke to a so-called manager she said 'its not up to me to tell you how to pay your monthly bills' and was not very nice at all. She just kept saying that once its with the technical department they don't have to keep to any timescale at all.

Yeah she did say that as well that she cant give timescale, you can be assured if it was us owing them we would be hounded like dogs!