Tax Credits change of circumstance means lose everything for 6 weeks ?????

vezhaybrit

My change of circumstances was from 17th April. The incompetent staff did not correct their entry mistake until 13th May. So then an email was apparantly sent to another office to reinstate my claim. My claim was reinstated but nothing happened. I was told they could not invesigate for 30 days. They then said after the 30 days that I was entitled to WTC and wil get it back dated but there was a problem reinstating it on the system so it has been sent to their technical department who have no timecale for sorting claims, so could be months, could be years. TBH they don't really care. Has anyone else been given the technical department story?

nosierosie

nextyeartina wrote: »

woohoo... got 2 payments in my account this morning. strange as don't know what they are yet & bank can't tell me until after 8 :wall:. my hubby is expecting money for sold shares either this friday or 4 weeks on friday which is what these 2 payments total. just don't understand why it'd be paid in as 2 payments. if it is tax credits, then it's not as much as predicted by numerous "benefit calculation" sites. i've been asked to go in work early today too so won't be able to do anything until i get home later... arghh... lol. i hope it's hubby's share money. will let you know later.

one more day nosierosie - fingres crossed for you hun

oooooooooo good on you bet your really happy. I would be bet was a nice surprise. and thanks my fingers are crossed lol

nosierosie

vezhaybrit wrote: »

My change of circumstances was from 17th April. The incompetent staff did not correct their entry mistake until 13th May. So then an email was apparantly sent to another office to reinstate my claim. My claim was reinstated but nothing happened. I was told they could not invesigate for 30 days. They then said after the 30 days that I was entitled to WTC and wil get it back dated but there was a problem reinstating it on the system so it has been sent to their technical department who have no timecale for sorting claims, so could be months, could be years. TBH they don't really care. Has anyone else been given the technical department story?

They take the pee get to your councillors office. I did was sorted 2 days later. good luck x

icklejulez

I just wanted to add I was promised a call back yesterday by one of there supervisors and guess what... as expected they never called back.
I really dont think they even care, there is no one coming down on any of the staff for the poor service. I think its deisgusting. I feel like writing to a national newspaper. Its unhumane!

wama

Exactly the same issue, boyfriend moving in and Im pregnant due in September. I also have 2 other children 1 of which is disabled. Came off single tax credit an applied for joint family tax credit. Been waiting for 6 weeks and now been told Im on the compliance list. Could be up to 3 months, or longer. Dont know what to do as bf doesnt earn much, just feel like I dont want to be here anymore....:(Can anyone please offer me some advise as its making me really ill. Almost lost 2nd baby due to stress prematurely 2 months. Now same could happen, so have to see consultants etc every 2 weeks. Have to have steroid injections to keep me from losing baby..Cant buy anything for the baby, cot etc. HELP....Have no money except my sons dla and child allowance...having to borrow money to buy food, and cant pay the bills either...

vezhaybrit

Have they told you what the compliance list is? I ask because I have been told there is a note on the system for my claim saying 31st August, but they don't know what this date means and, again, they can give me no timescale as when the claim passes to another department the 30 day limit does not apply and they can take as long as they want.

nosierosie

vezhaybrit wrote: »

Have they told you what the compliance list is? I ask because I have been told there is a note on the system for my claim saying 31st August, but they don't know what this date means and, again, they can give me no timescale as when the claim passes to another department the 30 day limit does not apply and they can take as long as they want.

Mine was with the compliance team. went to see my councillor monday. by wendsday morning all my payments was sorted soworth going to see yours.If i didnt see mine would stillbe waiting now good luck

nosierosie

wama wrote: »

Exactly the same issue, boyfriend moving in and Im pregnant due in September. I also have 2 other children 1 of which is disabled. Came off single tax credit an applied for joint family tax credit. Been waiting for 6 weeks and now been told Im on the compliance list. Could be up to 3 months, or longer. Dont know what to do as bf doesnt earn much, just feel like I dont want to be here anymore....:(Can anyone please offer me some advise as its making me really ill. Almost lost 2nd baby due to stress prematurely 2 months. Now same could happen, so have to see consultants etc every 2 weeks. Have to have steroid injections to keep me from losing baby..Cant buy anything for the baby, cot etc. HELP....Have no money except my sons dla and child allowance...having to borrow money to buy food, and cant pay the bills either...

I know how you feel its horrible isnt it .
Mine was with the compliance team. went to see my councillor monday. by wendsday morning all my payments was sorted soworth going to see yours.If i didnt see mine would stillbe waiting now good luck hope you get sorted soon x

vezhaybrit

nosierosie wrote: »

Mine was with the compliance team. went to see my councillor monday. by wendsday morning all my payments was sorted soworth going to see yours.If i didnt see mine would stillbe waiting now good luck

Thanks, But can someone tell me what the compliance team is please?

icklejulez

Id also give them another ring and ask to speak to a supervisor, honestly evey advisor gives you a different story. I know how you feel Im 17 weeks pregnant and signed off work with stress for nearing 4 weeks. I dont know how Im going to feed my kids. Im going to pull myself together tomorrow and arrange to see my MP.