Royal Mail £1 Handling fee.

cali_

I just received a card saying I have to pay £1.10 to collect a undelivered letter. Apparently the sender didn't put enough postage on the letter. 10p less then it should have been and because of this, the RM is adding £1 as a handling fee. :eek: I am refusing to pay it.

If I don't go and pay to collect, will they return the letter to sender? Or would they just post it to me?

Any advice?

bobcoates

I was in this situation once and the guy at the post office told me if I didn't want to pay, then they would return it to the sender.
In this instance I did pay, but it would seem if you refuse, they'll return it.

dzug1

If they can't work out who the sender is it will be destroyed. If they can it will be returned.

Whoever sent it 'forgot' it was a large letter, not a standard one.

custardy

cali_ wrote: »

I just received a card saying I have to pay £1.10 to collect a undelivered letter. Apparently the sender didn't put enough postage on the letter. 10p less then it should have been and because of this, the RM is adding £1 as a handling fee. :eek: I am refusing to pay it.

If I don't go and pay to collect, will they return the letter to sender? Or would they just post it to me?

Any advice?

pay it and get the letter
dont pay it and dont

theres no 'refusing to pay it'
you have options

jb66

I wish they told you who the sender is or specify if there is no sender address, I never pay the £1

custardy

jb66 wrote: »

I wish they told you who the sender is or specify if there is no sender address, I never pay the £1

they do if you go to the office
there are millions of underpaid tems every week, and its not feasible to be adding loads of details on the off chance someone will pay

Ali1802

I had this a while ago, not knowing what the letter was I went and paid. I then rang the sender and had a major rant (I was having a bad day and it was a nursery school brochure, I told them if they couldn't get something so simple right there was no way I was placing my daughter in their care! Ooops).

Anyway they sent me the £1.14 I had, had to pay as 'compensation' lol!

Perhaps you could ask to see the letter to see if you can work out who its from before you pay?

What is the £1 handling fee for, it's not as if they have to do anymore work than if they are unable to deliver something that requires a signature! All money making IMO :mad:

Andy_L

Ali1802 wrote: »

What is the £1 handling fee for, it's not as if they have to do anymore work than if they are unable to deliver something that requires a signature! All money making IMO :mad:

The time & thus money spent on:
Filling in the form
returning it to the depot
putting it on a shelf
the guy working behind the counter when you come to collect it

and the overheads of the building the shelf & counter are in

dzug1

Ali1802 wrote: »

All money making IMO :mad:

And what is wrong with money making anyway? They are not exactly making enormous profits.

fozmcfc

I had this a couple of years back. I paid the £1 online, so not too much hassle.

When it arrived the next day, I wasn't very happy though, it was a very cheap (we are talking worth 10p) Xmas card from my mates mum. When I told him, he said his mum was short of cash, so posted several cards, without any stamps on them.

It happened again this year, but this time I didn't pay the £1 as I wasn't getting caught twice.

What didn't help was there was no indication on the card the first time as to what it was. They should put a letter on the card i.e. L - Letter, P- Parcel. Second time it had an L on it, so knew it was very likely to be another cheap Xmas card.

missile

It is not RMs fault if the sender fails to pay the correct postage. £1 is hardly worth arguing about. I am more concerned with the time wasted having to go collect the item. My time is worth more to me.