Simply 3G (merged threads)

alnsv1000s

mobilejunkie wrote: »

The only people worth complaining about to Ofcom are Ofcom...

The more complaints they get, the more they are oblidged to act. The european commission are on their case as well now.

mobilejunkie

Perhaps. However, given their only reason ever for acting is to cover their own backsides and that they have neither the interest or understanding I hate to imagine what a mess they would make of it - and the freedoms and choice we do all have to choose for ourselves.

onelove_2

spoke to three yesterday about this and they didn't even know simply3g had gone bust, they said they were still doing business with them!
three were very helpful though and I am waiting till the 14th to hear if they will give me any money back.

SteveC_2

Holiday wrote: »

I spoke to "3" and without much hassle they cleared the last cashback from my previous contract and two thirds of the cashback due on my current one. The nice thing is that, even though I have lost some money, I had not made the first claim on my new contract and will not have to

What exactly do you mean when you say they cleared your cashback? Are you suggesting that your network provider ie "3" are paying you what Simply3g should have paid?

If so, who did you speak to at 3 and if you don't mind me asking, how much money are we talking about?

[Deleted User]

mobilejunkie wrote: »

The only people worth complaining about to Ofcom are Ofcom...

Ofcom.

Another TOOTHLESS watchdog.

As anyone who had the misfortune to be affected by the broadband provider e7even.com (now gone) will know.

Ofcom had THOUSANDS of complaints and did exactly - nothing.

Oh yeah - actually they did. They insisted complainants contact Otelo - another equally useless outfit - who promptly passed it back to Ofcom and so and so forth.

Never ever ever make the mistake of thinking any of these people can help. They are literally all talk and no action.

mobilejunkie

Er... I didn't make that mistake - it's what I meant!

newtothis32

Hi,
I have been reading the threads regarding this company and it appears that most people have their contracts with '3'. Does anyone know how Vodafone have dealt with regards to this company going bust?

I have contacted them and was told that my concern would be passed on to the relevant dept, and someone would call me back. It seems there is a dept set up especially to deal with companies like Simply that have gone bust. I haven't heard anything yet, but thought it might be useful to know what to say to them when they contact me.

Like others have already said, I too have received an email from the accounts, which said we probably wouldn't get anything back.

mobilejunkie

Read the thread on Mobile Affiliates. Vodafone have been the best of the networks in these situations and all the information is on there.

sarahh112

I have just had someone ring me back from three and they are letting me drop my price plan down to £18 a month (mix and match 500 I think) from the start of my next billing period. Have checked that this doesnt tie me in after my original contract end date. Have given up and agreed - too fed up to argue any more.

So running total of monies lost due to Simply 3G

Vodaphone contract - £370
3 contract - £352
MCOL - £35

Total money lost £757. Experiene gained - priceless

friendlywatchdog

Major distribution players were called in by Ofcom this week to discuss cashback and mis-selling, as the regulator stepped up its investigation into the mobile industry.

Distributors pointed the finger at operators and bigger retailers, as the industry’s different sectors continued to distance themselves from the complaints.

The pressure on Ofcom to find a solution to the issue has intensified, as the number of complaints about cashback continues to rise and the effectiveness of the operator’s code on mis-selling is called into question.

Led by representatives of Dextra, MoCo, Advantage, Fone Logistics, Avenir and Mainline all met with Ofcom’s project director of the investigation, Alan Pridmore, at the regulator’s HQ in London.

The distributor meeting followed the operator’s summit with MPs last November to discuss cashback and mis-selling, and members of the Independent Mobile Phone Dealers Association (IMPDA) meeting with the regulator in January.

IMPDA said that the idea for the meeting was borne out of the IMPDA’s audience with Ofcom.

He said: ‘Dealers might lose a couple of hundred quid on cashbacks, but distributors might lose a couple of million. This is their opportunity to tell it like it is.

Avenir ‘As distributors, we have similar views on similar issues. If there is a discussion taking place that will affect all or part of our industry, it is important to be part of it.’

A spokeswoman for Ofcom said: ‘We’re having all sorts of meetings and exploratory talks with all parts of the value chain. Until the meetings have passed we haven’t got anything to add.’