Simply 3G (merged threads)

tockington

Sorry, but I am new to all this, and have only just realised that my latest redemption cheque isn't coming! What do I do? Anything? Just wait? As we all know ,phoning, emails, writing is usless, can I just stop my payments, or will that be in breach of contract? I'm in panic mode, can anyone please advise me , please? Jan

mobilejunkie

Try reading the thread first. Might also read the relevant posts on this one:-

http://forums.moneysavingexpert.com/showthread.html?t=558661&page=2

All the answers are on both and many others.

sarahh112

Hi ya

Has anyone heard anything from Simply 3G recently? Has anyone else been offered the 40% deal? Has anyone accepted the deal?


I haven't heard anything from them yet regarding any of my claims and am still waiting for their defence to be filed against my MCOL.

Oh well I will keep twiddling my fingers in anticipation.

funny25

hi, all you tring to get cotract with simply 3g BEWARE, company is having problems, i am still waiting for all my cash back and they haven't paid a penny to me.
see their xcuses, on 12.12.07

We would like to first of all thank you for your custom and apologise for the poor service and delay in processing your cashback claims which you are experiencing.

You are entitled to know why these delays have occurred and this is why we are writing to you. We have been trading for more than 3 ½ years now and we prided ourselves on good customer service and excellent offers. The models we built our business on were sustainable and worked for thousands of our customers and we have paid out several million pounds in claims. Earlier this year we recognised the cashback model was no longer sustainable and chose to withdraw from heavy competition and no longer offer heavy cashback deals, which in turn made us uncompetitive affecting our source of revenues. We believed we were acting responsibly in the current climate so that we could focus on delivering quality service and good offers that would be sustainable for the years ahead. Whilst this was a positive move for us we did not anticipate the high levels of redemptions at a time when we were pulling away from cashbacks. We have been focusing on new revenue streams and lower margins so that we can honour our commitment to our customers. In addition to this we have already made significant savings and cuts across our operation including making 80% of our staff redundant and closing one of our offices. This is why we are no longer able to operate a telephone service, but we do have and will continue to operate our email and online enquiry service.
We have been in discussions with Trading Standards informing them of our situation and will keep our discussions open and transparent with them.

During this time we ask for your patience and understanding as our sole objective is to pay you as soon as we can. If you insist on immediate payment our only option will be to place the company into administration and cease trading. If you allow us the time to find solutions to the issues we are currently faced with, this will allow us to focus on getting your claims processed and paid as soon as possible. We do understand and respect your frustrations at this time for which we sincerely apologise.

Our primary focus in the coming months is to ensure we get our customers cashbacks paid as soon as possible. We are currently working on a solution which we hope to have in place within the next week and once this is confirmed we will communicate this to you.

Kind regards,

Simply3G

any comments

wonderland1998

Today, I sent the letter to Simply3G to thier Bagshot Office, giving them 10 days to answer my query about my delayed cheque back payment. Wait and see...I will update this in due time.

Goofygaz

Hi,
First time on the forum people!!

I am now due 2 payments of £210 each from Simply 3g. They received my redemption claim on the 4th of December via Special Delivery, which means the 45 day promise of redemption payment has passed.
I had no trouble with my previous contracts with the company and received my payments on time.
I now realise that the company seems to be in trouble, even though I still receive e mails from them offering me new deals.

I would appreciate suggestions on the best way of contacting the company and attempting to get my money back as I have never had to tackle a situation like this before.

Thanks for all your help in advance

Gary

strawberry*

Sarah

Just wondered if you know what part of your claim simply 3g are contesting? What impact does this have on your claim? Do you have to start again?

Chloe

sarahh112

strawberry* wrote: »

Sarah

Just wondered if you know what part of your claim simply 3g are contesting? What impact does this have on your claim? Do you have to start again?

Chloe

Hi Chloe

I havent got the foggiest idea what they are contesting yet. I can only assume that it is the fact that I am claiming the full years worth rather than the two claims worth that they currently owe me.

As soon as I get the paperwork through I will update the thread. Hopefully they will forget to file a defence (I doubt it though as they sent back the acknowledgement as soon as they received it).

GunJack

sarah, remember to use the "fundamental breach" s3g have committed by not paying you on time. This has been the argument used successfully by claimants in cases against The Mobile Outlet and others. Ensure you can prove:-
1. you sent your stuff in on time
2. they have acknowledged your claims and they were successful
3. you have made every effort to contact them and resolve the situation before resorting to legal action.

If you can, then you have the best possible chance of judgement for you, and for the full amount(s) owed under the contract(s).

Oh, and good luck !!

sarahh112

GunJack wrote: »

sarah, remember to use the "fundamental breach" s3g have committed by not paying you on time. This has been the argument used successfully by claimants in cases against The Mobile Outlet and others. Ensure you can prove:-
1. you sent your stuff in on time
2. they have acknowledged your claims and they were successful
3. you have made every effort to contact them and resolve the situation before resorting to legal action.

If you can, then you have the best possible chance of judgement for you, and for the full amount(s) owed under the contract(s).

Oh, and good luck !!

Thanks Gunjack
I can definately prove 1 and 3 - however they have not sent me through any confirmation that my claims were successful. The only thing I could perhaps use is a phone call I made in November when they said that they were issuing my cheque on Dec 2nd. Trouble is I didnt realise there would be a problem at the time and didnt make a note of the date/time or person I spoke to. Is there anyway I can make them provide the call records made (assuming they have some and haven't amended them in any way).

Not sure what to do next really. I take it the MCOL people will be in touch with me at some point and provide me a copy of their defence. This is all completely new to me.