I overcharged on postage

kezlou

May i say i made a mistake when UNDERcharged on postage, so i know entirely what you mean. I sent a box set dvd through the post first class. Ebay would only let me put the postage on for £1.00. In the end it cost me £6.50 inc packaging. I only sold the box set for £3.65. So now i set the postage over by 20p - £1 above the normal rate just in case i make a mistake. not sure if thats fair or not but that's what i'm doing at the mo. I'm new at selling though so i don't really know how it all works.

If i found out that i had overcharged by double the amount on postage i would personally refund the difference. But thats just my opinion.

epm-84

Dr_Harleen_Quinzell wrote: »

The 'You agreed to the postage costs when you bid' REALLY annoys me.
Actually I agreed because I thought it cost that much. I didn't agree to it costing half of that and you pocketing the rest.

With eBayers you need to note they won't have accurate enough scales they can use for pricing. If sometimes it's close to the limit for a certain price then an eBayer will likely overcharge or undercharge you. You've got a 100% chance of not getting any further money off one you undercharged slightly but have a 10% chance the one you overcharged slightly will complain.

This did happen on an item I sold and sent by airmail and it costed £4.50 instead of the £7 I expected. However, the item cost me around £3 for suitable packaging to be sent by airmail and the buyer then asked for a £5.50 refund as she paid £10 for P&P. As I had a couple of big items I wanted to sell and not a large amount of feedback I had to compromise on that occasion to not risk getting negative feedback and refunded £4.

SallyForth_2

And here is the contrasting point of view

https://forums.moneysavingexpert.com/discussion/2435249=

theonlywayisup

davidian84 wrote: »

I've overcharged on postage

davidian84 wrote:

.... i will say I didn't try to overcharge on postage. I dont know how many more times i need to say this.

So you DID overcharge but didn't TRY to overcharge? That's ok then?

frivolous_fay

davidian84 wrote: »

it shouldnt be buyers concern, it should be ebays

It will be, if he reports you.

TurkishDelight

epm-84 wrote: »

With eBayers you need to note they won't have accurate enough scales they can use for pricing. If sometimes it's close to the limit for a certain price then an eBayer will likely overcharge or undercharge you. You've got a 100% chance of not getting any further money off one you undercharged slightly but have a 10% chance the one you overcharged slightly will complain.

This did happen on an item I sold and sent by airmail and it costed £4.50 instead of the £7 I expected. However, the item cost me around £3 for suitable packaging to be sent by airmail and the buyer then asked for a £5.50 refund as she paid £10 for P&P. As I had a couple of big items I wanted to sell and not a large amount of feedback I had to compromise on that occasion to not risk getting negative feedback and refunded £4.

Some ebayers may not, however for domestic postage kitchen scales are more than adequate, and many, if not most ebayers have these.

Please don't assume we all can't accurately charge.

the182guy

I don't like it when sellers overcharge on p&p, it looks like they are moving some of the item cost onto the p&p charge in order to decrease the eBay fee. I equally don't like to see buyers bordering on extortion, effectively holding the sellers feedback (and subsequently their future sales) at ransom.

As an auction style listing, the item will sell for about what it is worth as a whole (price + p&p). For example, if it was free p&p then the item would probably have sold for around £25. Hopefully OP can learn from this and try and be more accurate in future to avoid more situations like this.

As discussed before, eBay DSR ratings are a very grey area, some buyers will work from a base of 3 or 4 stars and only go to 5 if that attribute of the sale was particularly outstanding, others will rate 5 stars if the sale went through with no trouble. Personally I always rate 5 stars unless there was a significant problem of some kind.

cyberbob

epm-84 wrote: »

With eBayers you need to note they won't have accurate enough scales they can use for pricing. If sometimes it's close to the limit for a certain price then an eBayer will likely overcharge or undercharge you. You've got a 100% chance of not getting any further money off one you undercharged slightly but have a 10% chance the one you overcharged slightly will complain..

If you overcharge you then refund the difference after you realise you have and come back from the post office. See simple

cyberbob

the182guy wrote: »

Hopefully OP can learn from this and try and be more accurate in future to avoid more situations like this.

If you read his replies you'd have to hit him around the head with a brick for him to have a chance of learning from this:D

BLT_2

davidian84 wrote: »

I've overcharged on postage

I sold an item £11.08+9.99 and has been recieved by buyer
buyer sent
I was dismayed to notice the postage for this item was £4 and not the£11 quoted. I assume this was an oversight and ask that the difference be refunded to my paypal account straight away please. Thank you for your help. paul

I made a mistake purchasing it so already losing money on it. the postage was £4.5 and I quoted £9.99. I know the only thing to do to save me getting negative feedback is refund the full difference, but he paid the price I charged so it is really annoying

Tell the chancer to take a hike. He agreed to pay the price knowing that the postage was 11 pounds. Or alternatively tell him to return the item at his own expense and you will refund all the payments. You would lose your postage to date but at least you would not be subject to the 'feedback blackmail' that wasters like the purchaser use