I overcharged on postage

davidian84

I've overcharged on postage

I sold an item £11.08+9.99 and has been recieved by buyer
buyer sent
I was dismayed to notice the postage for this item was £4 and not the£11 quoted. I assume this was an oversight and ask that the difference be refunded to my paypal account straight away please. Thank you for your help. paul

I made a mistake purchasing it so already losing money on it. the postage was £4.5 and I quoted £9.99. I know the only thing to do to save me getting negative feedback is refund the full difference, but he paid the price I charged so it is really annoying

Browntoa

postage was £4.50 but you need to add the cost of packaging it up to post it as well, explain that to the buyer and then do a partial refund of the rest

davidian84

All I used was a used box, he doesn't seem like a reasonable person.

cyberbob

So you charged double the postage cost. No wonder the buyer is !!!!ed off. You have 2 choices partially refund or refuse which means you'll have bad feedback and poor DSRs. If you continue to charge such high postage your ebay selling career wont last long as a few ones or twos on your p&p DSR and it wont be long before you lose sales and could even end up being suspended over compliance issues. P&P is just that postage plus a reasonable packing cost. Personally £5,50 isn't reasonable. You should not use postage to to profit because you didn't price your item sensibly.

davidian84

I have had great feedback and scores. reasonable people decide how much they want to pay for an item and bid that regardless of how much of it is p&p. He was wanting the item for £21 now he is trying to get some cash back, which is dishonest to me.

It's only ebay making people think it matters, so they can make even bigger profits

System

It really annoys me when people overcharge on their P&P and refuse to refund the difference.
If you thought it was going to cost you a lot then fine, but it didn't so you should refund them.

The 'You agreed to the postage costs when you bid' REALLY annoys me.
Actually I agreed because I thought it cost that much. I didn't agree to it costing half of that and you pocketing the rest.

Refund the difference and think about it from the buyers side!

davidian84

I buy alot and don't care what the postage is same if i am buying online. I don't care what percentage the postage is, just what is the cheaper price.

I bought something from tesco p&p at £5, would have cost £1 to send

chasingsunshine_2

Hmmm I'd give them something back. I have in the past over estimated P&P by as little as £1 but I have refunded that difference- its only fair really

geri1965_2

davidian84 wrote: »

I buy alot and don't care what the postage is same if i am buying online. I don't care what percentage the postage is, just what is the cheaper price.

Your buyer clearly does though. I'm not really sure of the point of this thread if you are going to ignore the advice given.

davidian84

I didn't say I was going to ignore. I am going to refund £5.

I just find it annoying. But there is always going to be people trying to take advantage of someone else

custardy

davidian84 wrote: »

I didn't say I was going to ignore. I am going to refund £5.

I just find it annoying. But there is always going to be people trying to take advantage of someone else

like a seller adding extra on the postage to avoid paying eBay fee's?
you see,it can be seen form both sides