Mobiles.co.uk

Silk

Guys_Dad wrote: »

Now that is a perfect example of a personal attack, albeit a mild one from you. Clearly you were unaware of what personal attacks, rather than corporate ones, are. Glad to have been able to help with your education.

????
Whats the problem with that ?
It was as clear as the nose on your face.
He wasn't honest and he most certainly wasn't sincere there has been post upon post about it.
Why do you have such a problem calling a spade a spade ?

Silk

OneADay wrote: »

The two things about insurance and gadget line support mentioned by swilliam can be VERY EASILY cancelled online - there is no need to get hold of anyone. With CPW, you can cancel both - not just gadget helpline online.

How many times OneADay :rotfl:
I know that you know that but the OP didn't know that which is why it keeps cropping up !
However had you have been paying attention to the thread you will have seen that the 20 emails were about receiving the wrong item and being charged the wrong amount

Now perhaps you can advise how that can be resolved without getting hold of mobiles.co.uk ?????????

Silk

Guys_Dad wrote: »

I do NOT make excuses for them. Read some of my previous posts. Because a rep makes promises on behalf of his company that depend upon others in the company following up his offers/instructions and these subsequently fail to materialise, this does not automatically make the rep a liar.

Yes you do :rotfl:
If a Rep promises to do something and he doesn't that is a broken promise
If a Rep assures you that something has been done and it hasn't then thats a lie

Originally Posted by Guys Dad
Looking back at some of the posts, even from memory Silk's original thread, the rep indicated that others would contact the poster. They failed to do so and it was again obvious from some of Ben's posts that he claimed to be unaware of this failure, and this is quite believable in a company such as mobiles.co.uk where the internal communication seemed to be as bad as the external comms.

Why do you have such a poor memory about something that has been gone over time and time again and yet it fails to sink in ???

Yes he did make loads of promises about people getting back to me which never happened however those were broken promises and nothing to worry about.

However if you remember and the thread was being run in real time and updated every time something happened or was promised ....The phone call that never happened he "personaly" said he had checked the log and the call was made.
As we all know it wasn't made because I was live on here at the time and my phone logs all calls even missed ones and if it was engaged would divert to my mobile. As everyone knows the call never came and the log could not exist
Because of that the statement "that the call was made" was a lie by him personaly. Was that a lie by him or by mobiles.co.uk ?

There was also the farce over him saying that the contract was cancelled and he "Personaly" had made sure it was was and yet lo and behold it wasn't and I had to do it !!!
Again another personal lie or was that mobiles.co.uk ?

There was lots of other's such as swearing black is blue that he had sent an email and yet when asked to send a copy he changed his mind and said he was mistaken and thought he had sent it ......and the PM he says he never read (even though I had a read copy) and he later said he deleted his inbox by mistake :rotfl:
Was that a lie by him or by mobiles.co.uk ?
How about when he claimed on here and on other forums "he" had sorted out my problems ...was that a lie by him or a lie by mobiles.co.uk as a whole ?

As I've said many times on here GD "the parrot is dead"

Guys_Dad

If a person states in good faith because he has been assured by his colleagues that something has happened and it hasn't, then it is a lie - but the liar is not the person informing you, but the colleague.

The thread on your contract cancellation - you claim you cancelled it, he claims he initiated it. You can both be correct. You may very well have been talking to different contacts at the network.

Whatever the rights and wrongs, if you look at the bilious tone of the posts that were made, they exceeded any normal forum etiquette and descended into personal attacks. Certainly sufficient to have a number of the threads closed by mods.

Silk

Guys_Dad wrote: »

If a person states in good faith because he has been assured by his colleagues that something has happened and it hasn't, then it is a lie - but the liar is not the person informing you, but the colleague.

If we were going to go down that rout about 3rd parties then you could include lots of lies such as those you are referring too !
However I have left those out.
I'm giving you instances where "HE" said "HE" had seen a log that could not possibly exist and thigs as was seen on here when "HE" claimed "HE" had resolved my problems.....Now even you know that "HE" didn't
There were lots of instances where only "HE" had control such as HIS emails and PM's etc but lets just look at those as broken promises and HIS futile efforts to cover himself with the excuses.
They were instances where it was personal and not mobiles.co.uk as a whole.

Originally Posted by Guys Dad
The thread on your contract cancellation - you claim you cancelled it, he claims he initiated it. You can both be correct. You may very well have been talking to different contacts at the network.

For goodness sake how many times ...read the thread properly
He swore he cancelled it. O2 were fortunatly monitoring the situation right from day 2 on the thread (O2 were even trying to contact them if you remember)
Weeks later I recieved a bill because it hadn't been cancelled and was still running I phoned O2 with a fax of the return and it was cancelled within 2 minutes.
When the investigation team checked there was no sign of any cancellation by mobiles.co.uk.
What was [STRIKE]Ben's[/STRIKE] sorry THE mobiles.co.uk Representative's reaction ....ahg yes we knew that would happen take the costs out of the compensation cheque :rotfl:

Originally Posted by Guys Dad
Whatever the rights and wrongs, if you look at the bilious tone of the posts that were made, they exceeded any normal forum etiquette and descended into personal attacks. Certainly sufficient to have a number of the threads closed by mods.

Think what you like GD however your assumption that he was hounded off the forum by myself and MJ is both unfounded and not correct as he hasn't been seen anywhere.
The facts speak for themselves beyond doubt regarding the honesty and integrity of the rep and it's all been well documented on here.

It's a pity though because I was looking forward to the latest batch of excuses revolving round the volcano making them short staffed etc :rotfl::rotfl::rotfl:

Guys_Dad

Just checked the news and, unlike poor old Ben who is now dormant, the report is "Icelandic experts told reporters Thursday there are still signs of activity coming from the Eyjafjallajokul volcano ". :rotfl:

mobilejunkie

Guys_Dad wrote: »

Once again, MJ when put on the spot to substantiate his claims, weasels out and obfuscates the matter with a plethora of non-specific rhetoric..

'Nuff said.

More rubbish in a vain attempt to attack me and defend the indefensible. I have put YOU aqnd the REP on "on the spot" several times over this bald-faced lie:-

Originally Posted by Mobiles.co.uk company representative
Hiya,

The web page that explains how to claim always stated that the date in question is the one on the invoice sent with the phone, and since then I've had an image of said invoice with the date circled put on there to make it even easier.

Regards,"

Yet you accuse ME of not substantiating my "claims". It is NOT a claim - it is a fact from the horses mouth, avoided by both the mouth and the rear end! It is also blatantly UNTRUE!

Why come back with the same old rubbish asking me to repeat things and then (yet again) ignore them! Amazing!

Guys_Dad

mobilejunkie wrote: »

More rubbish in a vain attempt to attack me and defend the indefensible. I have put YOU aqnd the REP on "on the spot" several times over this bald-faced lie:-

Originally Posted by Mobiles.co.uk company representative
Hiya,

The web page that explains how to claim always stated that the date in question is the one on the invoice sent with the phone, and since then I've had an image of said invoice with the date circled put on there to make it even easier.

Regards,"

I am sure this made contextual sense to you when you wrote it. Regrettably, it had passed its shelf life when I got round to reading it.

mobilejunkie

Guys_Dad wrote: »

I am sure this made contextual sense to you when you wrote it. Regrettably, it had passed its shelf life when I got round to reading it.

It's laughable; it passed it's shelf life months ago when you, like the rep, ignored it and yet now (months later) ask me to produce evidence of a bald-faced lie YET AGAIN! And when I do you ignore it again - so why ask? It's perfectly clear that you ALWAYS make excuses for this rep and NEVER address the facts - even when you demand them yet again!

It appears that you definitely need an education, so I will spell it out for you yet again:-

"The web page that explains how to claim always stated that the date in question is the one on the invoice sent with the phone"

THAT was a bare-faced lie written by the REP and not the company and despite repeating it whenever YOU ask for an example or proof you NEVER address it! I wonder why!!

Whilst you appear to know more than the rest of us as to whether many of the other untruths which the rep produced were his fault or those of the company he claimed to be the mouthpiece of (or the fault of Asian flu and whatever else you or he could dream up) no-one else invented that lie - it was him. I won't bore you with further examples since you always ignore them and later claim I never give any. The "context" was also that you were NOT a customer and Silk, myself and several others were at the time - so we at least knew what we were talking about.

I think Silk knows that in your case the penny will never drop.

Guys_Dad

"I think Silk knows that in your case the penny will never drop."

I am quite sure your mutual appreciation society will continue to thank each other's posts for years to come. And, as a correction, Silk was not the customer - his girlfriend was and he chose to make it his life's work for the days in question to deal with the matter on her behalf. If Ben had wanted to, he could easily have cited Data Protection and refused to enter into discussions with Silk. (More fool Ben for not doing so, in hindsight.)

In my own case, I am wary of this company and am monitoring closely the cashback that my friend is currently claiming. Rest assured if they fail to pay out, then LBA and SCC will follow in rapid succession.

I have absolutely no divide with either of you on the poor customer service that mobiles.co.uk offer. Until recently, however, they had very few posts re claims being refused , although this seems to be on the increase. But I still maintain that the language in your and others' attacks on the rep were OTT and out of order, as a number of MSE members commented on at the time.

So, I leave it at that.