Mobiles.co.uk

OneADay

Silk wrote: »

You would have thought he would have got embarrassed and fed up wouldn't you ...but it didn't stop him doing it did it

If the same problems didn't keep cropping up time and time again he wouldn't have had to repeat himself time and time again

Not me though I just stick to mobiles.co.uk

I am not sure what your point is about directors changing. I do not understand the point about not being "personal" and yet mentioning first name of the rep in your threads. I do not see what problems you are getting with the company.

The few people who come on this forum to complain can not be used to say the problems keep occurring - said it before ages ago, no one knows what number of people have problems with mobiles co for definite or with any company without knowing the inside information which only that company can tell you.

Getting personal is when you start using first names, calling people liars etc etc.

Silk

OneADay wrote: »

I am not sure what your point is about directors changing

The point was that GD seems to think the rep is no longer here because he was hounded off.
However he hasn't been seen anywhere on the net and the point was in the last few months there have been staff and organisation changes ie the MD has left so it's possible the rep has moved too.

Originally Posted by OneADay
I do not understand the point about not being "personal" and yet mentioning first name of the rep in your threads

It just happens that his name was Ben and if we talk about him would it be better to call him Mr Mobiles or Mr Representative .
How about Mr Spin would that be a better name for him ?

Originally Posted by OneADay
The few people who come on this forum to complain can not be used to say the problems keep occurring

So why do the same problems keep coming up ...any idea's ???

Originally Posted by OneADay
no one knows what number of people have problems with mobiles co for definite or with any company without knowing the inside information which only that company can tell you

What difference does it make how many people have problems with them why do we need to know that ....the problem is some people do have problems and when they do it's no easy task to get them sorted out.

Originally Posted by OneADay
Getting personal is when you start using first names, calling people liars etc etc

:rotfl::rotfl::rotfl:
OK lets refer to him as The mobiles.co.uk Representative does that make it more PC for you :cool:

OneADay

Silk wrote: »

The point was that GD seems to think the rep is no longer here because he was hounded off.
However he hasn't been seen anywhere on the net and the point was in the last few months there have been staff and organisation changes ie the MD has left so it's possible the rep has moved too.

It just happens that his name was Ben and if we talk about him would it be better to call him Mr Mobiles or Mr Representative .
How about Mr Spin would that be a better name for him ?

So why do the same problems keep coming up ...any idea's ???

What difference does it make how many people have problems with them why do we need to know that ....the problem is some people do have problems and when they do it's no easy task to get them sorted out.

:rotfl::rotfl::rotfl:
OK lets refer to him as The mobiles.co.uk Representative does that make it more PC for you :cool:

What same problems?
I seen a few threads with disgruntled people over cashbacks, one of them looks to be customer error - so what can I assume from that - the whole company is a mess or because you link back to several threads in one and so its all still bad?
Their customer care via phone will remain useless because they have no staff to cope. Their email responses are likely to be fairly computer driven.

It explains nothing to me - if anything you are helping to promote them - any publicity is good publicity etc. etc.

Silk

OneADay wrote: »

What same problems?
I seen a few threads with disgruntled people over cashbacks, one of them looks to be customer error - so what can I assume from that - the whole company is a mess or because you link back to several threads in one and so its all still bad?

Errrrr what do you mean link back several threads ???
How about a couple of hours ago on the latest thread .....

swilliam wrote: »

Its impossible to get hold of Mobiles.co.uk , she's been trying since last week over an overcharge and an incorrect items.
This company are really diffiicult to get hold off. She has already made over 20 attempts since last week and they have yet to reply.

There may now be a 3rd issue. She seems to think she may be charged fro some insurance and gadget support. Once again its very vague if she is signed up to it, but there is no way of knowing until money is taken from her credit card .

How many times have we heard that about mobiles.co.uk not replying to emails ?
How many times have we heard they are impossible to get hold of ?
How many times do we hear of people being charged for things they were unaware of ?

How many times before it sinks in ?
It isn't just about cashback

Guys_Dad

Quote from MJ "I would have done had he (the rep) proved to be honest and sincere - but he was clearly the opposite. "

Now that is a perfect example of a personal attack, albeit a mild one from you. Clearly you were unaware of what personal attacks, rather than corporate ones, are. Glad to have been able to help with your education.

mobilejunkie

Ah - that's why you are so keen to make excuses for them and criticise me. Well now, it was a person and not a corporation which repeatedly lied on here in black and white. If that makes it a personal attack then the rep could have been truthful and sincere. By all means moan about a personal attack and ignore the fact that the person I am attacking was actually plainly disingenuous. Maybe I should be "educated" and join you in defending the indefensible rather than putting him on the spot so that people realise that most of what he said was simply untrue.

OneADay

Silk wrote: »

Errrrr what do you mean link back several threads ???
How about a couple of hours ago on the latest thread .....


How many times have we heard that about mobiles.co.uk not replying to emails ?
How many times have we heard they are impossible to get hold of ?
How many times do we hear of people being charged for things they were unaware of ?

How many times before it sinks in ?
It isn't just about cashback

The two things about insurance and gadget line support mentioned by swilliam can be VERY EASILY cancelled online - there is no need to get hold of anyone. With CPW, you can cancel both - not just gadget helpline online.

Guys_Dad

mobilejunkie wrote: »

Ah - that's why you are so keen to make excuses for them and criticise me.

I do NOT make excuses for them. Read some of my previous posts. Because a rep makes promises on behalf of his company that depend upon others in the company following up his offers/instructions and these subsequently fail to materialise, this does not automatically make the rep a liar. If it was a one-man outfit, then I would agree wholeheartedly that it did. But it isn't as you well know.

Looking back at some of the posts, even from memory Silk's original thread, the rep indicated that others would contact the poster. They failed to do so and it was again obvious from some of Ben's posts that he claimed to be unaware of this failure, and this is quite believable in a company such as mobiles.co.uk where the internal communication seemed to be as bad as the external comms.

I did write previously that his "case management" on forum issues was p**s poor, but incompetence or other duties does not in itself make him dishonest or a liar.

Fair game to have a go and berate him for not ensuring that his promises were being met or suggesting that he did not have the authority to make them in the first place, but you have very little to substantiate questioning his personal honesty and integrity.

But I could be wrong and forgetful. Give me a couple of examples of his downright lying that you can prove 100% were lies and in no way involved others needing to do something. Exclude promises to ring back personally, as I know there were a couple of these which we all have done through pressure of work. Or at least those of us who admit to a certain fallibility

mobilejunkie

Guys_Dad wrote: »

I do NOT make excuses for them. Read some of my previous posts. Because a rep makes promises on behalf of his company that depend upon others in the company following up his offers/instructions and these subsequently fail to materialise, this does not automatically make the rep a liar. If it was a one-man outfit, then I would agree wholeheartedly that it did. But it isn't as you well know.

Looking back at some of the posts, even from memory Silk's original thread, the rep indicated that others would contact the poster. They failed to do so and it was again obvious from some of Ben's posts that he claimed to be unaware of this failure, and this is quite believable in a company such as mobiles.co.uk where the internal communication seemed to be as bad as the external comms.

I did write previously that his "case management" on forum issues was p**s poor, but incompetence or other duties does not in itself make him dishonest or a liar.

Fair game to have a go and berate him for not ensuring that his promises were being met or suggesting that he did not have the authority to make them in the first place, but you have very little to substantiate questioning his personal honesty and integrity.

But I could be wrong and forgetful. Give me a couple of examples of his downright lying that you can prove 100% were lies and in no way involved others needing to do something. Exclude promises to ring back personally, as I know there were a couple of these which we all have done through pressure of work. Or at least those of us who admit to a certain fallibility

If you did indeed read my threads you will know those weren't the particular examples I was giving. The ones I did give were basically ignored by both him and you! I also gave one of them many times.

Your post is another clear example of where you are doing exactly what you claim not to be - that is, dreaming up excuses such as he claims being believable and that we've all done this or that! I'm afraid all his claims were UNbelievable, since they were numerous and a common thread. Even so, they are not the lies which is all you seem to say I rely on. However, when he makes the statement I have quoted several times (and which has been ignored by all) that something was "ALWAYS" on their website when it most definitely was NOT - THAT is a clear and undefended LIE.

In addition, when he was frequently referring to what I would think or have said and it was unknown or untrue THAT was a personal insult to me and a clear attempt to deflect my genuine and substantiated criticisms. Why don't you address that instead of blaming me for calling him what he clearly is? He actually doesn't need to be on here, since you are doing about as good a job as he ever did, given his clear intentions.

Guys_Dad

Once again, MJ when put on the spot to substantiate his claims, weasels out and obfuscates the matter with a plethora of non-specific rhetoric..

'Nuff said.