Mobiles.co.uk

mobilejunkie

1) Watch the timescale allowed to claim; keep sending emails and well before the end of the claim window send it recorded delivery so you can prove they received it - keep full copies of what you sent.

2) Check it tracked/was delivered.

3) If it isn't paid by the end of the time period specified in the t&c (which are deliberately vague and allow a considerable waiting period) send a Letter Before Action and then sue if it isn't paid.

Simples.

DarkConvict

You need to send it by recorded delivery (snail mail) for proof it was sent in time.

TREVORCOLMAN

CEO is Charles Dustone - CPW.

Try here:

http://www.connectotel.com/marcus/ceoemail.html

TREVORCOLMAN

Sent 2nd claim of 4 on Sunday via their Web Site had the following reply yesterday:

Hello,

Thank you for your email.

We have received your bill and passed it onto our cashback team. They shall contact you shortly in regards to the status of your claim.

Regards,

The email address they sent the message from was:

[EMAIL="cashback@mobiles.co.uk"]cashback@mobiles.co.uk[/EMAIL]

Do you think they talk to themselves?
:rotfl:

TREVORCOLMAN

TREVORCOLMAN wrote: »

CEO is Charles Dustone - CPW.

Try here:

http://www.connectotel.com/marcus/ceoemail.html

Send an email and be polite. Start with something like:

"I am sorry to have to raise this issue with you but no one in your Company seems able to help"

Let us know how you get on.

Regards

Gee780

Thanks
I'll give it a try.


Regards

TREVORCOLMAN

Had an email today saying cashback claim approved.

OK so far.

borgman

Hello,
sent my March bill as per cashback instructions via thier web-form on their website. They are now saying thet never had it even though I had an automated response email on 29th March. They say that as 60 days have now elapsed its tough luck!
Is there anything I can do?
Or am I just another sucker they have ripped off!
R

mobilejunkie

If you have the automatic response you need to write to them stating that they did receive your claim and must have lost it; this is evidenced by their confirmation of receipt. Ask them to find the claim or (if they have permanently mislaid it) pay it without further delay regardless, since it is their mistake and not yours. I would do this by email in the first instance; should they fail to respond within a few days or not comply you then need to immediately send a LBA giving them (say) 14 days to cough up or find you taking legal action to recover your money (plus interest and court costs).

Your mistake was in letting it go so long before prodding them; never wait for this company to respond beyond a few days and always allow yourself the maximum window by sending the claim as soon as the bill arrives.

swilliam

I'm currently helping someone out with a complaint against mobiles.co.uk.

They ordered a PAYG phone and they received the wrong one, plus they were overcharged by £9. They emailed ( no other choice is there ! ) mobiles.co.uk

---

wait for it

---

19 times in the proceeding four days since the wrong phone was delivered. This was to get a returns number & a refund on the overcharge. Mobiles.co.uk have failed to respond to all emails.


Because all there email is web-based you dont have any record of contacting them.


It's now been 6 days since the phone was delivered and a recorded delivery letter was sent out to CPW this morning.