Mobiles.co.uk

Silk

DarkConvict wrote: »

Guys Dad is right, i do remember now the change was brought in due to the law. But as you say the change came in before it was mandatory.

The Law changed on the 16th of Sept 2009 the same date that mobiles changed the T&C's.

They didn't do anyone any favours

The Law also changed on that date that they had to accept copies of bills ie over the internet email etc and also they couldn't penalise by refusing future claims etc etc .

It was the "Law" that forced them to do this "not" out of the goodnesss of their heart

Spooky_uk

Partner took out a 12 month contract with Orange via site mentioned above. However the initial 12 month contract is now up and she is still chasing them for 2 missing cheques. Tried emailing loads of times and just get the automated repsonse even from the escalations email address. Anyone have a telephone number for these bunch of mickey-takers? she wants to be able to cancel the contract now and not lose the outstanding cheques. cheers.

mobilejunkie

Put it in writing - initially by email; tell them that if they don't respond this time and pay up you will immediately commence legal procedings (assuming you can prove you claimed properly and that they received the claims). If they ignore that one, send a Letter Before Action BY POST giving them a final opportunity to cough up within (say) 14 days.

You should not have waited this long for them to respond - don't waste more time playing solo with this company. As for cancelling the contract, that should be done direct with Orange and won't have any bearing on the cashback from this dealer.

rmgx

Even I have a query regarding cashback from mobiles.co.uk

If I take out a contract from mobiles.co.uk on a cashback deal and I port my number, would porting my number invalidate my cashback claims? Would I still be eligible to claim cashback after porting.

I have emailed to the cashback team about this query twice but have had no reply.

Thanks.

rmgx

Thankyou Silk for the reply. Some very discouraging posts. I have already taken a contract from them and wasn't sure about porting. In the meantime I have had a reply from them assuring me that I would be eligible to claim cashback even after porting number.

So I guess I have no option but to try my luck.

DarkConvict

Number porting with have no affect,

Cashback is a contract with you and mobiles.co.uk

Porting is an issue with the network and you.

amandaleeds

Hi,

I've had cashback problems with previous companies due to them not correcting a change of address and by the time I got the bill it was too late to claim.

Whilst I had problems getting hold of mymobiles customer services at the start of the contract I haven't had any problems so far with the line rental. I think the problem lies with using paper billing as it can get confusing as to which month you are on and quite often you get the paper bill later than the online bill.

I set up an online account with Orange who is my network provider. Since the start of the contract I put reminders on my phone for months 6, 8, 10 and 12. I thne checked online and counted the amount of bills to make sure I sent the correct month off. Printed it, highlighted all the necessary details needed (account number, name, address, phone plan etc etc), sent it recorded as they specified and eventually got a cheque. Just have the last one to claim so fingers crossed.

Gee780

Hi, does anyone the email address of the CEO of Mobiles.co.uk, been trying to resolve an issue with them and keep getting the run around.
Thanks Gee

System

Gee780 wrote: »

Hi, does anyone the email address of the CEO of Mobiles.co.uk, been trying to resolve an issue with them and keep getting the run around.
Thanks Gee

Sorry mate, had an issue myself and got absolutely no where, I kept getting passed from them to Carphonewarehouse, no one would raise the call to a manger, I gave up in the end.

BandWidthJunkie

Hi all, I wonder if the mobiles.co.uk representative, or anybody else, can help with a problem regarding payment of cash back from mobiles.co.uk?

I have a contract with Orange arranged by mobiles.co.uk with a 9 months ½ price rental cash back deal which is paid in 5 instalments of £27 (9 * £15 cash back = £135 / 5 instalments = £27 per instalment).

I claimed the first instalment in February using the "email our cash back team" option on their web-site and almost immediately received an e-mail which allocated me with a Ticket Number (TID) and, after waiting the proscribed time, I was issued with a cheque.

A little slow but within their terms and conditions so no problem.

I am now due to claim the second instalment so on Monday 10th May I again used their "email our cash back team" option on their web-site, however this time I didn't get an e-mail response with a TID.

On Tuesday 11th May I used the e-mail address [EMAIL="cashback@mobiles.co.uk"]cashback@mobiles.co.uk[/EMAIL] to report that I hadn't received confirmation of my second claim nor had I received a TID and included the relevant documentation again just incase they hadn't received it, I didn't receive any response to this e-mail either.

On Monday 17th May I again used their "email our cash back team" option on their web-site to again report that I hadn't received confirmation of my second claim nor had I received a TID, as of today I still haven't received any response to these e-mails.

I am starting to get a little worried as there is obviously a time limit on making the claim and if they just ignore claims this time limit could easily be reached.

Has anybody get any suggestions on how to proceed with this problem?

Thanks in advance for any help you can offer.