Tesco Misprices Discussion area part 7

spa2k

khizman wrote:

I dont understand, why are the CS staff so bothered, if I worked there I would do it no problem, as its not my money!

I challenge you on this one.

You are paid by the company and your annual pay rise is determined by company profits. Your free shares are also determined by company profits. Your whole position is governed by company profits. The less profit a company makes the less staff it can afford to employ. If your job role entails giving away company profits then it directly affects your pay, free shares and indirectly your job security. If you can really say that you would be happy giving money away under these circumstances then there must be something wrong with you....after all it is actually your money or at least some of it is.

ben500

spa2k wrote:

I challenge you on this one.

You are paid by the company and your annual pay rise is determined by company profits. Your free shares are also determined by company profits. Your whole position is governed by company profits. The less profit a company makes the less staff it can afford to employ. If your job role entails giving away company profits then it directly affects your pay, free shares and indirectly your job security. If you can really say that you would be happy giving money away under these circumstances then there must be something wrong with you....after all it is actually your money or at least some of it is.

Whilst I agree generally with this, it does not take into account the fact that Tesco has the policy and part of the customer service role is to employ the policy. Unless of course there is an unwritten role of minimising loss!

spa2k

ben500 wrote:

Whilst I agree generally with this, it does not take into account the fact that Tesco has the policy and part of the customer service role is to employ the policy. Unless of course there is an unwritten role of minimising loss!

AFAIK there is no unwritten rule. Yes there is the policy but i was trying to show why the CS staff would be bothered and have a problem with giving money away...if it was your own business would you just give money away????

frequent

Is total !!!!e, nothing even worth an R*R, no xbox, no phones no nothing just plain food etc..

Anyone else been into this one ?

ben500

spa2k wrote:

AFAIK there is no unwritten rule. Yes there is the policy but i was trying to show why the CS staff would be bothered and have a problem with giving money away...if it was your own business would you just give money away????

No I wouldn't but I wouldn't overcharge my customers either. As for the cs staff I accept your reasoning that they would have motive to refuse r&r what I don't accept is their deriliction of their obligation to the customer and their employer.

MyUserNamesTaken

spa2k wrote:

I challenge you on this one.

You are paid by the company and your annual pay rise is determined by company profits. Your free shares are also determined by company profits. Your whole position is governed by company profits. The less profit a company makes the less staff it can afford to employ. If your job role entails giving away company profits then it directly affects your pay, free shares and indirectly your job security. If you can really say that you would be happy giving money away under these circumstances then there must be something wrong with you....after all it is actually your money or at least some of it is.

If it was really down to that reason, Spa, you and I both know there'd be a hell of a lot less waste per store. Waste affects profits of the individual store, which affects profits of the company as a whole. However, Tesco has an unbelieveable amount of waste per store.

spa2k

MyUserNamesTaken wrote:

If it was really down to that reason, Spa, you and I both know there'd be a hell of a lot less waste per store. Waste affects profits of the individual store, which affects profits of the company as a whole. However, Tesco has an unbelieveable amount of waste per store.

To be honest i could write pages on the reasoning behind the waste and peoples attitudes to it, however this isnt the place to do it with people having recently been reprimanded for straying off topic....all i can say is that the CS staff are giving away physical money, how many other members of staff, particularly those that deal with waste do that?

Its an awful lot more real when you are giving away proper paper notes!

COOLTRIKERCHICK

i dont want to enter into a debate... but maybe tesco has put the r & r policy in place.....either to try and make sure the staff are doing their job properly or not... so when r & r's are given head office can keep tabs on the individual stores with high refunds....as obviously these stores are lacking in....basic....pricing.....awareness...

another thought.. is it to woo.. the public into a false sense of....comfort...regarding pricing..... to make them think that tescos very rarely charge the wrong price, .cause let be totally honest.... how many time have you had a conversation... or heard people say that they never check prices.....i know quite a few people.... as they hate shopping.... and just want to go in get their bits....and get straight back out as soon as poss....

i feel with us lot looking and doing the r & r's are actually doing a community service....to keep tescos from overcharging.......

and one last thing.....HURRAY..... someone has actually had the organic stilton cheese on r & r i might get some tomorrow and give it to my chickens....as now its starting to annoy me now...as its staring me in the face... every time i go to the cheese fridge...:eek:

sparklewings

gt568 wrote:

When I first started R&Ring I used to be of the mind to get everything that could possibly be free, I was like a kid in a candy store, now however I tend to only R&R things that are of use to me or I'll eat. I found it wasn't worth the hassle of getting things just for the sake of it, and raising my profile at the CS desk (only 1 big T's in my area). Please don't be offended or think I'm having a go, its just my opinion. However you can take the case back no problems! I've done it many times for things I don't want.

well it wasnt just that it was free, there were some £19.99 binoculars available with date 16/08/06 too but I thought that I didn't need binoculars, whereas I could do with a camera case really! But then I just thought, I wouldn't have bought it today if I hadnb't thoguht it was free, I would have waited til I go on holiday and need a camera case or something!

I respect your opinion and didn't think you were having a go. In fact I particularly like the fact that you were honest and said you used to take all you could!!!

I'm just going to use this technique on things I would normally buy though - lots of meat for example! I'm always going to search meat, cheese and fish aisles because it seems easy to find them on these types of products as they have price per kgs etc. When I find one, I will buy more than one pack of the meat, as I think that is justifiable! Like my first R & R today - i found cod loins SEL £9.98/kg and pack price £10.98/kg. So I picked up two of them, paid and then got both refunded no probs. I think it's fair to expect to buy two packs of something!

This will certainly make my weekly shopping trip more enjoyable anyway!

jim._2

spa2k wrote:

all i can say is that the CS staff are giving away physical money, how many other members of staff, particularly those that deal with waste do that?

Its an awful lot more real when you are giving away proper paper notes!

Effectively giving compensation for money unlawfully obtained by their employer.

Politeness and apologies to the victim of this illegal act should be appropriate.