Vodafone not honouring a deal

mattbang

Hi all.
I took out a Vodafone sim only deal back in August.
O2 were offering 1200 mins U/L text & U/L internet for £20 pm.
As I was a Vodafone customer I called them and they agreed to give me the same deal.
Last months bill came through and I had exceeded my mins.
I called Vodafone and found out I had been given 900 not the 1200 I had agreed to.
After getting nowhere with the tele sales girl and manager I was told I could request the call transcript of when I took out the deal, so I thought fine it will all be sorted when I get the transcript.
Now the transcript is not available and it is my word against my account notes which say I was only offered the 900mins which is wrong.
Has anyone had this problem with Vodafone or can anyone offer advice?
I only want what I agreed to.
Thanks in advance
Matt

mobilejunkie

Sounds like a familiar theme with Vodafone; they promise one thing and deliver something not as good. It crops up time and again on these threads. I have "enjoyed" numerous contracts with them over the last 3-4 years but would NEVER agree to anything they offer over the phone. Don't trust a word they say - get it in writing first and give them a wide berth. Always check the bill too - the tariff you are actually on should have been apparent as soon as they started arriving, whether you exceeded the bundle or not.

Annie._2

You took out the SIM only deal August last year and you have only just noticed the discrepancy. Did you not think to mention it seven months ago ?

If the deal was not what you had agreed with Vodafone, you should have queried it when you first took out the contract, not 7 plus months later when you would have accepted the new contract.

DarkConvict

Gah my message got deleted.

Basically this is common practice for vodafone they promise one thing on the phone, write down something else, and lose the call log. Give this a whirl first, if you have no recording of the call there is no proof i agreed to any contract with your company unless you can provide that call log!

Failing that contact the company reps on here, they are very good.

Vodafone_company_representative wrote: »

Hi

If you would like us to help with this, please feel free to contact us via -

Web Relations Team - Vodafone UK

(When contacting, please be sure to include the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name.)

The process is relatively simple and we would be more than happy to help you further.

Thanks,

Espi
Web Relations Team
Vodafone UK

And i agree with Ann, you have taken far to long to bring this up, tops 3 months is a rule of thumb.

mattbang

Ann_S wrote: »

You took out the SIM only deal August last year and you have only just noticed the discrepancy. Did you not think to mention it seven months ago ?

If the deal was not what you had agreed with Vodafone, you should have queried it when you first took out the contract, not 7 plus months later when you would have accepted the new contract.

If I had noticed in august I would have contacted them then.
It is the first time I exceeded my minutes so the first I knew of it.
Thanks for your useless post anyway

photome

Ann_S wrote: »

You took out the SIM only deal August last year and you have only just noticed the discrepancy. Did you not think to mention it seven months ago ?

If the deal was not what you had agreed with Vodafone, you should have queried it when you first took out the contract, not 7 plus months later when you would have accepted the new contract.

Have you ever had a "deal" with vodafone? It is very difficult to work out the "offer" as it is invariably different to any paperwork

Annie._2

mattbang wrote: »

If I had noticed in august I would have contacted them then.
It is the first time I exceeded my minutes so the first I knew of it.
Thanks for your useless post anyway

Nothing useless about my post.

Thats what you receive a bill for, you check the bill each month to make sure its in order and if there is a discrepancy, you get it sorted.

You left it for seven months before disputing the contract, which is far too long, it should have been done in the first month.

JournalGirl

I've just switched from Vodafone to t-mobile (good deals!)

Having checked with the operator that my contract was definitely over, I switched and was then charged early cancellation fees.

After sending two e-mails which were both ignored, I phoned them. The arrogant !!!!!! in their call centre just kept shouting louder and louder that my contract start date was 9th September, when I know it was end of August, and also told him that the operator had confirmed before I cancelled that I was out of contract.

I dug out all my paperwork and called back and spoke to a much nicer guy, who confirmed that although the current line started 9th September, I had a different line starting 29th August, and we worked out that 9th September was the date I ported in my old number. He's arranging a refund now.

Incompetence, or a deliberate attempt to keep hold of any money they can?

Annie._2

JournalGirl wrote: »

I've just switched from Vodafone to t-mobile (good deals!)

Having checked with the operator that my contract was definitely over, I switched and was then charged early cancellation fees.

After sending two e-mails which were both ignored, I phoned them. The arrogant !!!!!! in their call centre just kept shouting louder and louder that my contract start date was 9th September, when I know it was end of August, and also told him that the operator had confirmed before I cancelled that I was out of contract.

I dug out all my paperwork and called back and spoke to a much nicer guy, who confirmed that although the current line started 9th September, I had a different line starting 29th August, and we worked out that 9th September was the date I ported in my old number. He's arranging a refund now.

Incompetence, or a deliberate attempt to keep hold of any money they can?

It would not be a deliberate attempt to keep your money.

Your number would not have been active on the network until the 9th September, and your contract cannot start until you would be able to use the service.

mattbang

Ann_S wrote: »

Nothing useless about my post.

Thats what you receive a bill for, you check the bill each month to make sure its in order and if there is a discrepancy, you get it sorted.

You left it for seven months before disputing the contract, which is far too long, it should have been done in the first month.

ANN YOUR POST IS USELESS
How is it helpful?
After reading your other post they are all in favour of the phone companies. Strange
I don't check my bill because I don't receive paper ones.
The people I deal with I like to think I can trust.
Unlike Vodafone who tell you they will match a deal of another company to get your money then don't make a note of it on your account so there is no record of what they sold you.
As I have said before I left it seven months because I never exceed my minutes and trusted Vodafone had given me what they said they were going to when I took out the contract.
Now I am aware of it, I am trying to get it sorted and get helpful advice by using this forum.
Which you don't seem to have.

mobilejunkie

JournalGirl wrote: »

I've just switched from Vodafone to t-mobile (good deals!)

Having checked with the operator that my contract was definitely over, I switched and was then charged early cancellation fees.

After sending two e-mails which were both ignored, I phoned them. The arrogant !!!!!! in their call centre just kept shouting louder and louder that my contract start date was 9th September, when I know it was end of August, and also told him that the operator had confirmed before I cancelled that I was out of contract.

I dug out all my paperwork and called back and spoke to a much nicer guy, who confirmed that although the current line started 9th September, I had a different line starting 29th August, and we worked out that 9th September was the date I ported in my old number. He's arranging a refund now.

Incompetence, or a deliberate attempt to keep hold of any money they can?

Oh, completely deliberate. They do that EVERY time one of my contracts ends. It's blatant and completely dishonest, which is what this (like so many other organisations, unfortunately) is all about nowadays.