Vodafone not honouring a deal

mobilejunkie

Ann_S wrote: »

It would not be a deliberate attempt to keep your money.

Your number would not have been active on the network until the 9th September, and your contract cannot start until you would be able to use the service.

Whilst I had some sympathy with your original post, I now fully agree with those who criticise you; Vodafone does this routinely and deliberately and there is nothing "innocent" about it at all. Several other people have "enjoyed" the same experience and posted on this site. Either you work for them or you have no real idea how they work - it must be one or the other to state they don't do something which, in actuality, they do every single time. I am now down to ONE contract (ending within a week) when I used to have five at a time with them. When they call each time to try to have me "upgrade" they aren't genuinely interested in why they are losing my custom - merely in making a sale so the person calling earns commission. It is ALSO standard practice to offer deals quite different to the ones they promise at the time and then "lose" the recording of the conversation. Strange - must be very careless of course (couldn't possibly be TOTALLY dishonest now, could they???).

mattbang

JournalGirl wrote: »

I've just switched from Vodafone to t-mobile (good deals!)

Having checked with the operator that my contract was definitely over, I switched and was then charged early cancellation fees.

After sending two e-mails which were both ignored, I phoned them. The arrogant !!!!!! in their call centre just kept shouting louder and louder that my contract start date was 9th September, when I know it was end of August, and also told him that the operator had confirmed before I cancelled that I was out of contract.

I dug out all my paperwork and called back and spoke to a much nicer guy, who confirmed that although the current line started 9th September, I had a different line starting 29th August, and we worked out that 9th September was the date I ported in my old number. He's arranging a refund now.

Incompetence, or a deliberate attempt to keep hold of any money they can?

Lucky for you they sent you paperwork when you took out your deal.
I didn't get any so have no way of proving them wrong.
It is my word against theirs.
I wont make that mistake again of taking their word for it over the phone
You would think a company the size of Vodafone would admit their mistake and honour what they sold me.
But it doesn't look like they will.
Hopefully they will prove me wrong and do the right thing

berniesmaster

vodafone did this to me not long ago, took about 2 months to get it sorted, and a big big headache!! hope you get it sorted soon.

mobilejunkie

Mattbang - you are generous in the extreme in describing it as a "mistake"!

mrochester

Surely if they've lost the recording of the conversation they've also lost the evidence that you agreed to extend the contract? If so, I'd give them 30 days notice that you are leaving. I'm sure they'll sharp come up with the evidence when you give notice to terminate service.

mobilejunkie

Hardly. They will simply lick their lips and make a charge for the whole of the outstanding contract as an early termination fee. It's not as if they mind losing loyal customers now, is it??

JournalGirl

Ann_S wrote: »

It would not be a deliberate attempt to keep your money.

Your number would not have been active on the network until the 9th September, and your contract cannot start until you would be able to use the service.

My contract started on 29th August with THEIR number issued with the phone. All I did on 9th September was port a number in to my existing (and used) contract.

photome

Ann_S wrote: »

Nothing useless about my post.

Thats what you receive a bill for, you check the bill each month to make sure its in order and if there is a discrepancy, you get it sorted.

You left it for seven months before disputing the contract, which is far too long, it should have been done in the first month.

Ann you didnt answer my post about Have you ever had a "deal" with vodafone????

As I said the paperwork including the wording on the bill is invarialbly different to the "deal" agreed.

photome

Where are the vodafone web relations team on this thread?

gjchester

mattbang wrote: »

ANN YOUR POST IS USELESS
How is it helpful?
After reading your other post they are all in favour of the phone companies. Strange
I don't check my bill because I don't receive paper ones.

So if you don't get a paper bill you get an electronic one. Do you not read that?

My bill states my Tarrif, currently

CTRA 150 +50%EM+18M
250 Text
£5 mobint data bundle

thats 225 minutes and 250 text with internet.

It's clearly on my bill, and if I look online it's there too. It's not hidden, you don't seem to have checked.

Ann's right, seven months into a contract and as you don't appear to have checked your bills you really don't have much to go on. if you'd noticed after the first or second month that would be difference but thats not the case. Remember there is a duty of care on you as well as the mobile co to ensure any contract is correct and correct it ASAP.

It probably a mistake, I doubt it's deliberate mailice (despite Mobilejunkies comments), remembering that *ALL* the mobileco's have these "horror" stories. Each one has millions of accounts of course there will be issues now and again, also remember if people get good service they will rarely come and post about how good it was, people just tend to recall bad events which is why they seem to common.

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