2.5 Yr old Thrown out of beefeater

Lokolo

emsywoo123 wrote: »

luckily, I have not been in the situ that the OP has, but I would LOVE you to come over and ask me to"do something" my child was crying at a lunchtime meal................:rotfl::rotfl::rotfl:

Would you prefer someone to come to you or ask the manager to do it for you?

If I was annoying in a public place I wouldn't mind if someone asked me to turn music off, stop shouting so loudly, or whatever. I would prefer they come to me rather than go to a manager/train ticket officer or whatever.

emsywoo123

Lokolo wrote: »

Would you prefer someone to come to you or ask the manager to do it for you?

If I was annoying in a public place I wouldn't mind if someone asked me to turn music off, stop shouting so loudly, or whatever. I would prefer they come to me rather than go to a manager/train ticket officer or whatever.

I would prefer you to get a grip and realise that it was a child friendly chain (note "Beefeater" not Michelin starred restaurant) and it was a lunchtime, not an evening, whereby I could appreciate a slightly lesser tolerance of children.

Lokolo

emsywoo123 wrote: »

I would prefer you to get a grip and realise that it was a child friendly chain (note "Beefeater" not Michelin starred restaurant) and it was a lunchtime, not an evening, whereby I could appreciate a slightly lesser tolerance of children.

Yeh OK that's fair enough.

NoKidsAllowed

lucylucky wrote: »

The manageress may not have handled the situation very well, but from what you have posted neither did you, or your other half.
Between you and your husband I feel that it might be time to grow a spine and stand up for yourselves rather than be ridden roughshod over by family members, restaurant staff and the like.

Glad to hear you have made a belated stand against the restaurant and the family.

Good luck - better late than never

I fail to see why I need to "grow a spine" as I did not want to cause a scene in a restaurant in front of 2 small children?

In my opinion, it was a better decision to take the matter away so that 2 little girls who were quite oblivious to what was going around them did not pick up on any vibes.

NoKidsAllowed

Lokolo wrote: »

That would have annoyed me if I were you.

Did any of the customers actually approach you to ask you to try and calm down or did they just go straight to the manager?

Also I asked earlier, but did you send the complaint letter by recorded delivery? It maybe worth sending it again recoded, then they have no excuses.

To be honest the childs crying did not annoy me but the manageress singleing (sp?!) us out did.

Nobody approached us apart from the manageress who's manner was unacceptable.

The complaint was sent via email to Customer Services and to the CEO. It will be chased up with a phonecall.

We're not after some grand gesture. mainly to ensure that the manageress deals with the situation a little next time (as I'm sure they might have crying children there again at a lunchtime).

pulliptears

I do sympathise OP.

Many many years ago when my now 6ft lump of a lad was a similar age to your twins OH and I went to Blackpool with him to see the lights. We booked into a B&B for 2 nights.

We went down for breakfast on day one and Tom was grumpy, from memory he had a back tooth coming through and was tired as well. He was grizzly, but certainly not disruptive. Day two we went down and our table had been moved into a little bar area, well away from anyone else because Tom had been "disruptive" the morning before.

Now, I was young at the time, OH and I were early 20's and we didn't say anything at the time because we were embarrassed. It was only later on we got really angry that we could be treated that way because our child was being just a normal child. I made damn sure I bad mouthed that B&B to anyone who would listen. If you are going to complain about children then DO NOT advertise as being "Child Friendly"

Of course, should that happen now I'd be damned if I would let anyone treat my family that way.

I suppose what I'm trying to say is its quite easy at the time to let them walk all over you, but I really do think you should now fight back and get the apology you rightly deserve.

lucylucky

NoKidsAllowed wrote: »

I fail to see why I need to "grow a spine" as I did not want to cause a scene in a restaurant in front of 2 small children?

In my opinion, it was a better decision to take the matter away so that 2 little girls who were quite oblivious to what was going around them did not pick up on any vibes.

No need to cause a scene whatsoever.

Why you think that I cannot imagine.

If incorrect meals are served then a word with the staff to remove them and bring the correct food is a simple enough thing to do.

That way you get the food you ordered and have a better chance of enjoying your meal.

In my opinion your decision contributed to the overall poor experience you had.

Not that I am trying to stick up for the restaurant here, just pointing out that if you continue like this the only vibes your kids will get that is that you are a pushover. Hence the grow a spine comment

NoKidsAllowed

pulliptears wrote: »

I do sympathise OP.

Many many years ago when my now 6ft lump of a lad was a similar age to your twins OH and I went to Blackpool with him to see the lights. We booked into a B&B for 2 nights.

We went down for breakfast on day one and Tom was grumpy, from memory he had a back tooth coming through and was tired as well. He was grizzly, but certainly not disruptive. Day two we went down and our table had been moved into a little bar area, well away from anyone else because Tom had been "disruptive" the morning before.

Now, I was young at the time, OH and I were early 20's and we didn't say anything at the time because we were embarrassed. It was only later on we got really angry that we could be treated that way because our child was being just a normal child. I made damn sure I bad mouthed that B&B to anyone who would listen. If you are going to complain about children then DO NOT advertise as being "Child Friendly"

Of course, should that happen now I'd be damned if I would let anyone treat my family that way.

I suppose what I'm trying to say is its quite easy at the time to let them walk all over you, but I really do think you should now fight back and get the apology you rightly deserve.

Thanks

It's the whole 'Child Friendly' issue that annoys me. If we had taken them to a Jamie Oliver restaurant or Heston Bloomingwhatshisnames place then I would have expected that. We look into where we take our girls and ensure they behave as best as they can. But children being children DO sometimes play up.

Next time, duct tape and a cane.
** Not that there will be a next time in Beefeater!

NoKidsAllowed

lucylucky wrote: »

No need to cause a scene whatsoever.

Why you think that I cannot imagine.

If incorrect meals are served then a word with the staff to remove them and bring the correct food is a simple enough thing to do.

That way you get the food you ordered and have a better chance of enjoying your meal.

In my opinion your decision contributed to the overall poor experience you had.

Not that I am trying to stick up for the restaurant here, just pointing out that if you continue like this the only vibes your kids will get that is that you are a pushover. Hence the grow a spine comment

So asking us to leave was not causing a scene?
Moving us to the secluded bar away from the other paying customers was not causing a scene?

Our decision contributed to the overall poor experience? What, our decision for a child who was in distress to be the reason why a 'Child Friendly' restaurant asked us to leave?

I stand by my decision that complaining about the food at the time and having 2 toddlers meals 'whisked away' from them was not in THEIR best interest.

As a mother I sometimes have to put the interests of my children ahead of my own.

As a person on my own I would have loved to have not gone back into the restaurant. As a mother that left us with the issue of having 2 hungry children and no food. Peak time on a Sunday.

As a person on my own I would have loved to complained about the food and sent it back until they could have brought out the right food. As a mother that left me with 2 toddlers having their food taken away from them.

What would you propose that I would do to 'Grow a spine' and no longer be a pushover?

adouglasmhor

lucylucky wrote: »

No need to cause a scene whatsoever.

Why you think that I cannot imagine.

If incorrect meals are served then a word with the staff to remove them and bring the correct food is a simple enough thing to do.

That way you get the food you ordered and have a better chance of enjoying your meal.

In my opinion your decision contributed to the overall poor experience you had.

Not that I am trying to stick up for the restaurant here, just pointing out that if you continue like this the only vibes your kids will get that is that you are a pushover. Hence the grow a spine comment

I would imagine that the way they had already been treated by the "management" would have made them believe that to complain would not have been plain sailing.