Telecom Plus Poorer and poorer

Lewis_Gerolemou

Lisyloo why are you signing people up for Talk Talk when there are cheaper options? If altruism is your motive and you don't mind the work why don't you sign up people for Telecom Plus energy and pay the discount to your charity.

There is no logic in your argument about the British Gas man, just because he is not an expert on telephony does not mean he does not know the energy business.
Lewis Geolemou,
Etc

COS

Its good to know that when we make a complaint about companies such as TPlus it is taken seriously, its a pity TPlus reps don't see it that way.

I am pleased with the result as I complained to the TS,
OFT and also contacted Energy Watch.

And now I can be smug as at the time of my complaints read  MarkE comments about BG hauled over the coals for dragging their feet so its a poke in the eye for you TP Reps.

Just a matter if interest TPlus blamed BG and Virgin for the errors with my account when infact it was TPlus telling untruths

Smartasss

Lewis Gerolemou Etc asks:

why are you signing people up for Talk Talk when there are cheaper options

If there is a cheaper alternative to free calls every day, for a whole year with no fees whatsoever, and no commitment, plus a golden handshake for joining, then let us in on it please!

lisyloo

Lisyloo why are you signing people up for Talk Talk when there are cheaper options?

Because they want to join up and that's their decision.

I am in no way offering advice to people or making any claims about talktalk being the cheapest.
I do not advise on the telephony side because I am not well versed enough on it so I do not give people advice.
I am only offering to refer people who have already decided for themselves that it is the option they want.
I am making no claims and take no responsibility for other peoples decisions.
I am merely offering the option for them to get a £10 benefit and mine to go to charity.

If altruism is your motive and you don't mind the work why don't you sign up people for Telecom Plus energy and pay the discount to your charity.

I do mind the work and there is a limit to what I can offer to do in my spare time.
I am already doing Talk Talk and Natwest Primeline, so that is quite enough for now.
Charity is all very well, but I have responsibilities at home so I will not be becoming a "do-gooder" and neglecting my home life.
So No Thank You.

Also I am very happy with both NatWest and Talk Talk and therefore I am happy to "recommend" them to other people on a general basis (although I don't advise whether they are "best" for individuals).
I am not happy to recommend Telecom Plus to other people as I do not belive that they are entirely reputable.
The fact that I chose to stay as a customer with an organisation which I don't believe is entirely reputable is MY decision and I my own have reasons for it, however that does not mean I would be happy recommend them to others.

There is no logic in your argument about the British Gas man, just because he is not an expert on telephony does not mean he does not know the energy business.

It doesn't mean he does either !

Right, so getting back to the real discussion are you saying that this man knows something important and the ASA are wrong?

What are his qualifications?
Where is his research?

I will take this seriously if you can provide something substantial but simply saying "this BG man says so" is not gonna convince people.

Where is your evidence that he is right and the ASA is wrong?

If you want people to believe this then you are going to have to back it up with hard facts and evidence.

Lewis_Gerolemou

Lisyloo in an earlier post you stated that you believed what I had said about the British Gas man but now you want hard facts and evidence.
Why do you keep reminding us about ASA judgements? Have you read the ASA reports on:- Virgin, SWEB, Southern, Seeboard, Scottish power, Scottish and Southern, Npower, London Electricity and British Gas? Are these companies of poor repute? If you go outside the utility sector many more household names appear in their lists.
Lewis Gerolemou
Etc.

lisyloo

Lisyloo in an earlier post you stated that you believed what I had said about the British Gas man but now you want hard facts and evidence.

I think you are missing the point entirely.
I believe that you are speaking truthfully about what you saw or heard.
But that implies nothing about the correctness of the knowledge of this BG man.
I believe YOU about your report but I don't belive HIM about what he says.
The main reason I don't belive him is beccause I personally had (past tense) personal experience of cheaper gas/electricity and also the ASA say he's wrong.

Anybody can say anything they like that doesn't make it true.

Only proper research can prove or disprove it.

The nature of the claim made by Tplus is that in order to prove it you need extensive research of every single available tarrif in the country.
To disprove the claim you need only one example.
So it is a lot easier to disprove than to prove.

You have not provided any shred of evidence about the Tplus claim except that "this guy says so" which isn't good enough when it comes up against a body like the ASA.

We have had multilple example over time which prove that Tplus is not always the cheapest. My own figures have been provided and never disputed and I have recently named a tarrif for you (Staywarm) which can be cheaper thn Tplus.

Why do you keep reminding us about ASA judgements? Have you read the ASA reports on:- Virgin, SWEB, Southern, Seeboard, Scottish power, Scottish and Southern, Npower, London Electricity and British Gas?

I keep bringing it up to give people a balanced view when incorrect information is put up about the claims of Tplus.

No I haven't read the reports on the other companies because I am not a customer or potential customer and at the moment I'm simply not interested.

We are discussing TPlus and saying "the rest of the industry is crap" as well is not really a good enough justification in my view for ignoring the judgements.

Out of interest have you read them? and do you know whether they are ignoring the judgements or have they done something about them? (genuine question)

If I were interested then I would want to asses the nature of the judgements, the number of them, the extent to which they were unheld and whether they have been ignored or acted upon before making a judgement about the company. I don't think I will be doing this for all those companies as I'm not interested in them, but I reserve the right to check up on any companies that I deal with directly or am intending to deal with in the future.

System

Seconds out........round two!

This has to be the best thread I've read in a long time  :)

Just a shame Martin Lewis, when on This Morning (Wednesday 22nd September), didn't advise viewers to keep away from T+.

Take a look at peoples views. People don't have a go (or complain) unless there's a reason to do so.

Lewis, if you represent the company, I am extremely disappointed in the way you address people. Not exactly a way to attract customers, is it?

lisyloo

Lewis, if you represent the company, I am extremely disappointed in the way you address people. Not exactly a way to attract customers, is it?

Actually I think Lewis is doing pretty well to put the time in and keep coming back to the discussion.

At least he's not running away from it and the discussion is mainly polite.

Smartasss

Instead of giving an answer as to why T+ ignore the ASA, and continue to use the misleading advertising which the ASA has told them not to, Lewis Gerolemou Etc wrote:

Have you read the ASA reports on:- Virgin, SWEB, Southern, Seeboard, Scottish power, Scottish and Southern, Npower, London Electricity and British Gas? Are these companies of poor repute?

You avoid the issue constantly, Lewis.

T+ for years have "got away" with misleading advertising because the ASA does not have any jurisdiction over internet advertising.

This time, someone made a mistake (maybe a rogue Rep who got fed up paying T+ for the sales literature and printed his own!), and sent out a mailing which got reported to the ASA.

(We already have learned from Lewis that the reps have to buy all their literature from T+).

The ASA came down hard - told T+ not to repeat their claim till they could prove it, and expressed their dismay that T+ were repeating misleading claims that the ASA had already told them not to.

So the issue here is, why does T+ just carry on with it's misleading website advertising after getting hauled over the coals. Maybe because few people get to read what the ASA has said!!

Other organisations do get similarly hauled up, but don't just ignore the ASA.

*************************************

Lewis, you questioned Lisyloo for signing people up to Talk Talk, telling us there were cheaper options - I asked you to share these cheaper options with us so that we can all benefit - are you going to?

(Or is this just another valid point that will be conveniently ignored?)

COS

Even to this very morning T+ are advertising the fact that they offering UKs cheapest Gas and Electicity, can that be explained.