Do you ever check your receipts for those offers you thought you'd bought? [merged]

DCFC79

Ive seen it before where people just dont read the sel correctly and think that an item is said price but when at the till it rings through at the correct price and the customer gets in a huff that the price is wrong. The price isnt wrong its down to the customer not reading the shelf edge labels correctly

Vedder2008

I popped in this morning to get the £15 Itune cards on buy one get one half price, I checked this on the sel and even ask if these were the only once on offer and was told yes.
I went downstairs to pay and on checking my receipt they had charged both at full price. Off I popped to cs and explained the issue, I was then told the offer finished yesterday but because the offer was still being displayed she faid I will refund you, at which point I said I beleive thata id a dtd and she said thats right and refunded me with £15, oh boy that made my day, well pleased.

zorber

miss_clarabelle wrote: »

Actually, you're wrong. I know people who work IN THE SUPERMARKETS THAT HAVE BEEN TALKED ABOUT. They are told to put different sized products in spaces when the ones that are on offer run out....therefore the customer doesn't get the deal (and doesn't realise). They are also told to leave promotions signs up WHEN the promotion has ended, so customers think it's still on and don't check their receipt. It's largely not the fault of the sales advisors because they are only doing what they have been told BUT these multi national companies are out to make a profit and are often very sneaky. The managers have targets to meet and can be very sly as well. All you have to do is read the excuses CS give people for why they shouldn't get their money back. Either they haven't been trained correctly (sometimes the case) or they have been told to tell these customers things e.g. "The BOGOF starts tomorrow....it doesn't matter that those prices are out because that was just an error in the store and you can't have them at that price today"....even though lots of people will already think they have! Not all customer service roles are like this, but I can assure you that in large supermarkets they are. Don't be so naive.

Absolute rubbish

serenawell

Vedder2008 wrote: »

I popped in this morning to get the £15 Itune cards on buy one get one half price, I checked this on the sel and even ask if these were the only once on offer and was told yes.
I went downstairs to pay and on checking my receipt they had charged both at full price. Off I popped to cs and explained the issue, I was then told the offer finished yesterday but because the offer was still being displayed she faid I will refund you, at which point I said I beleive thata id a dtd and she said thats right and refunded me with £15, oh boy that made my day, well pleased.

Cool beans :j

miss_clarabelle

donnamm3 wrote: »

A very bold statement to make - i would disagree - having also worked in retail but hey ho - your opinion is your own.

out of interest - why would a company such as tesco offer double the difference on refunds - if they were also purposely over charging?

They offer DTD to appease trading standards. Do you actually think that the amount they lose through DTD even compares to the amount they make from people thinking they have got a deal and then actually being overcharged?

It really does depend from store to store. I personally find that my local MrT has correct pricing most of the time and will quickly offer DTD without you asking. Other people are told it doesn't exist/isn't applicable/has finished/the sign was never there etc. etc. It's not just the people on the customer service desk being dim, sometimes that's the case, but sometimes they are told to tell customers these things (they've been told that this is the case themselves). Some store managers are interested in the best for their customers and some are more interested in meeting targets, but I guess who can blame them when the pressure is put on from the people above.

Personally I have worked in a variety of shops in the past from high street chains to a corner shop to a multinational supermarket. I have family members that have worked in other supermarkets/high street shops. Stories that we read on here may be exagerated at times, but I have to say I've heard similar stories from people who have first hand experience, e.g. cust. service desk at a very popular supermarket. Maybe you're the person who never experiences any of this.

Maybe you'll never be overcharged, or told things that are completely untrue. You're entitled to your opinion obviously and if you're happy to dismiss it as people fabricating conspiracies then that's your call. I'm not saying we don't make mistakes, everyone misreads a sign every now and again. I'd be the first to admit to that. But the supermarkets can often be very very sneaky and I wouldn't be so quick to dismiss that!

ChilliQueen

I do pretty much all my shopping on Tesco.com as I don't drive, and find I spend less online than I would if I were browsing in the shop itself! However, I have found on several occasions when buying meat that I'll select the largest size packet, and the website will say "maximum price per pack £5.20" (for example), and when my order is delivered I'll find I've paid £8.50 for two steaks! I have complained about this a few times via e-mail and got refunded the difference (not DTD!); but the point is: check your tesco.com receipt too!

parcival

We check our receipts in every supermarket.

If we spot an error we go to customer services and actually take the person to the place where we picked the item(s) up.

Usually they agree but if not we request to see the store manager. Once in ASDA the store manager admitted that they had so many offers and promotions that they could not keep up with them.

We also discuss the option of calling trading standards with store managers.

Surprised we haven't been banned!!!!

Ruseph

This is just a general thread to inquire about how many of you don't check your receipts for the offers you thought you'd put in your basket.
How many of you actually complain or take back your receipts if you noticed something was wrong, and what has been your response from the store/ customer service desk?

I went into ASDA in York last week and paid for my stuff, then while packing the groceries back into the car i thought that the discount added at the end wasn't enough. I briefly checked for the shower cleaner offer that was 90p each or 2 for £1 and it wasn't on.
I went back in and was asked to show the customer service assistant what and where I'd bought it. She agreed the offer was missed and promptly given an apology and refunded the £1.60 (I had bought 4) and I was happy.

However I checked the receipt again when I got home and realised the offer on the Whiskas senior cat food pouches was also wrong. although it applied a discount and went through at 3 for £8.50 it was advertised instore as £7.50 (regular varieties were £8.50). I haven't gone back with this complaint as it's only another £1, but we all know these can soon add up!

ASDA are certainly not alone with not having offers correctly applied at the checkout, and they are generally very good.
I have had plenty of errors elsewhere at other stores. Some are worse than others!

Any comments and best ways to correct these if you notice after leaving the store.

Thanks

NEH

Tesco have overcharged me on a few occasions now, sometimes with offers, sometimes not so, where ever I shop now I tend to check before i leave the store...

You could always take it in next time and show them the receipt...

GPR127

I know this is an old thread, but, I feel it is close to the increasing problem I have with Tesco. Regardless of 'special offers' that don't seem to find their way onto the computer systems as quickly as they do onto the adverts, it is the standard prices of items with which I have an issue. We have been conditioned over many years to believe that if you buy bigger you will ultimately pay less per measure. Tesco seem to be exploiting this more and more and making their multi-packs or larger containers instead MORE expensive to buy than buying multiples of the smaller versions. We first noticed this with dog food, a twelve pack of tins costing more than two six packs, but have noticed that it seems to have become a standard practice now to continue this deceit across the board. We are constantly checking and comparing as we go round the store now and invariably find it better value to ignore the larger multi-packs altogether! The added deception is when two different sizes have their weights written in different systems - one metric and the other imperial. You can usually find the comparitive without having to do the whole calculation but they vary the priority between them. I would be interested to see if many other people are aware of this as the staff just agree that it is a bit mad but claim that the prices come down from on high.