Do you ever check your receipts for those offers you thought you'd bought? [merged]

Ruseph

Storck wrote: »

Reason they probably ask you to go to the place you picked it up is probably either because they have the item in more than one place and if they look at the wrong one it might have the correct price on the SEL and secondly if they come back and say "No, the price is correct" people will argue and then insist on going back to look with the member of staff.

Quite agree it can be quicker and easier for them to see the offer you think you should have got if you show the CS staff where you got it from as it was in my case at ASDA I quoted.

At Morrisons you really have to be on the Ball as very often the shelf labels or SELs I think you are calling them (probably correctly) I find are mixed up. Items stocked in the wrong places, the wrong SEL displayed, wrong offer quoted, different SEL for the same product in two places, different product in two places with same SEL, you name it every combination of error can be found. The only way to know you've got it right is to confirm with the SKU code off the offer Advert and that it matches the code on the product. If I was a manager at Morrisons and this wasn't supposed to be the stocking policy (I'm not entirely sure that it isn't!), I would have some pretty harsh words to say to staff responsible for it.

geordie_joe

Ruseph wrote: »

At Morrisons you really have to be on the Ball as very often the shelf labels or SELs I think you are calling them (probably correctly) I find are mixed up. Items stocked in the wrong places, the wrong SEL displayed, wrong offer quoted, different SEL for the same product in two places, different product in two places with same SEL, you name it every combination of error can be found. The only way to know you've got it right is to confirm with the SKU code off the offer Advert and that it matches the code on the product. If I was a manager at Morrisons and this wasn't supposed to be the stocking policy (I'm not entirely sure that it isn't!), I would have some pretty harsh words to say to staff responsible for it.

I think this is national policy for Morrisons, it happens in my local all the time. Most of the time they put their own brand prices on the shelves but the item on the shelf is a more expensive brand. Maybe this is why they always refer to their own brand as "M".

mealeys

I find I'm overcharged about once a week at Morrisons! Thats really poor, but their response is the worst part. They are so nonchalant when they give the refund, they very rarely say 'sorry' and some staff are downright rude and keep you waiting ages while they check the prices! I have complained but it didn't make any difference, it still happens and the staff are still the same. I would shop elsewhere but there are no other big supermarkets in my town....YET! Mind you they all seem as bad as each other.

katholicos

All of the major supermarkets have overcharged me at some point. I usually check my reciept when i get to the car or when i get back home. I sometimes phone the store to make them aware of their overcharging me and am often told to bring my receipt in on my next shop with them so i can be reimbursed.

Years ago my mum bought some onions from Morrisons, i think they were about 95p but they scanned at £95.00!

She was also overcharged for bread. A 35p loaf went throughat £35.00!

Fortunately they were easy overcharges to recognise, but it makes me wonder how much the supermarkests make out of those of us who don't check our receipts or notice a discrepancy but do nothing about it.

GEEGEE8

A while ago I popped over to ASDA whilst on my college break to get some plastic wallets, 3 for £2 or something.
I went to the self service checkouts and it came up wrong, if I had more items I probably wouldn't have noticed.
I asked a helper and she said she would check, quite a while later she comes back and confirms that yes they should come up on offer and I need to go to the customer service desk.
10 min wait later I explain what has happened, am left standing for longer whilst she goes and check, then comes back and refunds the difference and I got the £2 card.
What a palava for some plastic wallets, I wasn't amused!

Bookworm63

GPR127 wrote: »

I know this is an old thread, but, I feel it is close to the increasing problem I have with Tesco. Regardless of 'special offers' that don't seem to find their way onto the computer systems as quickly as they do onto the adverts, it is the standard prices of items with which I have an issue. We have been conditioned over many years to believe that if you buy bigger you will ultimately pay less per measure. Tesco seem to be exploiting this more and more and making their multi-packs or larger containers instead MORE expensive to buy than buying multiples of the smaller versions. We first noticed this with dog food, a twelve pack of tins costing more than two six packs, but have noticed that it seems to have become a standard practice now to continue this deceit across the board. We are constantly checking and comparing as we go round the store now and invariably find it better value to ignore the larger multi-packs altogether! The added deception is when two different sizes have their weights written in different systems - one metric and the other imperial. You can usually find the comparitive without having to do the whole calculation but they vary the priority between them. I would be interested to see if many other people are aware of this as the staff just agree that it is a bit mad but claim that the prices come down from on high.

Quite agree - was in Tesco yesterday and was looking a prices of Nescafe Gold - 200g was on 'Special Offer' at £5.00 and the 300g jar was £7.46, representing a very modest saving until you looked at the jar which was 200g + 50% extra free!!!!! Surely they can't charge £2.46 extra for the 'free' 100g!!! How do they get away with this?

Edit: Just been back today and it is now at the same price as the 200g jar at £5.00.

Bookworm63

horse76 wrote: »

Tesco's -had scanned price come up dearer than SEL on many occasions, got to then wait on staff member go and check price then refund.

There have been several instances of SELs mysteriously disappearing when Tesco staff go to check them by themselves - always best to accompany them!

Yorkielass

I always check receipts for offers, I try and keep an eye whilst packing up shopping too, particularly if I've bought reduced things. I also check bag reuse points and the number of vouchers (I shop in Sainsburys) and unless there is a huge queue I always go to CS and ask for the points/vouchers/money back!

herbieg69

Dear All,

I nearly always get my tesco shop delivered becasue the local store is so rubbish and it takes ages. Anyway, for the second week in a row I was overcharged by quite a large amount. The BOGOF and 2 for £3 type offers did not clock up on the till receipt. Last time they tried to claim that the offer had changed between my order and delivery, which incidentally it had NOT. So on an £75 order I was overcharged nearly £6 which is a large percentage especially if many others were charged the same and did not check their receipt. I did checked my receipt but of course you need to remember what offers there were when you ordered it on line! Tricky sometimes and therefore of course not obvious on the receipt. I, of course, rang immediately and got ONLY the difference back between what I was charged and what I should have been charged. Apparently different policy to instore. Not sure what would happen if I went down to the lcoal store to complain - Didcot, Oxon whereas the delivery comes from the Abingdon store. Items this week were Catherdral City BOGOF 400g cheese and Jaffa Oranges, 2 for £3. Last week it was 4 different items.

Anyway, the warning is, the whole order needs to be checked not only against the receipt but against what should have been the offers as advertised. I think I have now received my delivery chrage of £3.50 back for about the last 8 weeks. They get something wrong every week. Hence I get it delievered. But I must say in the past I have not kept a record of all the offers I was expecting to receive so I exepcet they have over charged me several times.

It is disgusting really that they do it so frequently and there is no action taken against them. Maybe I'll go to the store next time to complain and see if I can get all my money back.

Hope this helps, cheers Herbie. :mad:

cally6008

DCFC79 wrote: »

Ive seen it before where people just dont read the sel correctly and think that an item is said price but when at the till it rings through at the correct price and the customer gets in a huff that the price is wrong. The price isnt wrong its down to the customer not reading the shelf edge labels correctly

We get that at least a dozen times a day where I work . So annoying but does give us the chance to say "No, you're wrong, this is what the sign says" at point to a sign thats like 3 times the size of the one they read wrong .