Do you ever check your receipts for those offers you thought you'd bought? [merged]

Storck

flossy_splodge wrote: »

bylromarha wrote: »

- you do know that if Tesco overcharge you, their policy is that you can get double the difference back (overcharged by £2, you get £4 back)

Not any more I'm afraid!
they officially stopped that policy about a year ago.
Do let us know if you have a local Tesco still operatibg it, we'll all come!:p

As far as I am aware Tesco haven't stopped DTD, if your local store has then it is the manager trying to save cash rather than head office telling them to.

TREVORCOLMAN

cherylcravo wrote: »

Hi everone :mad::mad:
i love this site coz i love saving money were thers a bargain i get it like most people i never check my reciepts from supermarkets like TESCO BECAUSE I TRUST THEM I SPEND ABOUT £200 A WEEK IN THERE ,WELL TONIGHT I DONE MY REGULAR FRIDAY SHOP SPEND ABOUT £90 AND WHEN THE CASHIER FINNALLY PUT MY PRODUCTS THROUGH SHE LOOKED AT IT AND SAID MY MULLERICE DEAL HAD NOT GONE THROUGH AS 8 FOR £2 THEY HAD GONE THREW AS NORMAL 52P EACH SHE SAID I CHECKED THAT BECAUSE WHEN SHE HAD BOUGHT THEM THEM THE OTHER DAY WEN SHE GOT HOME SHE REALISED HERS NEVER WENT THROUGH AS A DEAL AND SAID THAT 2 OTHER CUSTOMERS DID NOT EITHER SO SHE TOLD ONE OF THE MANAGERS HE CAME OVER AND SAID 2 ME A R U SURE THEY ARE ALL MULLERRICE I SAID YES THEY WERE ON THE SHELF NEXT TO EACH OTHER EXACT THE SAME IN FOUR DIFFERRENT FLAVOURS SO I GOT A FEW OF EACH HE SAID DID U GET THE SPECIAL EDITION BLACKCURRANT 1 I SAID WHAT DO U MEAN HE SAID THE ONE WITH A GOLD LINE ON HE KNEW STRAIGHT AWAY I DID ,AND I SAID IF THATS NOT IN THE DEAL WHY IS IT RIGHT NEXT TO THE OTHERS AND IF THIS HAS HAPPENED B4 Y HAVENT U MOVED IT SO PEOPLE DONT GET CONFUSED AND HE KEPT SAYING IT IS CLEARLY LABELED ,IF HE HAD SAID 2 ME YOUR RIGHT WE HAVE 2 MOVE IT COZ PEOPLE R GETTING CONFUSED EVEN THE STAFF IN TESCO R CONFUSED THE CUSTOMER IS ALWAYS RIGHT I WOULD OF BEEN FINE WITH THAT !!!!!!!!!!!!!!!! BUT HE WAS ACTING DEAD SLYLY IN HIS TESCO SUIT AND DICKY BOW AND NEW FULL WELL WHAT WAS GOING ON TWENTY MINUTES I WAS THERE WHILE THEY FINALLY CHANGED THE MULLERICE 2 THE DEAL 1 IT WAS A MISSSION THE QUEUE WAS HUGE MY KIDS WERE TIRED AND CRYING I!!!!!!!!!!!!THE POINT IS I DONT CHECK MY RECIPT FROM TESCO COZ I TRUST THEM IF IT WERNT 4 THE CASHIER CHECKING IT COZ THE DEAL HAD NOT GONE THROUGH 4 HER AND THE OTHER CUSTOMERS I WOULD OF BEEN NONE THE WISER !!!!!AND THAT WAS A NASTY RIP OFF TECHNIQUE PLEASE TELL ME IF I AM BIEING DRAMATIC ABOUT THIS COZ ITS ONLY £2 ,ITS THE PRINCABLE AND I WANT 2 MAKE A GROUP ON FACEBOOK HOW IMPORTANT IT IS TO CHECK R RECIEPTS SO THE COMPANYS LEARN THAT WE ARNT GONNA BE FOOLED ANYMORE !!!!!!!!!!!!!!WAT DO U THINK IS IT WORTH IT I THINK SO JUST TO POINT OUT TO PEOPLE LIKE ME"""""" IS THE DEAL THE REAL DEAL """"""""""""CHECK THANK U AND PLEASE UR FEEDBACK IS VERY IMPORTANT !!!!!!!!!!!:eek:

HAVEYOUEVERHEARDOFPUNCTUATION?

:rotfl:

flossy_splodge

Storck wrote: »

flossy_splodge wrote: »

As far as I am aware Tesco haven't stopped DTD, if your local store has then it is the manager trying to save cash rather than head office telling them to.

This is really interesting as it was the manager himself that told me it was a change of national policy!!
Will pursue this so thanks to all who have responded.:T

storminabuttercup

I work in customer service myself (very different to supermarkets but we do deal with billing issues) and I am amazed at how many people believe that the Cashier/Advisor/Assistant is trying to rip them off, or when they spot a mistake they fabricate a huge conspiracy theory that the company is trying to purposely rip them off. trust me - they arent. Yes sometimes mistakes are made - and when this happens to you - you tell on average ten people - those of us who use these sites could tell literally thousands, this is why it seems so common. how many times do you see people come on here and say 'oh my god - I made a huge mistake in asda today - i thought X was Bogof - turns out i read it wrong - i am such a div' ?? answer never - we NEVER read things wrong - Tesco/Asda/Morrisons are purposely tricking us so they get exposure on sites like this ??? I think not!

fizz1987

I got good bargain at my tesco got stuff that was reduced to 10p 2x barm cakes 1 brown loaf 2 cakes 2 baguettes 1 french stick 3x mushrooms 1 turnip 1 lettuce 1 pkt tomatoes 1xpkt 2 pies...........
2x baguettes went through at full price got DTD back so it cost me 50p for whsat i bought... good deal i think

mamamoi

I have been overcharged twice on different products on my last 2 visits. Went to customer services for the refund... both times they only offered the difference, until I asked about double the difference which they then gave me without a quibble. On the 2nd visit the guy did say that they do not offer the DTD unless you ask for it.

fifipat

I complained to Somerfield/Co-op about a over charge of 9p on conditioner. Not much but I was only buying 2 items. Was refunded the difference.

miss_clarabelle

donnamm3 wrote: »

I work in customer service myself (very different to supermarkets but we do deal with billing issues) and I am amazed at how many people believe that the Cashier/Advisor/Assistant is trying to rip them off, or when they spot a mistake they fabricate a huge conspiracy theory that the company is trying to purposely rip them off. trust me - they arent. Yes sometimes mistakes are made - and when this happens to you - you tell on average ten people - those of us who use these sites could tell literally thousands, this is why it seems so common. how many times do you see people come on here and say 'oh my god - I made a huge mistake in asda today - i thought X was Bogof - turns out i read it wrong - i am such a div' ?? answer never - we NEVER read things wrong - Tesco/Asda/Morrisons are purposely tricking us so they get exposure on sites like this ??? I think not!

Actually, you're wrong. I know people who work IN THE SUPERMARKETS THAT HAVE BEEN TALKED ABOUT. They are told to put different sized products in spaces when the ones that are on offer run out....therefore the customer doesn't get the deal (and doesn't realise). They are also told to leave promotions signs up WHEN the promotion has ended, so customers think it's still on and don't check their receipt. It's largely not the fault of the sales advisors because they are only doing what they have been told BUT these multi national companies are out to make a profit and are often very sneaky. The managers have targets to meet and can be very sly as well. All you have to do is read the excuses CS give people for why they shouldn't get their money back. Either they haven't been trained correctly (sometimes the case) or they have been told to tell these customers things e.g. "The BOGOF starts tomorrow....it doesn't matter that those prices are out because that was just an error in the store and you can't have them at that price today"....even though lots of people will already think they have! Not all customer service roles are like this, but I can assure you that in large supermarkets they are. Don't be so naive.

miss_clarabelle

mamamoi wrote: »

On the 2nd visit the guy did say that they do not offer the DTD unless you ask for it.

I've found that it varies from store to store.

storminabuttercup

miss_clarabelle wrote: »

Actually, you're wrong. I know people who work IN THE SUPERMARKETS THAT HAVE BEEN TALKED ABOUT. They are told to put different sized products in spaces when the ones that are on offer run out....therefore the customer doesn't get the deal (and doesn't realise). They are also told to leave promotions signs up WHEN the promotion has ended, so customers think it's still on and don't check their receipt. It's largely not the fault of the sales advisors because they are only doing what they have been told BUT these multi national companies are out to make a profit and are often very sneaky. The managers have targets to meet and can be very sly as well. All you have to do is read the excuses CS give people for why they shouldn't get their money back. Either they haven't been trained correctly (sometimes the case) or they have been told to tell these customers things e.g. "The BOGOF starts tomorrow....it doesn't matter that those prices are out because that was just an error in the store and you can't have them at that price today"....even though lots of people will already think they have! Not all customer service roles are like this, but I can assure you that in large supermarkets they are. Don't be so naive.

A very bold statement to make - i would disagree - having also worked in retail but hey ho - your opinion is your own.

out of interest - why would a company such as tesco offer double the difference on refunds - if they were also purposely over charging?