specialist team for tax credits renewal (merged)

harry7075

I've tried several times again this morning to contact the team. Once again constantly busy! Expect once when it rang put me on hold for five minutes than informed me "they are experincing a higher number of calls than usual" and promptly cut me off!

kurjam

HamsterWheel wrote: »

hiya

yeah i got the brown envelope on friday which was my provisional x

I got one of these, so what now do i just sit and wait ? ? ?

miss112

kurjam..i got the provisional then aweek later my final s camefor 2009/2010 and 2010/2011..i renewed through the specilist team only

Borgie

kurjam wrote: »

I got one of these, so what now do i just sit and wait ? ? ?

Have you got your new payments now then - did you get an extra payment at all?

Borgie

miss112 wrote: »

kurjam..i got the provisional then aweek later my final s camefor 2009/2010 and 2010/2011..i renewed through the specilist team only

Did you get asked for any proof of anything please?

hayleylou30

i renewed my tax credits over the phone three wks ago and phoned for an up date two weeks ago, at that point the advisor said it had not been finalised but he could give me a note a my provisional payments.
today i thought i would give them another call as i had not recieved anything through the post , only to be told that my application was not being processed due to the fact that there was a few questions unanswered! so again i completed another renewal over the phone, fingers crossed it is all well this time.
i

miss112

Borgie wrote: »

Did you get asked for any proof of anything please?

hi, not at the moment..fingers crossed..someone on here got finals but then asked for more info but they renewed through main number instead of phoning specilists..i renewed 4 weeks ago fri and i only got my finals on friday

Borgie

hayleylou30 wrote: »

i renewed my tax credits over the phone three wks ago and phoned for an up date two weeks ago, at that point the advisor said it had not been finalised but he could give me a note a my provisional payments.
today i thought i would give them another call as i had not recieved anything through the post , only to be told that my application was not being processed due to the fact that there was a few questions unanswered! so again i completed another renewal over the phone, fingers crossed it is all well this time.
i

So you were told 2 different things ! I just find it all so stressful

Borgie

miss112 wrote: »

hi, not at the moment..fingers crossed..someone on here got finals but then asked for more info but they renewed through main number instead of phoning specilists..i renewed 4 weeks ago fri and i only got my finals on friday

Thanks. Did you end up getting an extra payment at all?

miss112

Borgie wrote: »

Thanks. Did you end up getting an extra payment at all?

yes , only a small one though ..i had that b4 final came through