specialist team for tax credits renewal (merged)

lasshavinfun

I didnt get a letter, but phoned to see what was happening with my claim, and they gave me a number for a specialist team, phoned them just now and they went through all my details, asked if everything I said was true and read a disclaimer advising if your telling porkies you will be fined 3K...She said is was processed and I should get my notice in a few weeks.

frankbutcher1878

Has anyone actually received their finalisation paperwork? I received an additional payment 2 weeks ago so curiously I phoned them up and they informed me it had been finalised. I still haven't received any paperwork though detailing the finalisation. Is this normal to take this long?

NB - I completed my finalisation by mail in the normal way (the extra payment took approx 1 week) and I was not selected for the Specialist Renewal team as far as I am aware.

What is taking them so long? If they can process adjusted payment and the additional payment within a week, why can't they get the paperwork out explaining what is happening?

forgotten_2

frankbutcher1878 wrote: »

Has anyone actually received their finalisation paperwork? I received an additional payment 2 weeks ago so curiously I phoned them up and they informed me it had been finalised. I still haven't received any paperwork though detailing the finalisation. Is this normal to take this long?

NB - I completed my finalisation by mail in the normal way (the extra payment took approx 1 week) and I was not selected for the Specialist Renewal team as far as I am aware.

What is taking them so long? If they can process adjusted payment and the additional payment within a week, why can't they get the paperwork out explaining what is happening?

i renewed mine 3 weeks ago but still not recived any awards through the post mine was all sorted couple ov weeks ago & my payments have changed i renewed with the specalist team though so i dont no whats happenin maybe we should give them a ring

frankbutcher1878

forgotten wrote: »

i renewed mine 3 weeks ago but still not recived any awards through the post mine was all sorted couple ov weeks ago & my payments have changed i renewed with the specalist team though so i dont no whats happenin maybe we should give them a ring

I was actually told over the phone it has been renewed and gone through. I did ask why I hadn't received the paperwork yet but the advisor wasn't very helpful just said, "Don't know, it can take up to 2 weeks". Well it's been 2 weeks now and nothing.

I just think the postal department of the Tax Credits office must be backlogged and that is the delay... just seems odd that they can manage to organise the payments to change but not send out the actual letter. :think:

mumoffour77

Anyone care to pm me the phone number.......I got this letter, but it seems to have been binned I cant find it!!

forgotten_2

mumoffour77 wrote: »

Anyone care to pm me the phone number.......I got this letter, but it seems to have been binned I cant find it!!

which phone number do u want hun

frankbutcher1878

forgotten wrote: »

which phone number do u want hun

Think he means the specialist renewal team. I wasn't one of the people who was selected for that method so can't help.

Maybe if can phone the normal helpline number and explain to them. I am sure they will be able to direct you.

mumoffour77

Sorry just got it!!
OMG.......Im in so much crap its unbelievable!!
Informed them in 2008???? That hubby was in hospital!
He still hasnt been home, and they said its up to me if i want to claim as a single person....if i do when from....
IS said that after a year i had to make a single claim......I know i rang them and informed them of this!!
OMG....I told the guy that i have a care and protection order for hubby and he said that it was basically irrevelant!!
I said that from today i would claim as a single person!
I am married and we havnt seperated IYKWIM or divorced...I never intend to divorce DH (long story car accident left him with severe brain damage)
I see DH 2/3/4 times per week with kids.....I take them to the hospital which is 28 miles away from home!
OMG.....I know this post doesnt make any sense......will post later after i have calmed down!!

frankbutcher1878

mumoffour77 wrote: »

Sorry just got it!!
OMG.......Im in so much crap its unbelievable!!
Informed them in 2008???? That hubby was in hospital!
He still hasnt been home, and they said its up to me if i want to claim as a single person....if i do when from....
IS said that after a year i had to make a single claim......I know i rang them and informed them of this!!
OMG....I told the guy that i have a care and protection order for hubby and he said that it was basically irrevelant!!
I said that from today i would claim as a single person!
I am married and we havnt seperated IYKWIM or divorced...I never intend to divorce DH (long story car accident left him with severe brain damage)
I see DH 2/3/4 times per week with kids.....I take them to the hospital which is 28 miles away from home!
OMG.....I know this post doesnt make any sense......will post later after i have calmed down!!

Not really sure what you mean completely with that but try and calm down. I could make out that you told them of a change of circumstance, anything what happens after that is beyond your control. If they have messed up and not changed it then it is their fault and not yours.

mumoffour77

Apparently.....I told them i would phone them with any news of when he was getting out....well he isnt out...and wont be out...have just ended my claim! Now have to make a new claim.