specialist team for tax credits renewal (merged)

Borgie

joanne_d wrote: »

Hi Borgie.

I received my tax credits renewal documents on thurs 29th April . I telephone them that same day to renew , giving them all my income details for the year.

On thurs 6th May , so just SEVEN DAYS LATER i had my new payments up and running and also a large lump sum which they owed me from last year.

I was well happy ! That turnaround time just couldnt be faulted.

Well done TCO :T

i would advise that you give the helpline a call , just to check your award IS being processed . At least that way it will give you peace of mind.

Joanne

Thanks Joanne and I am really glad they were effcient with you - BUT I have phoned them a few times and all they will say is that it is on the system and I will recieve a letter - they will not say when or even if it will be renewed - I am going to try the specialist team today to see if there is a flag on my account but nothing is happening from the renewal I made on the phone to the Mainline number.

I did not receive a letter from the specialist team but am wondering whether I was supposed to as my award is over 8.5k

c

joanne_d_3

Borgie wrote: »

Thanks Joanne and I am really glad they were effcient with you - BUT I have phoned them a few times and all they will say is that it is on the system and I will recieve a letter - they will not say when or even if it will be renewed - I am going to try the specialist team today to see if there is a flag on my account but nothing is happening from the renewal I made on the phone to the Mainline number.

I did not receive a letter from the specialist team but am wondering whether I was supposed to as my award is over 8.5k

c

Hi Borgie.

I didnt receive a letter from the specialist team either . It was just the normal helpline i renewed through.

Owing to my husband loosing his job last year , our award is large as well , just over 10k .

Joanne d

Ps . hopefully you get sorted soon . I take it you are still receiving your provisional payments?

Borgie

joanne_d wrote: »

Hi Borgie.

Ps . hopefully you get sorted soon . I take it you are still receiving your provisional payments?

I am due to get my next usual tax credit payment on 28 May as far as I know I should still get it. I just don't understand why 2 weeks from me renewing nothing has happpened ! Well nothing they will tell me about anyway !

joanne_d_3

Borgie wrote: »

I am due to get my next usual tax credit payment on 28 May as far as I know I should still get it. I just don't understand why 2 weeks from me renewing nothing has happpened ! Well nothing they will tell me about anyway !

Oh right , you see i get my payments on a weekly basis , i find it easier to budget that way.

I personally (and i know its been said somewhere on the boards before NOT to do ths) would keep ringing until they are either able to tell me :

a) when i will be receiving my new payments

or


b) Exactly what the hold up is and an estimated date of WHEN they plan to have it sorted !

Joanne

emmaan

Hi! I have been reading this for weeks now. I need to renew through specialist team too. I am worried sick as I have under estimated my income for 2009/2010 by £3.5k. Everything else is fine, I told them about changes as soon as it happened. Has anyone else been in the same situation, what has happened?

whamfanuk

emmaan wrote: »

Hi! I have been reading this for weeks now. I need to renew through specialist team too. I am worried sick as I have under estimated my income for 2009/2010 by £3.5k. Everything else is fine, I told them about changes as soon as it happened. Has anyone else been in the same situation, what has happened?

i over estimated my income by £1600, renewed via specialist team tues, rang today to enquire about something else, was told my normal payment is due today, a lump sum tomorrow then new revised payments from next thurs, very easy, very fast

emmaan

Thanks whamfanuk (like your name)! I suppose I just need to bite the bullet.

Borgie

whamfanuk wrote: »

i under estimated my income by £1600, renewed via specialist team tues, rang today to enquire about something else, was told my normal payment is due today, a lump sum tomorrow then new revised payments from next thurs, very easy, very fast

Does anyone know the specialist number for surnames beggining with S Please?

joanne_d_3

Borgie wrote: »

Does anyone know the specialist number for surnames beggining with S Please?

Borgie.

If you didnt receive a letter TELLING you to ring the specialist renewal team then you DONT need to renew that way.

Just ring the normal helpline number.

Joanne

emmaan

whamfanuk, has your payments changed by much?