specialist team for tax credits renewal (merged)

Witter

nottslass wrote: »

I can see why she questioned your childcare costs if you went back to work after 1 week after giving birth !!!!!!! - it is illegal to work for 2 weeks after having a baby ( 4 if you work in a factory)

I had my daughter on the saturday and was back in work the second monday after which was just over a week and i didnt claim the childcare straght away it was a couple of months after as my sister looked after her til i felt the time was right for someone else to look after her

ellasmummy_2

amani wrote: »

Hi, I renewed through the specialist line last friday. I dont have any childcare. They asked about income and asked me to confirm d.o.b and names of my children and my hubbys name and d.o.b. They also asked for a contact number incase they needed more info. Not heard anything as yet.

AMANI XxX

forgot 2 say they asked me for phone number 2. maybe they ask everyone 4 that.

sorryitsme

Has anyone had award notice (paperwork). I renewed via the specialist two weeks ago. I called the main line on Tuesday, who confirmed my award amount and payment dates etc, but still no paperwork!:(

Lucee

Hi, well I renewed using the specialist team, and I have to say I spoke to a lovely lady she really couldn't have been nicer. It was much more pleasant than previous times I have renewed. I wasn't asked in depth questions regarding my childcare all I had to do was confirm everything with her, childrens names, dob's, income and childcare provider. Easy.

She did mention that it is taking sometime for the awards to be printed and then it usually takes up to 10 days after that to be received through the post, but not to worry. She also told me that I didn't need to call that number again if I needed to speak to Tax credits then to use the normal number.

Witter: I know what you are saying and I still haven't fully got over my enquiry in 2006! I always have a little panic attack when I have to phone tax credits. They found nothing wrong and I make sure that I always give 110% the correct information, but you always have that doubt that there is a black mark beside your name. Try not to worry, easier said than done I know. If you have nothing to hide and have done nothing wrong then the worst they can do is ask for information to check the validity of your claim.

On the other hand they have to do their checks afterall I am sure there are some shady people out there that do claim for something they are not entitled to, and how would they know if they didn't check things from time to time?

Keep strong, you know in your own mind that if you are right. I would suggest that if you need any support that CAB are very good and if all else fails contact your local MP, it is part of his or her responsibilties to help people having issues with Tax credits.

Lucee x

broxon

rightmadam wrote: »

I agree with you totally witter.I am a single parent of 3,did nt ask to be on my own but my ex husband !!!!!!ed off yrs ago with someone else and left me to it.I ve always worked, first part time and then decided to go full time even though i have 3 children and am shattered everyday.I did nt start claiming childcare until i started fulltime work and after all this and specialist letters and review, feel bad in claiming childcare.The government encourage you to work and they ll cover some childcare but then when you do it they interrogate you in this way,its a nightmare.I went through a review last yr which lasted 6 mths and after baring my soul all was found to be ok but the reason for it was because my childcare was quite high and the reason now is because my childcare is high until aug when it halves but do they want me to work or sit on my bum all day??I ve done nothing wrong but lose a husband,work fulltime,always given the truth on my income,etc but still receive a specialist letter after my review end of last year was all clear and fine.Does nt make sense!Going back to a previous statement i put on here,why does nt the inland revenue do what the previous agency before them did and make you send your payslips in with your application and pay it as they did into your wage.If they don t trust you then this would solve this issue and if they don t trust you why don t they pay childcare direct to the childcare provider.This would save money on extra resources within the inland revenue and the no need for compliance teams.Does it need a single parent to come up with this idea to solve errors,etc.Madness all of it and stressful even though everyone innocent and trying to get by!!

we are trieing to fight for the childcare to be paid direct to us ( im a childminder) they say it 2 difficult which is pant, when we do not get paid the person still gets the payment plus an extra 4 wks and we dont get a wage, and in this situation would help them to find out my income instead of getting me to send info in wast of time, but we all need the money wish we didnt xx:eek:

UnderPressure

Witter wrote: »

I had my daughter on the saturday and was back in work the second monday after which was just over a week and i didnt claim the childcare straght away it was a couple of months after as my sister looked after her til i felt the time was right for someone else to look after her

Your either a hero or a fool cant quite make my mind up to be honest.

Also readin back through your posts you have nobody to blame but yourselft for the situation you find yourself in, you were specifically asked like the rest of us to renew via the specialist tem, you "chose" of your own accord to pester tha main number which in turn then misinformed you and took your renewal.

If you had paid attention to thsi thread you would have seen long before you phone all to the main number that Tax Credit Help quite clearly pointed out this was not the way to do it and if you did your claim would be put in a work pile.

End of really dont mean to be heartless but me starting to think the lady does protesteth too much!

We all hae to renew every year you are no different, learn the lesson and next time simply do as they ask you to do.

Peace out

Brodiebobs

UnderPressure wrote: »

Your either a hero or a fool cant quite make my mind up to be honest.

Also readin back through your posts you have nobody to blame but yourselft for the situation you find yourself in, you were specifically asked like the rest of us to renew via the specialist tem, you "chose" of your own accord to pester tha main number which in turn then misinformed you and took your renewal.

If you had paid attention to thsi thread you would have seen long before you phone all to the main number that Tax Credit Help quite clearly pointed out this was not the way to do it and if you did your claim would be put in a work pile.

End of really dont mean to be heartless but me starting to think the lady does protesteth too much!

We all hae to renew every year you are no different, learn the lesson and next time simply do as they ask you to do.

Peace out

Bit harsh..... i've been trying the number for over three weeks sometimes 3 times a day and i just through today!!!

Witter

UnderPressure wrote: »

Your either a hero or a fool cant quite make my mind up to be honest.

Also readin back through your posts you have nobody to blame but yourselft for the situation you find yourself in, you were specifically asked like the rest of us to renew via the specialist tem, you "chose" of your own accord to pester tha main number which in turn then misinformed you and took your renewal.

If you had paid attention to thsi thread you would have seen long before you phone all to the main number that Tax Credit Help quite clearly pointed out this was not the way to do it and if you did your claim would be put in a work pile.

End of really dont mean to be heartless but me starting to think the lady does protesteth too much!

We all hae to renew every year you are no different, learn the lesson and next time simply do as they ask you to do.

Peace out

I tryed to call the specialist team but couldnt get though i tryed after 5pm as someone posted on here they are still in the office after that time, no answer phone to leave message so yes after worrying all week i did call the main helpline and questioned as to why i couldnt get through they lady said it didnt matter which way i renewed it would be processed the same way and started to ask my details. So yes i gave them to her and she said thats my bit done for this year and i wil get a few award notices in the post and i could ring tuesday to get new award details. So for doing this i should be spoke to the way i was?? Maybe they should sort out the way they handle thing and it wouldnt be like this. Also i received my renewal though 2 weeks before the specialist letter. so what if i would of renewed before i received this letter. I would of been in the same possition i am now

miss112

hi. i renewed through the specilist team 2 weeks ago tommorrow.. today i have received a provisional award for 2009/2010 dated the day i phoned them, i have to sign and send declaration off.. which i recieved before specilist letter..the lady i spoke to at the specilist team said i would hear within 2 weeks..i have been counting down the days , even though i told the truth i m still the kind of person that worrys..the provisional is the same as what we normally have before the final award(u always have 2 letters) but it came in a brown envelope not white.. just keeping u all informed as this thread has put my mind at rest for last few weeks..

forgotten_2

Witter wrote: »

I tryed to call the specialist team but couldnt get though i tryed after 5pm as someone posted on here they are still in the office after that time, no answer phone to leave message so yes after worrying all week i did call the main helpline and questioned as to why i couldnt get through they lady said it didnt matter which way i renewed it would be processed the same way and started to ask my details. So yes i gave them to her and she said thats my bit done for this year and i wil get a few award notices in the post and i could ring tuesday to get new award details. So for doing this i should be spoke to the way i was?? Maybe they should sort out the way they handle thing and it wouldnt be like this. Also i received my renewal though 2 weeks before the specialist letter. so what if i would of renewed before i received this letter. I would of been in the same possition i am now

hi hun not atall do you deserve to be spoke at like that all we want is some helpfull people that we feel we can talk to & ask questions & not feel like were mithering im still waiting for my awards yet hun nearly 2 weeks mine aswell iv really just gone past caring & it was drivin me mad , really you have nothing to worry about & you just want the best for your kids but really hun just think it will soon be a couple ov months & this will all be sorted for you just think next year we will all be able to advise the next lot that get all these letters but stop this worrien cause your gonna make urself ill xxxx