specialist team for tax credits renewal (merged)

ellasmummy_2

hi angel1978 and pinkpigg would you post when you get payments into bank or award notices as i renewed 2 days after both of you and that might give me an idea about mine thanks. every other year its sorted when i phone up after 2 days so that would be friday for me but goin by the posts on here its taking longer for most people this year.

Angel1978_2

Of course ellasmummy. As soon as I know I shall certainly post and let you guys know. I got my provisional award through this morning and realised I over estimated my earnings last year by 2.5k (I do this every year as being self employed I always say I will earn MORE than I think I will to avoid an over payment). I don't know if this means i'm due some back. Time will tell.

Other than that I think it may take the full 2 weeks this year as Monday is a bank holiday. Mine was sorted within 2 days last year too so i'm a little worried this year but as long as we're all in the same boat I guess it's nothing to worry about!

ellasmummy_2

hi angel1978 when you say you got ur provisional award this morning was that in ur bank or a letter?

Angel1978_2

ellasmummy wrote: »

hi angel1978 when you say you got ur provisional award this morning was that in ur bank or a letter?

That was just a letter hun. came in a brown envelope too so you can keep an eye out for it. I'm due a provisional payment tomorrow and have confirmed with them that it is going in so fingers crossed. This is just the temporary payment though. As my new award hasn't been finalised.

ellasmummy_2

Angel1978 wrote: »

That was just a letter hun. came in a brown envelope too so you can keep an eye out for it. I'm due a provisional payment tomorrow and have confirmed with them that it is going in so fingers crossed. This is just the temporary payment though. As my new award hasn't been finalised.

ok thanks, renewing this year has been so worrying since i got that specialist letter and i wish it was all done so i cud stop thinking abt it all the time! let u know when its sorted

harry7075

I've tried several times over the last few days to get through to the specialist team but always engaged! It's ridiculous

ellasmummy_2

harry7075 wrote: »

I've tried several times over the last few days to get through to the specialist team but always engaged! It's ridiculous

i tried loads of times 2 and no answer so i phoned main helpline they took my details and didn't mention a signal or letter or anything just said my details had been updated and awards would be out by 2 weeks. when i checked today the man told me it was on a worklist and had no idea when it would be dealt with!!

tornadofromhell

can all the folks on here PLEASE,, PLEASE check the paperwork when you get it, if you renew by post/normal helpline then your renewal is inhibited, yes you'll get monies. only people who can renew you properly are the new advisors, they didn't send out 400,000 letters for the fun of it!!!!!!!!!!

forgotten_2

i to had the same letter nearly 2 weeks ago to phone the specilist tax credit line ,well i recived my renewal letter on friday so monday i phoned them & spoke to a man he was a bit stern but ok who said the usual that they now have my details etc... so i phoned tuesday to make sure it was on the comp & was told they had nothing so i left it that day & phoned wednesday ( the normal tax credit helpline) they said still nothing on there comp was a bit annoyed i was then told to phone back specilist helpline so i did agan i spoke to a lovely women who said there was nothing on the comp what so ever to say iv even renewed which i thought was very strange i couldnt belive it so the lady took all my details yet again so i could of spoke to the bloody cleaner god no's , i phoned back the normal tax credits helpline today & its now on there comp they have to calculate my award its a good job i kept phonein otherwise i wouldnt of none i didnt renwal , so now its the waiting game to see if i get a payment next week !!!!

tornadofromhell

if you need info, fired away, will do best to answer.