ASDA complaint.......

Puzzcat

well the offer in my local asda has been for various different RAW products including beef, chicken and turkey... at no point has the OP mentioned trying to by a cooked product from the deli counter/shelves... all going a bit off subject if you ask me.. Asda do a number of offers on the RAW products including 2 for 4 pounds, 3 for ten pounds... I think only the OP knows what she saw and bought.

vyle

UK2010 wrote: »

This is the funny thing I was going to write but didn't go into. The "reasonableness" of a customer depends on several factors. The most common time you'll come across "unreasonableness" will be with people on lower incomes. It's possible someone who's only worked in Waitrose or John Lewis may well think well they haven't. I can guarantee, put them in an Adsa for two years and eventually they will have. I've actually never worked in an Asda, just an example though.

The other unreasonable type of people tend to be middle managers (often quite jumped up) maybe on 50k give or take a bit. Very high income people tend to be extremely polite and reasonable. Obviously not all people I've mentioned in these categories are like this, probably only 1 or 2%.

I work in John Lewis and I've had some real nightmares. Either customers are lovely, or pure evil (no middle ground).

One person had a complete rant at me because they claimed they ordered something online and were coming in to collect it.

I asked if they'd ordered it for collection?

"No, I just ordered it."

me: for delivery?

"no, just ordered it."

Me: have you paid for it?

"No, I just ordered it. I want to take it with me now!"

Me: I'm afraid that if you haven't ordered it. It sounds like you only put it in your basket because you can't order anything from the website without paying it.

"YES I DID! I'VE DONE IT BEFORE! WHERE'S YOUR MANAGER? I WANT SOMEONE WHO WILL HELP ME, NOT MAKE THINGS UP!"

Then there was the lady who complained because I had just taken a very expensive laptop off its alarm to take it to the stock room and didn't drop everything to help her. I asked if she could wait one moment while I put the laptop somewhere secure (for security reasons) and then I'd be with her.

that wasn't good enough. She actually told me to leave the laptop there and take her to where she wanted to go because "nobody would notice. It looks alarmed anyway."

So yeah, some people, if they don't get their way, straight away, no matter the background will kick off.

Then you get someone like a judge who lives near me. Three of his £10k shirts (10k EACH) were lost by his dry cleaner's and he said "Oh, it doesn't matter. I never wore them anyway, don't know why I sent them to wash in the first place."

As for asda, the one near me has positively awful signage. I still have no idea what a "Peps regmu" is, but it cost £1.47. It looks like the merchandising department decided to play pass the parcel and put the tickets wherever they were when the music stopped.

System

UK2010 wrote: »

What if the version of events on here are not correct or fair? What if it's a case of the customer can't take no for an answer therefore everyone the spoke to was "rude" to them just because they can't take no for an answer, that happens countless times!

Would you like it if you dealt with someone who spent 5 minutes screaming at you because they haven't read something properly, accused you of being rude more often than not it'll be "I've never known someone so rude". Would you like that?

I think you've possibly has a job/career that has sheltered you and you have no idea how impossible/unreasonable some people actually are.

Oh no i understand perfectly how unreasonable people can be. However reading the OP's post she seems perfectly reasonable in her argument and it appears the customer service rep was patronising and not at all helpful. I come from the old school where you have the motto of "the customer is always right" if the customers perspective of the deal was wrong i think that "Liz" should have offered her a refund for the items and taken them back if she so wished. I don't believe that the argument of "well other Asda Customers have no problems" Is ever a reasonable argument and at the end of the day Asda have lost a customer for life due to one employee!

System

My favourite Asda memory is when i was in the middlebrook Asda in Bolton and i did that thing where you turn your change into money. I went to the customer service desk with my receipt to claim my cash and there was a man and a woman behind a counter. AS I turned up the man was just yelling at the woman "you've moved my sellotape! Stop doing that" And she was yelling back "i've not touched your f**king sellotape, you're a c0ck" And then he started yelling back at her calling her a b1tch. He then sees me waiting there with my receipt and just goes "welcome to Asda". I found the whole thing hillarious. You never get this at Sainsburies :-)

doubleo7

UK2010 wrote: »

Yeah but try as you might some people just can't take that and try and argue till the death!

i would check it out in connection with the Trade descriptions Act and trading standards. I personally dont think that the ad appears to be specific and i would write to the area manager.

hope this helps

sarahg1969

OP - the same thing happened with some offer on biscuits recently in my local Asda - I listened to a lady arguing the point. A whole stand was devoted to biscuits that were ANY 2 FOR £2, but the SA insisted that meant any two identical items.

I also bought two drinks from the fridge - they were all marked at ANY 2 FOR £1. I picked up a water and a fizzy drink and was charged full price. Again, they said that the offer meant any two of the same thing.

Storck

From all the examples on here I presume it is ASDA policy that when they advertise any 2, or any 3, they mean any 2/3 of the same thing no mixing and matching like in other supermarkets.

UK2010

doubleo7 wrote: »

i would check it out in connection with the Trade descriptions Act and trading standards. I personally dont think that the ad appears to be specific and i would write to the area manager.

hope this helps

All ads I displayed were very specific. Trading Standards would tell you where to go if you complained about the ads I gave links to! Believe you me they would!

When I worked in retail Trading Standards got very !!!!ed off with consumers who argument was they didn't bother to read! (even small print)

UK2010

vyle wrote: »

I work in John Lewis and I've had some real nightmares. Either customers are lovely, or pure evil (no middle ground).

Yeah but that goes back to my original post. Theres 2 types of aresholes, lower income ones and middle manager (middle income) aresholes! Luckly only around 1 or 2% of these categories are those types of people.

UK2010

vyle wrote: »

YES I DID! I'VE DONE IT BEFORE! WHERE'S YOUR MANAGER? I WANT SOMEONE WHO WILL HELP ME, NOT MAKE THINGS UP!

There you go Jennieshrew an obsessed deranged customer who a John Lewis member of staff has had the misfortune to deal with!

Jennieshrew, my gut feeling now is you've never worked with the general public have you?