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Sky HD OFFER , FREE IPOD
chanz4
Posts: 11,057 Forumite
We are deeply upset by the service and shortfall of service that has been received so far from Sky.
Initially the following offer was seen on money saving expert, prior to we didn’t really have much intention of going to Sky although we were looking at getting virgin tv at the time.
We were offered:
Free £25 m&s voucher
Free Ipod 8gb
Free sky plus HD box
We signed up online via the special link from money saving expert, to which after got an email about getting permission etc for the dish. So we had to send a cancellation email so that we could obtain this. We called up within a few minutes of the email, to which we spoke to quite an abrupt person in customer services.
She said not to worry what she would do was put our installation back, then this would allow us time to get the permission and call us the day before, on the 8th. She said as a gesture of goodwill that she would credit the installation cost to our account due to how the guy before was with us as we had already paid it.
I got an email last night when we got in from work, it was a cancellation notice. We called up and spoke to customer services, who then put us through to sales. We were advised after been passed back again to the same department that they could give us the deal but we would have to pay the installation.
I quoted about what was told by their retentions team and this was denied, they said that no notes of this sort were on the notes and that this could not be offered. I asked for a manager, to which he said no notes were there, I requested that the call was listend to as I had no reason to lie about the matter.
We have received full permission to have the dish etc now installed. They say we although retention offered the free fitting, the failed to mention that we wont get the free ipod offer. anyone else find this?
Initially the following offer was seen on money saving expert, prior to we didn’t really have much intention of going to Sky although we were looking at getting virgin tv at the time.
We were offered:
Free £25 m&s voucher
Free Ipod 8gb
Free sky plus HD box
We signed up online via the special link from money saving expert, to which after got an email about getting permission etc for the dish. So we had to send a cancellation email so that we could obtain this. We called up within a few minutes of the email, to which we spoke to quite an abrupt person in customer services.
She said not to worry what she would do was put our installation back, then this would allow us time to get the permission and call us the day before, on the 8th. She said as a gesture of goodwill that she would credit the installation cost to our account due to how the guy before was with us as we had already paid it.
I got an email last night when we got in from work, it was a cancellation notice. We called up and spoke to customer services, who then put us through to sales. We were advised after been passed back again to the same department that they could give us the deal but we would have to pay the installation.
I quoted about what was told by their retentions team and this was denied, they said that no notes of this sort were on the notes and that this could not be offered. I asked for a manager, to which he said no notes were there, I requested that the call was listend to as I had no reason to lie about the matter.
We have received full permission to have the dish etc now installed. They say we although retention offered the free fitting, the failed to mention that we wont get the free ipod offer. anyone else find this?
Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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Comments
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i took the shy hd offer , and have just had it installed for free, just paying £28 a month for the hd/variety pack. i emailed to confirm im getting the ipod and voucher and they emailed back confirming i had. though nothing in physical writing i have kept the email, just in case. but so far i havent had any trouble at all with sky.fingers crossed.0
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As far as I am concerned we won`t be getting any free Ipods as they are not aware of this offer and there is nothing in the system on your account once you place the order.
I have been chasing customer services for a few days now and no one was able to confirm my eligibility. :mad:0 -
these are complaints email, also a direct advisor in complaints. say that you have seen this thread when contacting the more that say the better. Know one really has anything in writting that they have it. [EMAIL="julie.menzies@bskyb.com"]julie.menzies@bskyb.com[/EMAIL] , [EMAIL="help@skycustomersupport.com"]help@skycustomersupport.com[/EMAIL]Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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i do! i have it in email version which is just as valid.i hope0
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i do! i have it in email version which is just as valid.i hope
With free install? Did you take the hd pack also?Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0 -
Just got reply from Sky:
Dear xxxx
Customer Account Number: xxxxx
Thank you for your email regarding our current offer of free Ipod plus £25 Marks and Spencer vouchers.
The terms and conditions of this offer state that your Ipod and vouchers will be sent to you within 45 days of activating your viewing.
Your install is scheduled for 27 March 2010, and all being well, you can expect to receive your rewards on or around 11 May 2010.
I hope this information is of assistance to you, however if you would like any further help, please do not hesitate to contact me by responding on my email.
Kind regards
Kate Dalgliesh
Executive Support Team
Customer Assurance ~ BSKYB
Customer Operations
At last! :j0 -
it doesnt say about a free install though like the others are saying0
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i`ll have it installed for free cos free instalation doesn`t affect this offer and that`s why i went for it.0
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did you have the hd pack then?0
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yes i took the hd offer, free installation £10 a month for hd and £18 for variety.ive had it fitted monday, there was no charge on the invoice from sky. if people are worried just ring sky.simples0
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