Daft buyer saying item not received when i have proof it has been signed for!

cyberbob

Keep on at them and point out that you have adhered to all seller policies and have online proof of delivery. Keep phoning and emailing

my_gorgeous_ellie-belle

Baby clothes bundle? Please would you mind pm'ing me the buyers ebay ID if thats allowed? I am dealing with a dodgy buyer at the mo and mine too is a bundle of baby clothes

MEMBER02

Been reading through this post with intrest,i cannot beleive she won the case,ebay is a confirmed breeding ground for scamsters.:mad:

niknaknoo1982

I phoned ebay twice yesterday, as they couldn't check the tracking online due to there being an error on the DHL system they were speaking to me as if i was lying about having tracking details (even though i had an ebay rep see the full details last week!)

I just kept repeating myself, asking for an email address to send to POP to and finally they gave me one, so i sent my email with the signature etc,and phoned ebay back again to confirm they had received it, and once the woman on the phone understood that i was the seller not the buyer, she said they would look into it but could not guarantee that i would win the appeal.

I just got this email...

'Hello (My name),

Thank you for writing to eBay. I am sorry to hear that you have a
concern regarding the Baby Boys Clothes (ITEM NUMBER) which was
purchased by *SCAMMINGEBAYMEMBER*.

eBay would like to extend our deepest apology for any inconvenience that
this concern might have caused you. We've reviewed your appeal and we
are happy to inform you that we will not reimburse you the amount of
£22.00 annymore.

If your concern is still not resolved, eBay is always here to assist
you. Feel free to contact us at this number 08003586551 to speak to a
member of our specialised team and we will be able to provide you other
options to help you resolve this concern.Our operating hours are below:

Monday - Friday 8:00 AM - 9:00 PM
Saturday - Sunday 11:00 AM - 5:00 PM

I hope I've explained everything clearly. If you need any more
information please get in touch.

Kind regards,

Maggie Adams
eBay Customer Support '

I hope they don't mean that i still owe the postage costs because yesterday they were asking me to reimburse £33.

Would the buyer still have her refund??

masterbrown

niknaknoo1982 wrote: »

We've reviewed your appeal and we
are happy to inform you that we will not reimburse you the amount of
£22.00 annymore.

Well thats as clear as mud, and who's Anny More?

niknaknoo1982

masterbrown wrote: »

Well thats as clear as mud, and who's Anny More?

lol maybe their spell checking system is as crap as the resolution centre?:eek:

shellsuit

We are happy to inform you that we will not reimburse you the amount of £22.

Happy???

Surely it should say, we are sorry, or we regret, that we will not reimburse you?

Or have I got the wrong end of the stick?

jazabelle

That's a very strange email, it sounds like she should have put we will reimburse you, but it could just be incompetence!

niknaknoo1982

Omg! Ebay have just phoned me, asking me to fill in a form online giving details of tracking (again!) argggghhh! to appeal? (thought i already had appealed and won?)

*onlyme*

niknaknoo1982 wrote: »

Omg! Ebay have just phoned me, asking me to fill in a form online giving details of tracking (again!) argggghhh! to appeal? (thought i already had appealed and won?)

head...brick wall....

So when are you selling your next bundle of baby clothes :eek: