Daft buyer saying item not received when i have proof it has been signed for!

niknaknoo1982

Thanks for that, I'm expecting her to message again soon, with her accusations so i will ask her to do that if she keeps insisting its not her hubbys sig, thank you.

custardy

gavjbrown wrote: »

Is it worth asking her to email a copy of her husbands passport or driving license so you can check the signature.

would you send that to somebody?

cyberbob

niknaknoo1982 wrote: »

Thanks for that, I'm expecting her to message again soon, with her accusations so i will ask her to do that, thank you.

I personally wouldn't keep communicating. I would just ignore any emails not through the paypal resolution centre and only communicate there.. You've done all you can just wait for Paypals decision and escalate if she hasn't

gavjbrown

custardy wrote: »

would you send that to somebody?

With some bits blocked out and If I had nothing to hide then yes.

If she leaves name and signature uncovered then there's less information than on a cheque.

niknaknoo1982

The only way it will let me close the case is by refunding! So you think i should just ignore her now? I suppose that will make her think about escalating!

Kestrel

niknaknoo1982 wrote: »

The only way it will let me close the case is by refunding! So you think i should just ignore her now? I suppose that will make her think about escalating!

Yes just ignore her, you have stated your position and she will (eventually) realise that the only way she has any chance of a refund is by escalating

gavjbrown

niknaknoo1982 wrote: »

The only way it will let me close the case is by refunding! So you think i should just ignore her now? I suppose that will make her think about escalating!

Bobs advice is good. escalate it yourself.

sparklygirl71

any news on this today niknaknoo1982?

Kaleidoscope27

Just read through all this and by the sounds of it; you've done nothing wrong. You've got proof that you sent the parcel, proof it was delivered, proof of the signature at the other end and proof of which courier delivered it! You've done everything by the book and it's up to her to resolve the issue with DHL herself. It's out of your hands.

I'd ignore her now. See if she escalates it. Do NOT refund her. You're in no position to have to do that. Tell her to contact DHL over it herself and see what they have to say for themselves. If she won't contact them then there's definitely something up!

drc

When I sign on one of those electronic pads that couriers use, it never looks like my signature. I would doubt that if it has the correct address listed and has a signature it wasn't delivered. Sounds like she is pulling a fast one to me.