Milk&More free £5 food offer - Your feedback

pipee

Martin/Dan

The biggest issue is that you did not put the T&C's in the original post, the most important of which was:

- Please check that you only used one discount code on the order. The MSE code could not be used in conjunction with any other promotion.

Even the Milk&More representative did not mention the above when providing the guidelines.

As there were no T&C's I relied on the Milk&More system to reject or accept the codes when entering them for the Coolbag, free pint of milk and £5 off. The majority of websites that use discount codes would automatically accept/reject the codes at time of entry if they were not valid, yet Milk&More appeared to accept them all, I have a screenshot of the coolbag and milk discount applied before order. So at the time I had no reason to think they would not be valid.

Therefore we now appear to have a situation where people have been charged in full for the above items, only the free pint of milk was deducted from my invoice, so I have queried this with Milk&More and am waiting a response.

Your delayed response does not really help people who ordered before you put up the T&C's, which should have been there from the very start.

Please advise.

strawberries1

I placed an order on the 17th of March but still haven't received my orders. The online invoice lists my items but says unpaid and undelivered but I set up the direct debt and used the MSE promo code for 5quid off. Not good at all.

harryharp

I used the MSE code and the code for the free milk sample- but I didn't get EITHER!! :-(

TjW

Everything worked great for me Ordered goods worth £5.03 and then got the free pint of 1% fat milk in the same month.
Got bill through for 3p :j

The best bit was paypal putting 9p in my account as it was verifying my bank so this paid the tiny amount lol!!!

MSE_Martin

Hi folks,

Thanks for the feedback on this.

As for the use of multiple codes - that is often the cause of problems - I must admit we werent aware there were other codes out there (barring for the same £5 deal from some papers) initially. However ultimately using multiple codes is often a problem unless stated.

As noted dairy crest has promised it will sort this out - and at the moment I have no reason to doubt that. Yet bouncing all over it doesn't help.

On Monday we will get in touch again about some of the specifics above - yet I have no reason to doubt that it'll be sorted (though it may be a hassle for some).

However please do be patient - there is no magic 'fix it' button here - and its worth noting we've only had a very small number of negative feedback compared to the size of the people who got this.

Martin

glider3560

MSE_Martin wrote: »

As for the use of multiple codes - that is often the cause of problems - I must admit we werent aware there were other codes out there (barring for the same £5 deal from some papers) initially. However ultimately using multiple codes is often a problem unless stated.

In MSE's defence, it was stated in the T&Cs on the page you linked to that the promotion couldn't be used in conjunction with any other offer.

MSE_Martin wrote: »

As noted dairy crest has promised it will sort this out - and at the moment I have no reason to doubt that.

As you'll see on another thread, I had problems with a previous promotion but this has now all been sorted. They have today deducted just 32p from my bank account, which is the correct amount. Despite the hiccups, I've been fairly pleased and would consider using them again.

GrumpyOldMan_2

Now I can provide some positive feed back.

No money has been taken from my bank account (they were due to take £5.83 on the 20th) and Milk & More have now applied a £5.00 credit to my account, so as I understand it from Diary Crest's response, only 83p will be deducted from my bank account on the 20th April.

Thanks Martin & Co. for sorting this out - that was the hardest £5.00 promotional I ever had to work for

:beer:

harryharp

The money has just been taken out of my account for the FULL amount of my first order- £6.26!

foxyclobo

I got the free pint of milk, and the rest of my order came to £4.99. I received an email saying that the £5 voucher had been accepted, yet today I have been charged £4.99; it has gone from my bank account. Looking on here it is obviously a scam. They wanted people to take up the free pint of milk offer so they didn't have to deduct the £5 voucher to make money. I won't be using them again

rowley

I have been charged the full amount and my invoice has mysteriously disappeared from my account...