T-Mobile - calls to 07404 (Lycamobile) excluded from allowance

sakki_2

Thanks Eranou

I have checked and 32 minutes are still remaining.

olalkn

I was charged £36.72 by tmobile,and i was really angry and i call them ,they promised to refund me back before my next billing date.

Jman316

what exactly did you say to them.... i want to use the same wording!!

Jman316

Ha, success.

I just called Tmobile and asked to speak to their complaints department. The operater asked what was up. I told him I had been charged for a call to Lyca Mobile. I also told him that i was aware of the running feud between Tmob and Lyca. I told them that for all i knew i was calling a mobile in the Uk.

It worked and they have now credited my account.

Hope this helps other people out there!!!

chattychappy

OK I've been charged again. Will call them Tuesday...

Think it's time to report them to whatever regulator it is or the OFT. No doubt by "resolving" the particular customer issue they are hoping it will never get in front of a regulator. Their deals are to any network - but they are wrongly billing customers and they know it. I'm sure many people don't notice. Those that do - well it seems they have no problem refunding back but can never give a proper explanation.

digp

Everyone affected by this needs to report it to the regulator for action to be taken.

digp

If you want to complain to Ofcom please call us on 0300 123 3333 or 020 7981 3040. We are open Monday to Friday from 9.00am to 5.00pm.

We also take online submissions through our complaints system: www.ofcom.org.uk/complain

OR OFCOM's CEO's email address is: ed.richards @ ofcom.org.uk (remove the spaces)

aussie-in-london_2

Noticed on My T-Mobile that I had a charge for calls to an 07404 number and I too was under the impression that all UK mobiles were included in my 1200 minute cross network minute plan. I was advised that this would be refunded, I then checked last months bill and found that I had £3.60 ex VAT for calling similar numbers. These have now all been refunded but I have been told that if I call them again I will be charged and they won't refund me again. I think it is a liberty on T-Mobiles part not to disclose that they can charge for any number they like without telling customers. I wonder how many people just don't notice or are on PAYG and don't see a Bill to argue about...

aussie-in-london_2

More Information from T-Mobile today...

Further to our telephonic conversation, below given are the numbers (apart from premium and 08 numbers) that will be charged outside allowance:
Existing 07744 xxxxxx & 07755 xxxxxx (catch all) 12p per minute including vat (including minimum charge)
07755 22 0000-9999 3p per minute including vat (including minimum charge)
07755 33 0000-9999 5p per minute including vat (including minimum charge)
07755 44 0000-9999 6p per minute including vat (including minimum charge)
07755 55 0000-9999 8p per minute including vat (including minimum charge)
07755 20 0000-9999 10p per minute including vat (including minimum charge)
07755 30 0000-9999 15p per minute including vat (including minimum charge)
And also few 07 numbers:

07404
07405
074088
075202
075594
075894
075895
075896
075897
07609
07610
07621
07682
077077
0782210
078228
078920
078921
078931
079112
079118

Juts want to let you know only 07 numbers that are allocated to one of the five UK GSM cellular networks are included in your monthly allowances (3, 02, Vodafone, Orange and T-Mobile).

The numbers above are used by companies such as Truphone and Lyca Mobile and aren't allocated to UK mobile networks, so calls to these numbers are charged outside allowances.

secretmsg

Hiya,,

Almost 10% friends on my contacts are using lycamobile 074,am i suppose to stop calling them or leave t-mobile or force them to use other network, why not other networks not charging to call such numbers and only T-Mobile?

Is this against T&Cs ?