TalkTalk Broadband (The Bad!!) (merged threads)

fagun

hurrah wrote:

Why would you wanna stick with them.

From what i read the service does not improve over time.:D

Absolutely agree on lack of custmer service, though from a money saving perspective they offer a good deal. I haven't had BB from them long enough to evluate how good the connection is. It was very slow Friday evening, but that was just as true of e7even.

georgy9

hi,
i have had MASSIVE problems with talk talk. they are a joke. ive been signed up with them since may, and still no connection! their second line support never phoens me back even though we (me and there first line support) have diagnosed the problem as lying with the telephone exchange. is there nothing i can do? ive been told there is a customer complaints option on their order line, but there isnt. has anyone got their complaints phoen number? i was given a complaints fax number!!!!????? they are hopeless and i need to vent my spleen at them. its criminal that they can get you signed into a 12 month contract and not offer you anything in return!

hurrah

georgy9 wrote:

hi,
i have had MASSIVE problems with talk talk. they are a joke. ive been signed up with them since may, and still no connection! their second line support never phoens me back even though we (me and there first line support) have diagnosed the problem as lying with the telephone exchange. is there nothing i can do? ive been told there is a customer complaints option on their order line, but there isnt. has anyone got their complaints phoen number? i was given a complaints fax number!!!!????? they are hopeless and i need to vent my spleen at them. its criminal that they can get you signed into a 12 month contract and not offer you anything in return!

Dont mess about go straight to the top.

E-mail the CEO Charles Dunstone at DunstoC@cpwplc.com.

georgy9

hurrah, thanks for his email address. i found his email address on a blog site dedicated to how cr*p talk talk is. if i find the link again ill post it up (i think i actually found it on this thread). i wander how much he likes XXX spam!!

NewToThis_3

the_reductionist wrote:

What is it with large companies that are so quick to promote themselves as the greatest new thing on the block without the customer service backup? They should be ashamed of themselves. If you are having problems getting online and installing the new software - you've not a hope in hell of getting any help even with the 10p a minute helpline which annoyingly takes several minutes to tell you that there is no adviser available before cutting you off. Believe me I've tried many many times. Time to cancel the 'service' methinks. Anybody recommend a safer ISP?

I have just sent a stinking email to Talk Talk. Yesterday and today I am having trouble with my email via Outlook Express. Their 'Assist and Go' annoyingly keeps asking me to let it test my email, with no effect. Despite entering correct passwords, my authenticity cannot be verified, apparently. I had trouble installing the software and even now, after very expensive telephone help from a Technical guy, the desktop shortcut doesn't work. I can only connect by double-clicking on the Internet Explorer icon!!!! In addition, dropped connections are too frequent for my liking. I never had any trouble with Plusnet in the year that I was with them. Wish I had stayed with them now but I think I am stuck with this lot for 18 months.

WELSH-DRAGON_2

I'm on talk talk and my outlook express is not working: I have this message:

The connection to the server has failed. Account: 'TalkTalk', Server: 'pop3.talktalk.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Anyone else having this ?

thanks welshy x

hurrah

More complaints.

See: http://timesbusiness.typepad.com/money_weblog/2006/06/talktalk_servic.html

sean_rudenko

The connection to the server has failed. Account: 'TalkTalk', Server: 'pop3.talktalk.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


If you google the error code you will find info from microsoft support on this problem and how to work around it.

I have had this in the past with BT and E7

utilitybroker

georgy9 wrote:

hurrah, thanks for his email address. i found his email address on a blog site dedicated to how cr*p talk talk is. if i find the link again ill post it up (i think i actually found it on this thread). i wander how much he likes XXX spam!!

Was this the Blog

http://talktalkhell.wordpress.com/

The TT legal people dont seem to like it.

Dezzie_2

Sorry to say I've had terrible trouble ordered talktalk3 free broadband with telephone calls. Ordered in may, broadband up and running told couldn't change my line rang bt said no one had approached to take line over. Rang talk talk several times at cost some times on few mins pressing buttons noone to answer.Sent numerous e mails. Man rang me from talktalk said he was connecting me. Now letter saying as didn't get back may have to disconnect broadband. Again tried to ring eventually rang carphone warehouse got an email address for someone higher up as still told cannot change over WHY? Written this morning not holding breath. Will i be charged for phonecall thought I was up and runningwith talktalk so who will my bills be with? Really concerned