TalkTalk Broadband (The Bad!!) (merged threads)

Domo_3

Have had similar problems with TT BB which I thought were technical issues: intially with my set up; then with my hardware; then with my line. Was due to go live in June and have since spent many hours on many calls with TT trying to resolve.

Have recently found out (by chance, when looking at my phone bill online) that I am due to start receiving BB in March 07!!!. Went back to the sales site to check availability in my area and found that TT BB is not available in my area becasue my local exchange has not been enabled!

Am about to go into battle again for compensation and release from the contract.

SUPPOSE

seems I am very late to this discussion...but just to add that if anything it seems TalkTalk has got worse rather than better...

...delays with everything. No email reply from customer services even after 8 days. Multiple phone cut-offs when trying to call their helplines, put on holds then cut-offs, finally speaking to unhelpful and quite rude advisors who then cut-off...cut-offs after going through their switchboard instead of their official helpline numbers...switchboard transferred me to the complaints department and after waiting for 10minutes the switchboard took my number to get the complaints department to call me back...no call came...after 3 days and about 40 calls i finally got some advice to attempt to solve the problem which seems to be (fingers crossed) a faulty disk they delivered with my modem

customer service is complete garbage!!!

utilitybroker

MARTIN MSE needs feedback on this outfit here.

http://forums.moneysavingexpert.com/showthread.html?t=279587

t8769

My connection shows 11.00mbps, that can't be right if others are getting 2mbps.

How can I tell the correct speed?

mrJ_5

this must be the speed of your wireless connection between your computer, and wireless router - that is at a guess anyway, if it were a wired connection, it would be either 10Mb, 100Mb, or even 1Gb if you were lucky

but anyway, your router should be able to tell you what speed you are syncing at... you'll have to go through the manual to find out how to access your router, and play around from there

jonmp

I too have suffered the pain of trying to get any sense out of the TT call centre. They were unable to deal with my rural connection although my neighbours have broadband. The £10 broadband offer was not available to me and they could give no explaination why.

I got passed around and cut off a number of times. Eventually I wrote to them a couple of weeks ago and have got no reply.

Steer clear of them if you can afford to.

Babylonian_2

Well my two days of TT bb connection (only two weeks late) ended today with an inability to get back online (and a return to dial-up - thankfully I hadn't cancelled my orange account).

A long and tedious call to technical support resulted in a "cut off" (what a surprise) a second call has resulted in a home visit needed - they'll call me back in 5 days to arrange this.

And so it goes on....

ShineyAds

I went with TalkTalk for the free offer back in April. Received my modem and all and got migrated to them smoothly, however it said my 'go-live' date would be the end of August (subsequently put back to September) - this is when I would be put on their network and my speed increased.

At the beginning of October (and still at present) my speed has not increased - in fact, although my speed to most of the world has remained the same (2Meg)... the speed to any website based in the US has gone down to 0.3Meg (if it connects at all)!!! I have never had any speed/connection problems before with 2 different BB suppliers in the last 5 years.

Anyway, I emailed them last Friday asking for a MAC code so I can go with someone else (I don't mind paying the £70 fee if I can get a decent connection and speed with someone else). I got an email on Thursday from the Correspondance Dept apologising for the delay in responding to the message and that I will get an email with my MAC in the next 5 working days. Lo and behold, it came through this afternoon!!!

Now admittedly, I am only presuming that the MAC code will work, but if it does then I hope this will provide a glimmer of hope to all of you who want to leave but have been put off by the problems other people have been having.

charlie_farley

:mad: Here is our story so far: applied in June this year for TalkTalk 3 International with Broadband. Received confirmation and in July the phone line was switched from BT to TalkTalk. Supposed to go live in August for Broadband. Nothing happened. Stupidly thought, oh well, they are busy.... Left it a couple of weeks, still nothing happened. After many calls found out they had lost the order for Broadband. Told it would now go live late September early October. Welcome pack arrived with go live date of 2 October. Then the fun started.
Loaded the CD, went thru all the instructions. It would go as far as confirming "connect to modem : success" but then "connect to network - failed".
Called TalkTalk - on various occasions spoke to 3 different people in customer services who gave me various instructions - all to no avail. Finally ended up calling Technical Services (at a cost of 10p per minute) - I was told I would get a call back from them within TEN days! When they finally called I told them there was nothing wrong with the equipment because I had borrowed my brother's modem, wires and filters (all working perfectly well on his computer) and still could not get it to work. Asked whether there was a problem at the Exchange. They said they would check and get back to me within 5 minutes. Sure enough, they called back. Yes, there was a problem that BT were trying to sort out but they could not say how long it would take but would try to find out and call me back. Still waiting for their call back a week later.
Fortunately found a phone number for "High Level Complaints Team" : 0800 049 5743. This resulted in being told I would get a call back in 6 days if I agreed to take the call in the afternoon.
I actually got a call back on Friday this week. Told they would check on what was happening at the Exchange and they would call me back straight away. Stayed off the phone and internet all afternoon and evening. No call, surprise, surprise!!!!! and still waiting!
Anyone else got this problem with the Exchange?:mad: :mad: :mad:

Zahc

I'm guessing here, but you may well find that the MAC code you gave them has now expired. I've been given to believe that the MAC code is only good for 30 (ish) days, I had a similar problem when migrating to Biscit, but they sorted it out very quickly, not that it will make you feel any better. So, ask them if that's the problem; the people you talk to often need prompting.
Good luck.

Zahc