TalkTalk Broadband (The Bad!!) (merged threads)

dan2002

glad I got rid of these "clowns" for my broadband ,have you all not learned by now how bad they are yet ,the quicker people leave them them quicker they May clean up their act

peggydoodaa

My upgrade went fine on 14th October, but then my broadband promptly died on 15th October and had no ADSL at all since then. Have spent the last 3 weeks (and at least £10 to technical support lines) trying to get it sorted but apparently it's been passed to the engineers and they have to arrange with BT to visit the exchange to check out the problem. I just seem to go around in circles and no-one can tell me when its going to be fixed! :mad:

Reluctant_Yankee

I'm coming back to the UK to live in January, and want to start sorting out a BB provider. Is TT still bad ? or have they sorted themselves out now?

Also, I have wireless router equip. that I purchased her in the US. Does anyone know if I can use it in the UK please?

scaldyflash

http://forums.moneysavingexpert.com/showthread.html?t=302884

billsavings

Proceed with caution .Read Martin MSE article here.

"Overall my summary is that if you want a guaranteed hassle-free speedy broadband connection, don't use TalkTalk."

http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1095003038,99872,#catch

The lack of Customer Service is an ongoing problem,according to todays Observer.

http://observer.guardian.co.uk/cash/story/0,,1945566,00.html

wrexhamandy

My nice story of their excellence so far:

- Just spent three weeks repeatedly calling and emailing them to send me a bill so I can pay, as they hadn't changed the direct debit details over to my new bank despite me giving them twice. Yes thats me chasing them up to pay! It arrived the day after I finally threatened them I'd cancel my contract. I've been unable to call anyone for three weeks because of them.

- Their 'technical support' hang up on you if they can't understand you (often) or can't help you. That's after spending 45mins in a queue at 10p a minute. You're going to need them, too.

- They gave me a direct number to 'higher up' UK customer service after I complained and threatened to take them to court. Yet this higer up customer service never answer the phone or return your answering machine messages.

- The online help bit on their website where you send them a message with your talktalk details...they never respond, even if it's important. 25+ messages I've sent, I have received ONE reply.

- Broadband didn't work for 3 weeks. No explaination. After on average 3 hours a day ringing them when I got back from work per day, with them often promising a higher department will definitely call on a certain day and time (meaning you take half a day off work to wait around) and it never happening, it magically turned back on again after 3 weeks.

- Been calling and emailing for nearly two months to change my email address as they have an incorrect one. Still not changed, meaning I get no important emails off them or my bills.

- They had to refund me £30 after breaking their own t's and c's and own self-imposed code of conduct.


So yeah brilliant, don't believe any of the thousands of people who have complained on the web, to watchdog, to trading standards, to ofcom. If they turn your connection on (so they can start to charge you) within a few weeks of a vague connection date they must be wonderful.

I now hilariously call them 'crapcrap'. Or 'shi..shi..', or 'f.... you get the idea.

If I can save just one soul from the dispair you will suffer at TalkTalk for 18 months it'll be worth it............please please don't touch with a telephone pole.

Andy

adrienneadrienne

I am so glad for my lucky escape. Being unable to make phone calls for a few days now seems like nothing compared to being in their grip for the whole package. I heard yesterday they are being watched by the OFT. I contacted OFCOM who could offer no help at all.

loobyloo5_2

I joined Talk Talk in May of this year, lured by the promise of "Free Broadband Forever". Phone was connected in June, switch over was pain free although a problem with phone line (when someone put an axe through a cable)did take 14 days and as many phone calls to resolve.
Interent access switched over on 2 September - no communication from TT or start up pack, first I knew about it was I was unable to connect to Internet. To be fair one phone call to TT and a few minutes later I was back on line and had no problems until 1 Nov, soon after receiving email advising me of upgrade.
Since then - well where do I start, main problems:

• Can't connect - message "the connection was terminated as the remote computer did not respond in a timely manner”
• Am connected but speed slows down.....and down...until it just stops loading pages
  
  Contacting TT "customer services" is a nightmare as I'm sure many of you will know. I lose the plot whilst waiting to be answered having listen to someone telling me "my call is important" (134 times on one occasion, yes I'm so bored I counted) or that track of music - you know the one.
  Often after waiting up to 54 mins to be answered call is terminated just as you are connected or in mid conversation or even before you get through to an "advisor".
  The customer service advisors or tech people (never sure which) just take you round in circles, trying to convince you it is your equipment not TT inadequacy.
  I've re-installed modems, unplugged PC, moved PC and plugged straight into phone line etc etc - I know it's not my PC, but convincing "them" is not easy.
  Anyway I have GIVEN UP. I am going to use Internet when I can (usually very early in the morning, but as a chronic insomniac that's OK) and wait until.............sometime in the future when I'm sure (I've read Charles Dunstan's [TT Chief Exec]blog on the TT home page) everything will be wonderful - was that a pig flying past my window.
  In conclusion the concept of "Free Broadband Forever "is wonderful - but perhaps it would have been best to ensure that the capacity was there before launching to the world.
  To all fellow TT customers - keep smiling

dan2002

sorry to be one of those people who are going to say we told you so!!!, about how bad this company is ,I myself am hoping I have got rid of them now ,but know there might be a sting in the tail as I stopped all their services 2 months ago and have heard nothing from them since ,no final bill, nothing,not like them

peggydoodaa

I have just come to the end of my nightmare with TalkTalk by telling them to stuff their rubbish service after nearly 5 weeks without broadband, countless un-returned calls (including from their High Level Complaints Dept) and am now wondering if anyone has some guidance for a letter we are about to draft to them saying that we have no intentions of paying the £70 disconnection fee? We did have service before the 'upgrade' but had nothing since. Can we claim that they have not kept to the contract?
Any advice/help would be very much appreciated.
Thanks in advance.