TalkTalk Broadband (The Bad!!) (merged threads)

mce102

Hi Sean, thanks for the suggestion. I have installed and reinstalled the Sagem modem they sent me multiple times but no connection - I just get the power light and no ADSL light. The modem worked fine before LLU.

I will look at the website you suggested for ideas of what to do now.

Shez

Well I contacted BT yesterday to take over my line, I was given very good service, got my change over date and even time!

Phoned Talk TAlk this morning to cancel, funny the cancellations dept tried to get me to stay!!!????? they said they had my broadband date of 18th dec, password etc ready to be posted out!!!! OH - and they had already been contacted by BT to take over the line!!

isnt it funny how they can sort it out so quick now????? what about the last six months????:rolleyes:

oh and i forgot to mention they did offer a £10 compensation on my account!!!!!! laughed - i nearly wet my pants!

peggydoodaa

We finally sacked off TalkTalk after 6 weeks and have gone back to BT.

Others may find it useful that if you have logged a fault with TT they have got 28 working days to fix it before they are out of their own contract!

I've not actually found this in writing anywhere (surprise surprise) but was told at least 3 times during the hours and hours of phonecalls I made to them.

They tried to charge us the £70 disconnection fee, we said fine go ahead and charge us but we will be taking you to the small claims court...they then waivered the charge.

No guarantees to anyone else, but worth a try!

danbilling

I've had a really awful experience with Talk Talk of late, here is my story.

Dan the man.

Let me tell you my Talk Talk story, and even as a Money Saver, I am begining to think you can't get something for nothing.

In May 2006 I signed up for Talk Talk landline and broadband, having been with BT and Pipex for these services. In August, I got online, but no landline. I contacted their nonexistent and incomprehensible customer services to resolve the matter. They were not able to. Since then, numerous phone calls and emails later, I still did not have my landline.

In November, I moved house, only 100 yards from my old home. I asked Talk Talk to transfer my landline/broadband. Neither happened within the agreed timescales, and now they do not seem to have a record of either me, or my details, or my request to move.

I have since then requested to go back to BT for landline and broadband. I know they are more expensive, and against the Money Saving ethic, but I really do think that these 'free' or cheaper broadband/landline suppliers don't have either the infrastructure, experience or knowledge to support their customers. I would rather pay good money for a service I can get, that is reliable with good customer service, than a service that does not deliver, with very poor customer service.

johnrushton

On 18th November I was to be upgraded by TalkTalk from 2.3mb to 8mb. Downtime being 20 mins. It's now been one month. And despite some 30 calls, 6 communications with OPAL (Talk Talk's provier - also owned by Carphone Warehouse) NOTHING.
New Modems, endless chats, endless conversations, the trouble is at Talk Talk no one takes ownership of what they do, it's all passing from Line one to Line 2 and so on. They has the most appaling communications facility, and productivity delivery of anywhere.
The training and follow through is almost none existent, and letters are never answered.
The whole operation is obviouysly a reflection of the Chairman and how he perceives his business to grow at the expence of those who suffer within his companies.
I've worked throughout the world in many organisations, and to say this actually exists in the UK defies belief, but there again it's happening now. His desire to be a big operator in the UK is beyon any thought for consumers.
It's a pathetic and poor situation...

acezing

Join the long list of unhappy customers.

http://forums.moneysavingexpert.com/showthread.html?t=279587

crystal_clear

Hi there

My friend has transferred to TT and since the switch over of lines her phone line has gone (faulty because of bad outside lines or because they created a fault somewhere) now all she has is incoming calls diverted to her mobile no broadband as no lines in the house working.

I gave her an old (from august time)0800 number to call for customer complaints but that now seems to be discontinued.

Does anyone have a landline or 0800 number she can call them on to get her complaint or cancellation in progress as the 0870 numbers are costing her a fortune from her mobile ?

Thanks
Crystal

avi_3

cancellations -01925 556 486
use https://www.sayno0870.com - save money

DampProof

strawberrylane wrote:

Totally agree. I've been trying to cancel my TalkTalk Broadband since mid June. I have sent 2 recorded delivery letters, 5 emails and half a dozen phone calls yet still they bill me - and that's even after BT disconnected the line on 18th July. A total total joke! I have never experienced such blatent incompetence and poor customer service (and that's saying something because I can usually put up with more than most). I would strongly advise anyone to avoid this company.

Spot on... exactly what I have had to put up with...letters to Dunstone, customer service...calls etc....etc...
And NOW!!! after having cancelled D/Debit after having no broadband for a month... called and spoke to Sam in November to reinstate after I got it back.

But because TalkTalk are such an utter screw up Sam did not reinstate D/Debit...so letters to Dunstone and head of collections...another call to reinstate and now Debt Collection Agency chasing me ...unbelievable...... :mad:

Good Luck

DampProof

johnrushton wrote:

On 18th November I was to be upgraded by TalkTalk from 2.3mb to 8mb. Downtime being 20 mins. It's now been one month. And despite some 30 calls, 6 communications with OPAL (Talk Talk's provier - also owned by Carphone Warehouse) NOTHING.
New Modems, endless chats, endless conversations, the trouble is at Talk Talk no one takes ownership of what they do, it's all passing from Line one to Line 2 and so on. They has the most appaling communications facility, and productivity delivery of anywhere.
The training and follow through is almost none existent, and letters are never answered.
The whole operation is obviouysly a reflection of the Chairman and how he perceives his business to grow at the expence of those who suffer within his companies.
I've worked throughout the world in many organisations, and to say this actually exists in the UK defies belief, but there again it's happening now. His desire to be a big operator in the UK is beyon any thought for consumers.
It's a pathetic and poor situation...[/QUOTE

Snap... It was just over a month before I managed to get my connection back (13 Oct - 17 Nov) when they were upgrading my exchange however no speed premium...now have got the bit between my teeth after they had failed on 3 occasions to reinstate my D/Debit and have instructed a Debt Chasing Agency which has been ringing me for back payments !!!! :mad:

What a bunch of To**ers. There is no cross referencing, no ownership no follow up, no service and absolutely no clue about customer service.